Here at Consumer Cellular, we take great pride in reaching out and keeping in touch with our customers. We are, after all, in the communications business.
We communicate through a variety of channels, including phone calls, emails and even our Facebook page. Perhaps the most consistent mechanism for such communication, however, is our website. Simply stated, it is our major conduit for staying connected to you. In addition to promoting new products and services, our website is where you manage your personal account. You can change cell phone plans and order a phone or accessory from our website. As we like to say, you’re in the driver’s seat.
Because our website is such an important channel, we like to refer to the latest research in website design and update our site to make it more user-friendly. We recently introduced a streamlined, more efficient look. The result is a page layout that is both cleaner and more readable.
Other changes we made include the top menu bar, which now has an easy-to-see Shopping Cart. There’s also a quick link at the top for immediate access to your account, as well as an Account Login window lower on the page. Plus, the home page gives summaries of our most popular cell phone plans and phones.
Inside of Consumer Cellular, we’re referring to the above changes as Phase 1. Sometime this summer we’ll introduce Phase 2 of our website makeover and I think you’ll really appreciate it. Our second phase will include a new and improved “My Account” page, which will make it easier than ever for you to manage your account.
After more than 17 years in the communications business, we know the value of staying in touch. But good communication is not solely about what one can say; it’s also about what one can do. Our customers don’t just use our website, they rely on it. And as long as they do, we’ll keep making it even more useful.