This holiday season, you deserve something special. From this November 15th through December 31st we’re offering you an exciting gift of $20 just for adding a new line of service. Choose from new devices like the new iPhone or Android models, or even bring an existing phone with our free SIM card option.
Even more good news is that this special promotion also applies to the Wireless Home Phone Base, the Consumer Cellular Ally and more. Any new line of service counts.
Did you know that it’s just an additional $10 per month, per line, to add family members to your cell phone plan? And by adding the line you’ll enjoy free calls between all phones on the same account. It’s quite a deal.
Whether you are one of our new or current customers, you’ll receive the special $20 gift. Here’s how it works. For new customers, the $20 credit will appear on the next invoice after activation. Current customers will find the $20 credit on their next invoice after adding the new line.
To take advantage of this offer, just add a line of service online, over the phone or via your local Target or Sears store. Then everyone on your cell phone plan can take advantage of receiving our top-rated rated service. Don’t forget though—this offer only runs from November 15th to December 31st. So act soon, and then look forward to the savings. Now that’s something to cheer about!
Everyone at Consumer Cellular greatly values your business. We look forward to serving you in 2016 and beyond.
Got my new phone and wanted to watch the videos to help set it up, but can not find it. The address you give will not open..
I also wanted to start adding names and numbers, but can’t do that either.
Congratulations on the new phone, Della! We’re sure you’ll love the Doro 626. You can click on the link here to view all the How-To videos on your phone. One of those videos covers adding contacts to your phone, so that way you can follow along and get your contact list ready. If you run into any issues, feel free to give us a call at 888-345-5509 and we’ll be happy to walk your through anything. Thank you for reaching out to us, and we hope you enjoy your new Doro!
Not able to use FaceTime on my IPhone have called and done the steps but still not working, is there anything I can do to be able to use this function?
Thank you for reaching out to us, Darlene. I took a look at your account, and the settings look correct on our end. Please try going to your Settings, then Cellular. Then go to Use Cellular Data For and make sure FaceTime is turned on. You can also go to Settings, then FaceTime to be sure that feature is turned on. Then turn your iPhone off, then back on again. If that doesn’t fix the issue, please call us at 888-345-5509 and we can do some additional troubleshooting. That way, you can enjoy those face-to-face chats!
Ashley, first when ever I call you help line, you’re unable to get in due high call volume? I sent several emails which were to be answered in 24-49 hrs ,never heard from you guys. I have two lines and one flip phone and one smart phone . I noticed this month I received message that my data plan needed update, I use very little on my flip and daughter doesn’t use that much. When checking into this I notice that every night at 12 midnight I get hit on her phone with all kinds of data huge amounts, what’s this all about. I updated plan and thought I would also receive 1200 minutes of time, but its the same, why. Please response to this as I’m not a happy person and ready to switch to another company.
We apologize for any confusion, Joe. I’m glad to see that our customer support team was able to answer many of your questions yesterday. The data question is a common one. When you see large data usage amounts like that, it usually has to do with apps updating. You can prevent this by keeping Wi-Fi turned on at all times. Data usage is also reported by the towers in batches, so you likely didn’t use all of that data at once. You can prevent data from being used at all by turning it off. To do so, go to the Settings app, then to Data Usage. Then slide the button to Off. If you would like to limit the data used, go back to Data Usage then select the menu in the top right corner, then tap “Restrict background data”. Thank you for reaching out to us, and if we can assist you with anything else at this time, please let us know. We hope you have a great day!
I love Consumer Cellular. They always are patient, and really take time with you and don’t rush you.
Thank you for the kind words, Sally. We appreciate you sharing them with us!
I would like to pay my monthly bill with a personnel ck by internet or E-mail. Your phone operator said that this could be done, how can I do this. Jim
We’re happy to help you, Jim. I was able to take a look at your account, and I see that you were able to make that change already. If we can assist you with anything else today, please feel free to call us at 888-345-5509. Thank you for reaching out to us and we hope you have a great day!
Hi – I am interested in adding a line but want to know if a second line can have it’s own phone number or must I use the number on my account? Also, can the number for the second line be transferred from a non-Cellular One account?
Thank you
Great question, Patricia. If you add a line to your account, it will have a different phone number than the other phones you already have. We’re happy to give you a new phone number or to transfer a number from a previous provider. Just give us a call at 888-345-5509 when you’re ready and we’ll get that taken care of for you. Thank you!
I failed activating my phones and it gave me a hard time to talk to your representatives. All the 800 nos. are hard to get. How come?? The waiting time is too much. I left a call back but up to this writing is still nothing.. 40 minutes????
We apologize for the wait, Allan. I was able to take a look at your account, and I see that Matthew and Elias, our customer account advisors, were able to get in touch with you to answer your questions. In general, 888-345-5509 is the best number to call when you have a question or issue. Email is another option if that is more convenient, and you can reach us at [email protected]. Thank you for your patience and for reaching out to us!
I would like my bill to be consistent ea. mo. I am a senior citizen on a fixed income. I have data on my billing that was never put on by me. I will not need more data for my calling need’s. Please notify me at 125% usage, as requested. I will have to find another service source should it exceed my limit. ….Respectfully, a new client.
We’re happy to help you with that, Marjorie. I was able to take a look at your account, and I see that Suveen, your account advisor, was able to help you adjust your preferences. If we can help you with anything else at this time, please feel free to call us at 888-345-5509. Thank you for commenting and we hope you have a wonderful day!
What are the office hours for support because I thought help was available 24/7. I really need help tonight since one of my phones is not getting service and in travel status but the message is that the offices are closed! Not good!!! Emergency!!
We apologize for any confusion, Gail. We don’t offer 24 hour support, but I see that Sarah, our account advisor, was able to help you resolve this issue. If we can help you with anything else at this time, please feel free to call us at 888-345-5509 or you can reach us via email at [email protected] if that works better for you. Thank you for your patience, and we hope you have a great day!
Hi everyone out there,. I just wanted let you all know that i had got my first phone in July, 2012. I am very happy with my phone. I got a Motorola WX345 a flip phone. This phone works everywhere you go, which i find that amazing! I used this phone until a couple of months ago that i wanted to upgrade to a smartphone. So i did that. I got me a Moto E 2nd Generation With 4G LTE. I also love this phone, it is easy to understand and to know where everything is at. I always still have my flip phone, that phone is still working and good as can be. I thank Consumer Cellular for joining into there family. The price is so affordable. And i am on the $40 talk and text, $10 for 3000 text messages, and 500 MB… And i am always on my phone all day, and still i don’t go over or close go over my minutes. So i am one happy and good customer. I never missed any bill payments! Never be late! I love you Consumer Cellular, Thank you for having me as a customer……. Jesse.., Colorado
That’s great to hear, Jesse. We’re glad you’re enjoying your new Moto E LTE, and thank you for being a part of our Consumer Cellular family. We hope you have a wonderful day!
Just signed up with CC. The customer service reps were awesome. They went out of their ways to assist me to activate the SIM and transfer my phone number with AT&T. CC reps, you all are great. Will refer CC to my friends and family members. Thank you very, very much.
That’s wonderful to hear, Ang! We look forward to serving you for years to come!
How do I cancel my service? I dont see any option on your website.
We can assist you with that, Ravi. We’re sorry to hear that you want to cancel your service with us, but we can help you do that at 888-345-5509. Thank you!
Setting up new phone. So disappointed that I waited over an hour to get through on my first day with the agent saying, caller I cannot hear you, I’m disconnecting! Todate, I cannot transfer my contacts over to the new phone, because the sim cards are different-one is iphone your is motorola. I want to add internet service and got stuck on page asking me to choose the kind of account; POP3,IMAP,Exchange. So you see, I have quite a few issues. Please help
We’re sorry to hear that your experience with us hasn’t been ideal so far. I’m happy to help you! First, your Moto G comes ready to use with an app called Motorola Migrate. This can help you transfer your contacts from your iPhone without having to use the SIM card. You’ll need to have your old phone in hand and connect to Wi-Fi, then download the Motorola Migrate app to your iPhone. Then the app will walk you through transferring all of your information. As for setting up an email address, it depends on the type of address you want to transfer. If you have an account for work that uses Outlook or similar, choose exchange. Otherwise, you can choose Pop 3 or IMAP for accounts such as Yahoo or Hotmail. If you run into any issues, we’re happy to help you at 888-345-5509. We look forward to helping you, and thank you for reaching out to us!
I am thinking about switching to the IPhone 6S. Which of your plans, which includes voice, text and data would fit the average consumer on this device and what would be the cost of the package? I am asking about an average – not it depends on how much you use as an answer. Thank you.
Thank you for asking, Andy. Our plans are designed to be customized to your needs, and can be viewed here. For example, $25 per month can give you 250 minutes, 3,000 text messages and 500MB of data. If you would rather have more time to talk and don’t plan on spending much time online without Wi-Fi, $25 can get you 750 minutes, 1,500 text messages and 150MB of data. We’re happy to help you find the right plan if you call us at 888-345-5509. We’ll ask you some questions about your current cellphone usage, then find the option that would be the best fit. We appreciate you taking the time to post today, and look forward to speaking with you!
My mother needs a phone. Can she use my old one? My phone is a t-mobile phone under my sister name.
It’s possible that your mother can use your old phone, Denise. In general, unlocked GSM phones work well with our SIM card. You’ll want to check to make sure your phone is unlocked first, which can be done by your previous carrier. Just give us a call at 888-345-5509 to get started, or you can find our SIM cards on our website and in Target and Sears stores. We’re sure that we can find a plan that will work well for your mother, so thank you for taking the time to reach out to us today!
Can my husband transfer using his trackphone?
Thank you for asking, Jean. Depending on the type of phone your husband is currently using, our SIM card may be a good fit. It works best with unlocked, GSM phones. The only way to know for sure is to test our SIM card with his phone. You can find it here on our website. We can also get a SIM card sent to you at 888-345-5509, or you can find one at your local Target or Sears store. If you have any questions about using our SIM cards or about our service, please feel free to give us a call. We appreciate you posting today and we hope to see you as a customer soon!
REQUEST:
add below to mobile app, it currently only shows Usage but not when cycle ends
Plans & Usage billing cycle ends 12/7/2015
Thank you for asking, George! We do show the days remaining in your billing cycle in our app. It’s under the green bars showing your usage. I’ve passed your feedback regarding a clear date on to our development team, so thank you for sharing. We’re always looking for ways to make our app experience better for our customers. We appreciate you taking the time to post!
I am getting a lot of annoying calls, such as selling, give away, school app. I have never given my # out, Am I being charged if I do not answer the call.
That sounds frustrating, Colleen! If you send calls to your voicemail box, you won’t be charged for those minutes. Checking your voicemail does use minutes from your plan, so we recommend using a home phone or other line to do so. In the meantime, be sure to register your phone number at http://www.donotcall.gov to reduce the number of unwanted calls. If we can assist you with anything else at this time, we’re happy to do so at 888-345-5509. Thank you for reaching out to us today!
I was looking at my invoice for several months, I notice the same reocurring monthly fee of $25.00. Also the plan I have is only $23.75. Then there’s socall AARP discount of which amounts to $1.25. the same amount for the service. My question is, how can you offer a discount when a all that has happen is your’re reimbursing what has been over paid.
I’m happy to clear that up, Joseph. The recurring $25 charge you are seeing is the basic plan. Then you have the AARP discount subtracted and the rest are the taxes for your area. Taxes can vary depending on where you live, and unfortunately, we don’t have any control over the amount. If you like, we can go over your most recent invoices with you over the phone at 888-345-5509. Just give us a call at your convenience. We appreciate you taking the time to post and we hope you have a great day!