Consumer Cellular has been honored with our ninth consecutive award from J.D. Power for being “#1 in Customer Service among Non-Contract Value Wireless Providers.”
Across all channels in J.D. Power’s 2020 U.S. Wireless Customer Care Performance Study—Volume 2, Consumer Cellular earned a cumulative score of 871 out of a possible 1,000 points—the highest score of any carrier in any segment. Other carriers in the Non-Contract Value segment had an average score of 799.
The study ranks providers across 12 different customer care channels including over the phone; in-store contact; online chat; email; social media postings; automated telephone systems; website search; and others.
J.D. Power has been bestowing its nationally recognized awards for quality in multiple industries for more than 50 years. The data-driven insights its studies provide help drive continuous improvements in products and services for companies in technology, the automotive industry, insurance, healthcare, financial services and more.
Though we’ve been chosen number one by J.D. Power eight times previously, this award is especially important to us as it reflects on our performance during a time when both we, and our customers, were adapting to the challenges presented by the COVID-19 pandemic. At the same time that our team was rapidly adopting new procedures to remain safe, we still managed to keep serving our customers at the highest level at a time when you needed us most.
The recognition from J.D. Power is just the latest in a long line of accolades Consumer Cellular has received for our 100% U.S. based customer support. Last fall, we were named as having “America’s Best Customer Service” in the Mobile Carriers and Telecommunications category by Newsweek based on feedback from more than 20,000 customers nationwide.
To be recognized by our customers even once is a tremendous reward. But to be recognized nine times in a row truly puts us on cloud nine! Thank you—and rest assured we’ll be working extra hard to make sure we get trophy number ten.