Having options that make your account management easier is another great benefit of your Consumer Cellular service.
By switching to our electronic billing (e-billing) and auto pay options, you can save paper—and eliminate hassles! In just a few easy steps, you’ll go green, and add tremendous convenience to your monthly bill payment. If you haven’t already done so, here’s how—and why—to take advantage of these services.
By eliminating your paper billing statement, you reduce loose paper and clutter in your home—and do the environment a big favor. The U.S. Environmental Protection Agency estimates that the average American uses the equivalent of a 100-foot tall Douglas fir tree in paper each year!
Go with e-billing instead. Your bill will be sent by email rather than through the postal service, and is always available to review online or through the My CC app.
To switch to e-billing, simply click here to visit My Account. Then, choose Edit Billing Info from the Billing menu, scroll to Billing Type and select Email Billing.
While you’re there, you can also take advantage of the ease of auto pay. With auto payments, your bill is automatically paid on its due date each month using a credit or debit card you’ve provided. By switching to autopay, you’ll never have to worry about writing a check, buying envelopes and stamps, or making sure your payment gets mailed out—or delivered to us—on time again.
To add this option from My Account, choose Edit Billing Info from the Billing menu, scroll to Payment Type and select AutoPay. You’ll be asked to enter a valid credit or debit card number. You can change your card at any time if you need to.
Help save the environment, and save yourself the headache of managing paper bill payments at the same time. Choose e-billing and autopayments instead! It’s a safe, simple, and sensible way to go.
ALWAYS THE MONEY FIRST! ……………..TELL ME ABOUT WHAT I GET BEFORE I SIGN UP !!
Hi Dick, thanks for your post. If you’d like to take a look at our website here to see what we offer in regards to our service and features.
How much is the cellphone just want to about the $20 a month pictures plz
Hi Sandy, thanks for your interest! The cost of the phone is going to depend on the device that is selected to be used with the account. If you’d like, you can view all of our phone options by visiting our website here. The $20 a month plan will come with 250 talk minutes, 500MB of data, and Unlimited Texting. If you have any questions though just let us know!
but if you buy a phone make sure about returning it, if it turns out not what you wanted or any reason. Won’t let you return without what they call a exchange from them. got one with activation # wrong and can’t find anyone here to help.
Thank you for taking the time to post, Brady. If you’re dissatisfied with a phone, you can return it or exchange it within our Risk-Free Guarantee period. If you want to keep using our service, but with a different phone, you will need to be using a compatible device.
Samsung galaxy a10 ,very nice for the price ..lotta smart bangs for the buck.beautifully built in camera,lots of storage,memory and very user friendly,and the capability to expand your smart phone experience…didn’t expect to get such a “high end” phone for about 100$
i need info on tethering my laptop to my galaxy smartphone
Hi Kevin, thanks for your post! You would need to contact us to enable the tethering feature on our end to activate it in the phone properly. To do this, give us a call at 800-686-4460 or chat with one of our live agents here.
I upgraded to a G Power with 4g. my online account shows 3g when is it going to change to 4g? I paid for a 4g upgrade and new phone.
Hi Arthur, thanks for your post. Checking into this, it looks like you’re all set on your account. The phone does show as the VoLTE model so you won’t need to worry about changing the phone in the near future.
I need to let you know that I have AARP again. I couldn’t get though on the telephone to tell you so I’m sending my information here. My membership number is 3******. Please get this credited to my account since I’ve had it since my last statement. Please send me a response so that I know that you have put it on my account. Thanks Judy
Hi Judith, thanks for your post. We’d be happy to get that added to your account for you. Give us a call at 800-686-4460 or chat with us here and we’d be happy to help you.
I like my phone. Do I have to change to a different one? Also, I’d like to know if you have to change your phone #. That would be a deal breaker
Hi Glenna, thanks for your interest! If you have a phone that is unlocked from the carrier, is GSM-compatible, and VoLTE capable, it may work on our network. We can’t guarantee compatibility for all models, but we’ll do all that we can to see if we can get it connected. As long as the number remains active with the current provider during the transfer process, you can switch it over. We will also need the current account number, PIN number if there is one, billing address, and the account holder’s first and last name to submit to your current provider so that they will release the number to us so we would recommend having a bill readily available for this process.
I made a comment last night on the blog. I received an email and would like to continue talking. I do not see it here today. Am I in the wrong blog?
Hi Celetine, thanks for your question! If you received an email directly from one of our agents you will want to follow up with them by replying to that email and we can continue to troubleshoot the issue with you.
Can I change the date of my payment?
Hi Suzanne, thanks for your question. We’d be happy to see about changing your due date for your bill. For assistance with that, give us a call at 888-548-6490 or you can also chat with one of our agents at here.
I’m late on making a bill payment and have received a notice of service interruption soon, but on Saturday I will be getting a rent check from leased farmland. Will my service continue until Saturday when I have deposited the check in my account and then sent Consumer Cellular what I owe?
Hi Charles, thanks for your post. If you give us a call at 888-548-6490 or chat with one of our agents here we can set up a payment arrangement for your account. We can’t guarantee continued service without interruption once an account is past due.
I received my new phone yesterday I had a little problem but I called the Customer Service had to wait a little while but in the end the problem was taken care of. Thank you for being so patient with me.
How can I pay someone else’s bill? I was on hold for 42 minutes today and you wouldn’t take my money because, even though I had the phone number and the account number, I didn’t know the person’s date of birth or the last four of her social security number. And I couldn’t contact her to ask because her phone was shut off. Why do I need to know those things to pay her phone bill as a gift??
Hi Douglas, I definitely understand how frustrating that is and we appreciate your blog post. In these cases, we do need to confirm all the information with you to ensure the security of the account. If you don’t happen to have that, you can call back with the account holder to get their permission to speak with you regarding the account. Otherwise, another option would be to go online to the account and make the payment there.
What would really be convenient for we customers who pay on line, but not by auto pay, would be the ability to set up individual credit card payments with a date in the future. This is option is provided by many companies.
Hi William, thanks for your post! We appreciate you taking the time to post that suggestion and have passed it along to be looked into for going forward. Thanks!
I don’t understand why you cannot simply use my credit card to pay my invoice with doing the phony $1 charge in my card and requiring me to reenter card info. Paying my bill used to be simpler and quicker. I guess you’re trying to get me to allow automatic payment. It won’t work.
Hi Robert, thank you for your feedback on this. We have had this come up in order to verify your information and keep it as secure as we possibly can. I have passed along your feedback regarding this though for going forward. Thanks!
Is there a discount for auto pay?
Great question, Jim. There isn’t a discount for being on AutoPay.
Why deceive the people??? Your advertisement says for $20 unlimited talk & text 500 MB a month/line but it is not so…. when require about it the $20 is for 250 minutes ONLY for talk. So in order to get the unlimited talk &text +500 MB you have to pay $25.00. I am not concern about the price only the FALSE advertisement….. The same for the so-called UNLIMITED DATA…..really only to find out that when one reaches 35GB the data slows down….
We have a lot of seniors who live alone and most of them do not have any help or someone to guide them on such matter therefore they will fall in this trap….
Shame on you!!!!!
Thank you for taking the time to post, WP. It definitely sounds like there’s been a misunderstanding. We do not advertise Unlimited Talk, Text, and 500MB for $20. The Talk, Text, and Data plan that we advertise at $20 includes 250 Minutes, 500MB, and Unlimited Texting. Additionally, our 250 Minute plan is $15 and Unlimited Talk is $20. We also have it detailed on our website and in our welcome kit that with the Unlimited Data plan, data speeds may be reduced for the remainder of the billing cycle once 35GB of high-speed data has been used.
I purchased a new phone from you and it was expected to arrive today by 9pm. When I checked again, it said that the item went to CONNEAUT, OH and was “unknown addressee and sent back to sender.” I live in Ohio (Cleveland area) and not in Conneaut, OH. I need a phone now . What happened? PLEASE RESPOND ASAP.
Hi Linda, thanks for your post. I’m sorry to hear about the trouble you’re having with receiving that order. At this point, we would recommend reaching out to your local post office with your tracking number to find out details of what is going on with your order as they will be able to look into this more for you.
how do I contact Apple care? my phone has stopped charging.
Hi John, thanks for your question. You can reach AppleCare+ by giving them a call at 1-800-694-7466. If you have any questions just let us know!
How do you delete a payment method on line? My dad has an old debt card on his account and I just want to delete it, I can’t find a way to do it on your site!
Hi Jessica, if your dad has a card on file that he’d like to have removed from his account, he can give us a call at 888-345-5509 or chat with us here and we can assist him with removing it from the account.
“Robert Hurley says
MAY 10, 2021 AT 3:00 PM
I don’t understand why you cannot simply use my credit card to pay my invoice with doing the phony $1 charge in my card and requiring me to reenter card info. Paying my bill used to be simpler and quicker. I guess you’re trying to get me to allow automatic payment. It won’t work.”
For the past several months, I have been trying to pay my bill online using the card that has been on file. since I became a customer. Unable to do that (because none of the “use card on file” links on your website work), I have had to telephone customer service to get my bill paid. I have had no explanation of why this nuisance process exists,……UNTIL…..I happened across the post by Robert back in May (copied and pasted at the beginning of this post).
I use to like the ability to EASILY pay on line. Now it’s simply a nuisance. For good, and verifiable reasons, I will never give up keeping my own “paper trail” wherever I do business on line because I am the only best protection I have for myself. I like everything else about Consumer Cellular, but because EASY bill pay online no longer exists at Consumer Cellular, I will start payiing by personal check.
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Hi Muriel, thanks for your post. The $1 that is held on the card is there for us to check the information. If it’s asking you to reenter your information, I’d recommend making sure that the information is entered when you click on “Edit Billing Info” to make sure it actually saves to the account and will stop the need for having to check that information repeatedly. If you have any trouble with that, just give us a call at 800-686-4460 and we’d be happy to help walk you through that more.
I have been waiting 25 minutes for customer service. The music (the piano playing over and over and over is deafening!) Change the music please!?!?!?!?!?
Hi Maureen, thanks for taking the time to post. We appreciate you taking the time to post your feedback and have passed it along to the appropriate department for going forward. Thank you.
Why does my Nokia 1.4 not let me download pics in text? I bought the phone in September and have chatted with customer service on FB messenger. No one seems to have an answer. Customer phone service is very hard to connect with. Please advise.
Hi Pam, thanks for your post. Keep in mind that not all phones are going to be compatible with our features when they are brought over from a different network. Checking into this, I do see a note referring to the manufacturer and reaching out to them for further troubleshooting on this issue.
I do not understand why CC fails to show the total amount paid on the confirmation page when a bill is paid online. Instead, all that is shown are the amounts for the CC services. However, the total includes other charges and it is that total that should be included in the confirmation.
Consumer Cellular Coercion. They will charge you $5 a month if you don’t do autopay.
Hi there, we appreciate you taking the time to post. This is a new change that started with our plan changes on 11/1/2021. It is mentioned on our plan page which you can find here. We appreciate your feedback on this though and have passed it along internally for you.
How do I enter my AARP # to get the discount you advertised ?
Hi Dave, thanks for your message. We’d be happy to help get that set up on your account for you. Give us a call at 800-686-4460 or chat with one of our agents here for further assistance.
Very upset that we didn’t get any type of notice that you are now charging $5/month if you don’t do auto pay and e billing.
Not what we would expect from CC – we have recommend CC to many friends but things have drastically changed in the last year-will no longer recommend!
Hi Mary, we appreciate you taking the time to post your feedback on this. We have passed it and your concerns regarding this new policy on to be reviewed internally. If you’d like, we’d be happy to set up the autopay and the email billing, if you’d like to give us a call at 800-686-4460 or chat with one of our agents here, for further assistance.
My bank sends my bill to CC by wire anyway, so I don’t need CC taking the money out of my account. and I shouldn’t be charged $5.00 for not letting them. you could send me the bill in my E-Mail, I’d go to my online Banking and they would wire you the money the date I see the bill. that’s what they do now. and I can’t get anyone on the phone after being on hold for over 20 minutes yet.
my bill should be $25.00 a month plus tax.
The last bill I got was for Dec. 5th thru Jan. 5th, which was my old plan.
I changed my plan in the pm of Jan. 5th and was charged for the new plan price plus $5.00, for the Dec. 5th thru Jan. 5th service. when I saw my bill on my CC page.
Hi Jerry, we appreciate your feedback on this. At this time, if the account is not signed up for autopay as well as our email billing option, this fee will remain on the account. If you would like, you can set up the autopay for the account still just make the payment once the bill has been received. If you’d like some assistance with this process, give us a call at 800-686-4460 or chat with one of our agents here and we’d be happy to help.
Do you have any iPhones that have face time
Is there an option in bill pay, to pay Annually?
With the monthly rate only being $30 or less, it would seem a lot easier to make a one time annual payment of $300 or so…. And nit have to mess with it every month.
Hi Tom, that’s a great question! We do not offer the option to pay annually for service, but you can pay a couple of months in advance if you would like or set up autopay for the account so you don’t have to remember to make that payment.
Sorry Pat Ward.
That wasn’t supposed to be a reply to you.
I thought I was asking a new question. Disregard my reply to you.
If I don’t use all the data for the month, can it be saved to the next month?
Great question, Lyne. We don’t have rollover data, so your data allowed would be the same each month. However, you can change your plan whenever you want, including lowering it if you don’t need a higher plan. Then you can move it right back up when you need more data.
When you get the paper statement will the numbers you call or incoming calls be listed on it? I don’t want the numbers on the bill.
Hi Johnette, the numbers you’ve called will only be listed on the invoice if you request to receive a detailed invoice in the mail. If you didn’t request this, then that information won’t be listed, just total usage.
Received my bill last month and noticed a $5 charge for NOT signing up for paperless billing. No advance notice of charge. Just snuck the fee onto the bill. No opportunity to sign up for paperless billing. Most companies give a discount for paperless billing.
Thanks for taking the time to post, Sharon. That fee would be added when you move to the new plan structure that went into affect last year. I apologize if it wasn’t clear what the changes would include, and we’ll pass your feedback along. To receive the $5.00 credit, you can sign up for E-Billing and AutoPay through your online account here, or by calling us at 888-345-5509.
WHY IS MY AARP DISCOUNT NOT SHOWING UP ON MY BILL????
Hi Linda, we can definitely check why your AARP discount isn’t showing. Please give us a call at 888-345-5509 or chat with us here.
Hi Jacob, your message above on JANUARY 16, 2022 AT 1:33 PM, states
“you can set up the autopay for the account still just make the payment once the bill has been received.” Does this mean that a CC customer could set up autopay just to avoid the $5.00 E-Bill/AutoPay Opt-Out Fee, but then instead of relying on the autopay system to pay the bills, continue to pay the bills through one’s own bank’s bill-pay system? If that is what you mean, how would the autopay system “know” not to pay?
Hi Libby, that’s how it works. If you have AutoPay set up on your account, but make your payments before the due date, then AutoPay will not attempt a payment because there is no balance due.
Thank you! I will try that! Let’s hope I pay attention to my monthly reminder to pay before the due date.
How does 264.24 MB convert to the 1.14 GB shown on my current data usage? Isn’t there 1000 MB in 1 GB?
Hi James, thanks for your post. We’d be happy to look into your usage and break that down with you. Give us a call at 800-686-4460 or chat with one of our live agents on our website here to follow up.