Having options to make your account management easier is another terrific benefit of your Consumer Cellular service.

By switching to our electronic billing (e-billing) and automatic payment (AutoPay) options, you not only save paper—you also eliminate hassles for yourself! In just a few easy steps, you can go green, and add tremendous convenience to your monthly bill payment. If you haven’t already done so, here’s how—and why—to take advantage of these services.

By eliminating your paper billing statement, you reduce loose paper and clutter in your home—and do the environment a big favor. The U.S. Environmental Protection Agency estimates that the average American uses the equivalent of a 100-foot tall Douglas fir tree in paper each year!

Go with e-billing instead. Your bill will be sent by email rather than through the postal service, and is always available to review online or through the My CC app. To switch to e-billing, simply click here to visit My Account. Then, choose Edit Billing Info from the Billing menu, scroll to Billing Type and select Email Billing.

While you’re there, you can also take advantage of the ease of AutoPay. With this option, your bill is automatically paid on its due date each month using a credit or debit card you’ve provided. By switching to AutoPay, you’ll never have to worry about writing a check, buying envelopes and stamps, or making sure your payment gets mailed out—or delivered to us—on time again.

To add this option from My Account, choose Edit Billing Info from the Billing menu, scroll to Payment Type and select AutoPay. You’ll be asked to enter a valid credit or debit card number. You can change your card at any time if you need to.

Help save the environment, and save yourself the headache of managing paper bill payments at the same time. Choose e-billing and AutoPay instead! It’s a safe, simple, and sensible way to go.


  1. Anthony says

    Been with Consumer Cellular for years. Seems every time there’s some mandatory upgrade that is ‘Forced’ on a long standing loyal customer, it requires replacing and purchasing another phone. In my case it’s just an inexpensive flip phone, which is all I need. Works for me. Don’t need all those expensive ‘Bells & Whistles.’

    Once again another speed upgrade is coming up the end of June 2021, making my two 3-G phones obsolete, leaving me the following choices:

    1) Just purchase the 2 new phones
    2) Don’t make any purchase and continue tom get billed monthly when I have no working phones…truly a waste of money that way.
    3) Quit Consumer Cellular and go to another more consumer friendly provider.

    There is one other option, if Consumer Cellular were so inclined. Provide the phones free or at a reduced price to retain my business.

    So, Consumer Cellular, what’s it going to be? Play ‘Hard Ball’ and force me out or show some consideration and keep me on board. Not to be victimized, I’m leaving it up to you. See if you make the ‘Right’ move.

    reply to Anthony

    • Hi Anthony, thank you for your feedback on this. Currently, all carriers are working on phasing out 3G technology in favor of the newer technology for going forward. When this happens, we’re not told exact dates but we try to let our customers know as soon as possible, and while this technology will probably be around for a while, we can’t guarantee that it won’t happen again in the future as technology continues to evolve for cell phones. We are not able to give you the phone for free, but we’d be happy to see if we have any of our risk free guarantee option for the phone that does give you a discount on the purchase cost if you’d like to give us a call at 800-686-4460.

      reply to Jacob

  2. Mark says

    Why do you keep charging a dollar every time I make a payment and want my card number every time same card

    reply to Mark

    • Hi Mark, thanks for your post. This is something that is known and we are looking into what is going on with that. We don’t have a timeframe for when this will be corrected, but it is known, and we are working on it. In the meantime, you can give us a call to push a payment through instead of having that happen.

      reply to Jacob

  3. LInda Bruce says

    Why is it that every time I go to make a payment I have to update my credit card information? That is completely BS.

    reply to LInda

    • Hi Linda, thanks for bringing your concerns up. This is something that is known and we are looking into what is going on with that. We don’t have a timeframe for when this will be corrected, but it is known, and we are working on it. In the meantime, you can give us a call to push a payment through instead of having that happen.

      reply to Jacob

  4. Jean Hoerstkamp says

    I am currently doing auto-pay, but would still like to print out my bills when I get the email. I can’t figure out how to do this. I have tried several times for 2 months and never accomplished it. Help.

    reply to Jean

    • Hi Jean, thanks for your post. Unfortunately, we aren’t able to help much in terms of how your computer is doing this. When the email is sent, you should have the attachment listed for your bill and when you view it on your computer, you should be able to select to print it by right-clicking on the screen or depending on the browser you’re using, in the upper right there are a three dots in a row that you can click on and select to print it.

      reply to Jacob

  5. Jerry Brown says

    How is the $50 credit being added to my account (recall $10 per month reduction for 5 months) for starting a new line in May 2021 @ new #

    reply to Jerry

  6. Jerry Brown says

    I meant reduction to my account not added for new line. Also curious in billing how AARP discount is applied too?

    reply to Jerry

  7. Max Webster says

    People in McCloud California were not notified that 3g was ending 06/20/2021 (Text,email or physical mail. This is what I am being told) In a panic they called CC & were told, “sorry, but 3g is gone but we do have this nice $200 4g phone you can buy.” This is nothing but a scam/panic buying. I’m telling the good of McCloud California to return these 4g phones to CC, cancel there service with CC & go with another cell phone company. What a pile of BS.

    reply to Max

    • Hi Max, we understand that this has been a frustrating process. We have been trying to let our customers know as soon as possible that this is going to happen and has been in the works for a time. There are several phone options that are affordable for our customers to help get them switched before the service goes out. If you’d like, you can view our options by going to our website here

      reply to Jacob

  8. Kenneth Byron Comstock says

    Please ignore my above comments . My girlfriend has a phone and I have a phone now. Two totally different providers. So, above comment will hae to be rewritten on a different website. Boy, just tripped myself smooth out. Yep, I’m lost!

    reply to Kenneth

  9. DIANE M BAKER says


    reply to DIANE

    • Hi Diane, thanks for your post. I’m sorry to hear about the trouble you’ve been having with reaching our agents, we will definitely look into that to see what is going on there. If assistance is still needed, we would recommend chatting with one of our agents here for further assistance.

      reply to Jacob

  10. Robert says

    I like to pay online by the month, on Geico website I pay in the snap of a finger. Here I have to enter account I’m paying from even I use the same one every month, it’s so not user friendly that I actually paid my bill twice.

    reply to Robert

    • Hi Robert, thank you for your feedback on this, we appreciate you taking the time to let us know about the trouble you’re having. We’d recommend making sure that the payment information to your billing sidebar, to make sure it’s saved. If you continue to have trouble definitely give us a call at 800-686-4460 and we’d be happy to assist further with this.

      reply to Jacob

  11. Lorna says

    It would be helpful if Consumer Cellular added “schedule a payment” as a convenience to their customers. I do not like auto pay because I prefer to check my monthly invoice before making a payment. With a “schedule a payment” feature, I could review my invoice when it is ready, resolve any issues, if applicable, then schedule a payment for the due date. Many of the bills I pay each month have this feature.

    reply to Lorna

    • Hi Lorna, thanks for your feedback and suggestion! I have passed that along for something to look into for going forward. If you’d like, you can also check on your invoice once it posts by going to your online account here. You should be still getting an invoice even with autopay. If you haven’t been, definitely give us a call at #800-686-4460 or chat with us here and we’ll look into that for you.

      reply to Jacob

  12. Jesse Barbosa says

    my phone not working is ot my bill and was disconnected i cannot call to find out if my bill is due and payment need or it a different problem. Can someone tell me what going on .

    reply to Jesse

    • Hi Jesse, thanks for your post. I’m sorry to hear about the trouble you’re experiencing with the service. I’m not seeing anything past due, so what I would recommend would be to power the phone completely off and back on again if you’re still having trouble to help it reconnect to the towers in your area. If you continue to have trouble, give us a call at 800-686-4460 or chat with one of our agents here and we’d be happy to help.

      reply to Jacob

  13. Marcia Jay says


    I am getting my account locked. I can’t pay my bill

    reply to Marcia

    • Hi Marcia, thanks for your post. If an account is locked, it means that the incorrect password has been entered too many times. However, you should be able to change the password today. If you need any help with this, give us a call at 800-686-4460 and we’d be happy to help.

      reply to Jacob

  14. Dave W. says

    Many frustrated customers. I have experienced these situations, but never had the problems cited. Perhaps the issue is customers knowing what to do when problems arise such as “powering down and restarting phone.”

    Perhaps multiple notifications about upcoming issues i.e. “3G is being phased out” would be helpful.(?)

    I have found your techs to be wonderful!

    reply to Dave

    • Nicole at Consumer Cellular says

      Thank you for sharing your perspective, Dave. We are doing all that we can to notify customers that are using a 3G phone, or phone that is not compatible with the changes, via email and physical letter, as well as posts on our social media.

      reply to Nicole

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