First, I want to wish everyone a happy new year! I hope your holidays were filled with joy and connection. As I sit here reflecting on 2024, I’m blown away by how much we’ve accomplished together.
We’ve made significant strides in expanding our reach and improving our services. We’re proud that our 100% U.S. based customer service team continues to be the best in the business. Our goal? To make sure every single call resolves your questions and concerns on the spot – and we’re getting closer every day.
To our newest members of the Consumer Cellular family – welcome! We know switching phone services can feel a bit like navigating a maze. Whether you’re setting up a new device, transferring contacts or learning new features, our dedicated team is always ready to help you through every step of the transition.
Get ready for some exciting news! In 2025, we’re expanding our family even more. We’ll be opening new retail locations, bringing Consumer Cellular closer to more communities across the country. Keep an eye out for a store near you!
Our Iris Ally medical alert device continues to make a difference in our customers’ lives, and we’re excited to expand our product lineup with even more innovative solutions this year. We’re constantly listening to our customers and developing technologies that make communication easier, safer and more accessible.
If you’re using an older phone, now might be a great time to consider an upgrade. Our trade-in program makes upgrading simple and cost-effective, ensuring you always have access to the best possible service.
I look forward to sharing more exciting news about Consumer Cellular’s innovations in the coming months. Your continued support means the world to us – truly, you’re not just customers, you’re part of our Consumer Cellular family!
Sincerely,
Ed Evans
CEO, Consumer Cellular