Receiving an award for quality from J.D. Power is a tremendous honor for any organization. They’ve been bestowing them for over 50 years, and the reason they’re so significant is that they provide unbiased ratings based on in-depth studies of actual customer experiences. It’s a demonstration of just how well a company truly serves the people most critical to its success.
With that in mind, I’m thrilled to share that Consumer Cellular has been recognized by J.D. Power as “Highest in Customer Service among Non-Contract Wireless Providers” for the second time in a row! Our overall score was far and away the highest among those of 8 ranked non-contract carriers, according to responses from consumers surveyed from July through December 2016.
Overall, our customer satisfaction score was 871 out of a possible 1,000 points in the study. That put us 74 points ahead of our nearest competitor—and more than 100 points above the average score for all non-contract providers included in the study.
We received our highest rankings for the performance of our live telephone representatives, and our automated response systems (like our “My Consumer Cellular” smartphone app.) For these two, which the study lists as “highest importance” in the overall Customer Satisfaction index, our scores were more than 130 points higher than the next provider.
We’ve always committed ourselves to delivering friendly, knowledgeable and thorough customer support no matter how you contact us, so we’re especially proud to receive accolades from J.D. Power in multiple areas.
We definitely feel we’re off to a great start this year. In January, we once again came out on top of Consumer Reports annual rating of wireless providers, based on research testing and customer polling. Now just over a month later, we’ve been honored with this prestigious recognition from J.D. Power. But rest assured, we won’t stop there—we pledge to continue finding new ways to delight you with our service, so we can continue sharing exciting news like this!
Consumer Cellular received the highest numerical score among providers in the J.D. Power 2016 V2 and 2017 V1 U.S. Wireless Customer Care Non-Contract Performance Studies. 2017 V1 study based on 3,275 total responses, 8 non-contract carriers, and measures the experiences of current customers who contacted their carrier’s customer care department within the past three months, surveyed July–December 2016. Your experiences may vary. Visit jdpower.com