Receiving an award for quality from J.D. Power is a tremendous honor for any organization. J.D. Power has been bestowing the awards, which provide unbiased ratings based on in-depth studies of actual customer experiences, for over 50 years. These awards are truly significant because they reflect how well a company serves the people most critical to its success.
That’s why I’m so proud to announce that last month Consumer Cellular was honored as “#1 in Customer Service among Non-Contract Value Wireless Providers” by J.D. Power for the 7th time in a row. The results of J.D. Power’s “U.S. Wireless Customer Care Full-Service Performance Study” are issued twice each year, and Consumer Cellular has now been ranked #1 in each study since August, 2016.
Consumer Cellular earned a cumulative score of 861 out of a possible 1,000 points in the most recent study, which was higher than any of the other 14 wireless providers ranked. The study was based on feedback from more than 12,000 customers nationwide, ranking providers across 12 different customer care channels including over the phone; in-store contact; online chat; email; social media postings; automated telephone systems; website search; and others.
Internationally recognized, J.D. Power was founded in 1968 and has been conferring awards for quality in multiple industries ever since. The data-driven insights its studies provide help drive continuous improvements in products and services for companies in technology, the automotive industry, insurance, healthcare, financial services and more.
This is an especially rewarding honor for us at Consumer Cellular, and we’re delighted to know that we’re upholding our pledge to provide you with an unmatched customer experience. But rest assured, we won’t stop there—we’re dedicated to continue finding new ways to delight you with our service, so we can continue sharing exciting news like this!
What are you doing to reduce robo calls? I read about the proactive steps that other carriers are taking, but nothing from you. What gives?
Hi Larry, thanks for your post! We understand your concern with robo calls. Because we are a reseller, we do not own the networks that we use for service and are not able to make changes to the network to block robo calls. If you are receiving robo calls, then you can block the incoming numbers depending on your device, or download a call blocking app if available for your phone. You can also report the number to the FCC on their website here. We appreciate your feedback and hope you have a great day.
Needs to be controlled
AT&T has a free app for its customers to block calls. Shouldn’t we be able to use that app???
Hi Charles, thanks for your post! While we are partnered with AT&T to use their towers, we are not partnered with them for other features such as this. However, I have taken this feedback and have passed it along so that it can be reviewed for moving forward. Thank you!
So how will the expansion of 5G affect Consumer Cellular 4G users? It would sure be nice if the AT&T signal was boosted in northern and southern Iowa counties to eliminate drop out.
Hi Charlie, thanks for your post. At this time, we have not heard of any major things that will affect our 4G LTE users when 5G is rolled out. Keep in mind, we haven’t implemented this for our customers yet, so if there will be any changes or things we need to let our customers know, we’ll send something out so that everyone can be informed.
I want to upgrade my iPhone 6s to an Iphone 8 which I bought from my granddaughter. Can I just move the sim card to the new phone or is there more to it?
Thanks for your question, Richard. If the iPhone 8 is unlocked from your granddaughter’s provider, you can definitely just switch your SIM card from the iPhone 6 to the iPhone 8. Just remember to power the phone off and on once you place the SIM card in the new phone.
Does the home base have a telephone plug in like the old phone plug ins ?
Hi Phyllis, great question. The ZTE Home Base comes with two plugins in the back that are set up to plug your current phones into. The base itself will use a wall plugin to the device charge and have power.
Since Consumer Cellular utilizes AT&T’s network as one of its providers. How will AT&T’s announcement last week that certain phone models (in a year and a half) will no longer work on their network? I’m concerned about my Nokia smart phone. Will I have to move to another cellular service with my phone?
Hi Jules, thanks for your post. At this time, the only models that are being phased out on our end of things are 3G phones. If you have a phone that can work with the LTE network, then you will be able to use your phone still.
After several frustrating delays of not getting my new phone up and running, I finally made contact with a young lady that had all the skills and persistence to make it work. She did not let up until my phone was live! Patience and Skill is an awesome combination and my faith in CC is restored. The new phone rocks! Thank You!!! You made my day!!!
So my Nokia 6.1 phone with 4G LTE should be OK then?
Hi Jules, thanks for your question! If the phone is unlocked from all providers and is GSM-compatible, it may work on our network. We can’t guarantee compatibility for all models but we’ll do everything we can to see if we can get it connected for you.
Where do I go to provide feedback to Consumer Cellular? I don’t see an option when I log in other than to start a Chat session which for today is not available. I’m not understanding why my call plan is charged when I call an 800 # and sit on hour for hours. Those should not be counted against usage as I have no control over how long I might be in a hold queue.
Writing to us here is a great way to provide feedback, Frank. Airtime immediately starts as soon as the call button is pressed to make or receive a call, regardless of the number. The only exception to this is you are not billed for calls to our or from our customer service team.