Receiving an award for quality from J.D. Power is a tremendous honor for any organization. J.D. Power has been bestowing the awards, which provide unbiased ratings based on in-depth studies of actual customer experiences, for over 50 years. These awards are truly significant because they reflect how well a company serves the people most critical to its success.
That’s why I’m so proud to announce that last month Consumer Cellular was honored as “#1 in Customer Service among Non-Contract Value Wireless Providers” by J.D. Power for the 7th time in a row. The results of J.D. Power’s “U.S. Wireless Customer Care Full-Service Performance Study” are issued twice each year, and Consumer Cellular has now been ranked #1 in each study since August, 2016.
Consumer Cellular earned a cumulative score of 861 out of a possible 1,000 points in the most recent study, which was higher than any of the other 14 wireless providers ranked. The study was based on feedback from more than 12,000 customers nationwide, ranking providers across 12 different customer care channels including over the phone; in-store contact; online chat; email; social media postings; automated telephone systems; website search; and others.
Internationally recognized, J.D. Power was founded in 1968 and has been conferring awards for quality in multiple industries ever since. The data-driven insights its studies provide help drive continuous improvements in products and services for companies in technology, the automotive industry, insurance, healthcare, financial services and more.
This is an especially rewarding honor for us at Consumer Cellular, and we’re delighted to know that we’re upholding our pledge to provide you with an unmatched customer experience. But rest assured, we won’t stop there—we’re dedicated to continue finding new ways to delight you with our service, so we can continue sharing exciting news like this!