Year after year, manufacturers upgrade their smartphones with exciting new features. If you like to keep up with the latest and greatest technology, I’d like to remind you of just one of the ways that Consumer Cellular makes it easy to do so.
Our EasyPay financing option offers a convenient way to get the device you want without having to break the bank. Simply put down a small amount at the time of your purchase, then pay off the remaining balance in $25 installments. The amount due is conveniently added to your monthly Consumer Cellular bill with 0% interest!
If you’ve been thinking about stepping up to one of our premium smartphones, like the iPhone X or the new Samsung models, you’ll be delighted with this handy, affordable way to get started. You can check our complete lineup of affordable smartphones to see which ones are available using Consumer Cellular EasyPay right now. The amount of your down payment will vary depending on the device you choose. After an initial credit check, you’ll be enjoying your new phone in no time!
There are a few other important things to know about EasyPay. Your monthly installment payment is $25, no matter which device you purchase, there are no interest charges or additional fees, and you can make early payments or pay the full balance at any time. To eliminate worry about paying your bill on time, you can also use our AutoPay program. With AutoPay, you’ll receive an invoice each month showing the charges due. On the due date we will automatically apply your payment using a credit or debit card that you provide. If you cancel your service before the EasyPay balance has been paid, the remaining amount will be billed at the time you cancel.
Next time you’re in the market for a new device with your Consumer Cellular service, be sure to look for the EasyPay cell phone financing option. It’s the “easy way” to stay connected with the best phones on the market.
How do I turn off the flip phone for the night??
Thanks for posting, Ned. I reviewed your account, and I see that you have a Doro PhoneEasy 626. To turn it off, open the phone, then press and hold the red “end” button. The phone will power off. If you have any other questions as you get to know your new phone, we’re always happy to answer them at 888-345-5509. Thank you for reaching out to us, and we hope you have a lovely day!
Hi Ashley, what does the credit check used for ?
Hi Diamond, the credit check is used to determine payment options available for monthly service, and eligibility for our EasyPay program.
Is there anyway someone will not quality for the easy pay program?
Thanks for asking, Shaya! We’re happy to talk to you about our EasyPay plans and the qualifications at 888-345-5509, so feel free to give us a call at your convenience. We appreciate you posting!
I purchased an IPhone 8 plus from you. I cannot hear incoming calls unless I have it on “speaker.” How do I get this problem resolved? With Verizon, I called them or went in to their store and they fixed the problem.
What do I do for my Iphone purchased at Consumer Cellular to get it working correctly?
Thanks for posting! If you’re having some issues with your iPhone, we can assist you over the phone at 888-345-5509. We’ll work with you to resolve the problem, and if you have any other questions, we’ll be happy to help you with those as well. We appreciate you taking the time to reach out to us, and we look forward to speaking with you!
For the past several weeks I have problems with my phone: the calls and messages do not come through. A few times customer service fixed the problem, but it still comes back, even after sim card was replaced.
To reach support is a not very nice experience – the waiting time is way to long either on the phone or via chat.
The online help is lousy and does not provide answers.
I am a member of CC since 2011, but I am considering switching to the provider with more reliable service
Thank you for reaching out to us, Lyudmila. I reviewed your account, and I see that we were able to assist you in canceling that line of service. We’re sorry that our service wasn’t a good fit for you, and we appreciate your patience as we worked to resolve the problem. If we can assist you with anything else, please don’t hesitate to call us at 888-345-5509. Thanks again, and we hope you have a wonderful day.
My bill is way to high. I’m switching back to Straight talk can’t be beat!
Thanks for reaching out to us, Mike. We’re sorry to hear that our service hasn’t been the right fit for you and your needs. If you like, we can review your plan with you and see if there is a better plan option that would work better for you. Just give us a call at 888-345-5509 at your convenience. We appreciate your feedback, and we hope you have a lovely day!
I have a Samsung Galaxy S7 on Easy Pay. I would like to trade in for an S9+. How is that accomplished?
Thanks for asking, Ruth! We don’t have a trade-in program at this time, but we’re happy to talk with you about the options available to you for the S7. Please give us a call at 888-345-5509 at your convenience, and we’ll be ready to assist you. Thank you again for posting, and we look forward to speaking with you!
I would like to get an iphone x on easy pay is that possible
Thanks for posting, Betty. We’re happy to review your EasyPay options with you at your convenience, so please give us a call at 888-345-5509. We appreciate you taking the time to reach out to us, and we hope to speak with you soon!
I have a huawe1 vision 3 lte the battery is not holding charge where do I go to get new battery?
Thanks for posting, John. We’re happy to troubleshoot your battery issue if you like at 888-345-5509, and review the options available. We appreciate you posting, and we look forward to speaking with you soon!
I have a new MotoE4…I would like talk and text but only want to use data when connected to WIFI…How can assure myself that I have the set up correctly..? Thanks..
Thanks for posting, Mary! The best way to make sure you aren’t using any data unintentionally is to disable the data feature on your phone. To do this, open your Settings app and go to Data Usage. To turn your data off, slide the button to the left (the off position). Press “OK” to confirm. If you find that you’re still using data after that, please give us a call at 888-345-5509 and we’ll be happy to assist you. We appreciate you posting, and we hope you have a lovely day!
Consumer Cellular was my very best choice for coverage when I joined over 3 years ago. It had a great selection of affordable plans for us to choose from. Unfortunately, the company has decided to re-invent itself this year. When I joined, each line was $10 per month. Then you paid for what you needed that month (more or less minutes/text/or data) You could increase or decrease amounts each month with no additional fees.
Some months I used more talk or a bit more data, and the service worked well for me.
I thought I was grandfathered in, but that does not seem to be the case. I cannot “upgrade” my plan now because it would become a new plan under the new terms. My additional line would now be $15 a month if I changed. All of the old choices have been replaced. I would like to get some additional minutes and data, but I do not need much. I am willing to pay more for increased usage, but do not think it is fair that the line usage price increases also. I know it is only a $5 a month difference, but the cost is now fairly close to the plan I had before switching to Consumer Cellular.
Consumer Cellular, please show some consideration to long time loyal customers. We should be grandfathered for certain things such as the monthly line charge.
Thanks
Hi John, thanks for your post. We’re going to reach out to you by email to discuss your account, please be on the lookout for a message from us. Have a great day!
I am looking to go with AARP consumer Cellular. Do you have a trade in program
Hi Tom, great question! While we don’t have a trade-in program, we do offer a wide selection of phones that fit most budgets. You can review all of our phones on our website here. Please let us know if we can answer any more questions; you can always reach out to customer service at 888-345-5509. Thanks for posting, and we hope you have a great day!
Your products are marketed to older people, however, I have found your company less helpful than others in dealing with customers who have dementia. I have your service for my mother, who lives in a nursing home. Because she has dementia, she often calls 411 seeking the numbers of her friends who have unfortunately passed away (she doesn’t remember they are dead). Her phone often gets disconnected due to excessive 411 usage. She cannot learn new things, such as a toll-free directory assistance number. It wouldn’t help, even if she could, because she insists the operators are wrong and keeps calling. I have had to pay hundreds of dollars due to these 411 calls. When she was with another carrier and inadvertently ran up hundreds of dollars in foreign calls due to misdialing, that carrier took the charges off the bill. Other carriers permit “parental controls” or the ability to block certain numbers. Yours does not. I am very disappointed that your customer service reps will not remove the charges, considering the circumstances and that my mother is your target market. I am considering changing carriers because I cannot afford to keep paying outrageous bills simply because my mom has dementia and can’t help calling 411 (I’ve asked her repeatedly not to do it and she denies calling — she can’t remember). he nursing home has suggested taking her phone away.
Purchased my Phone December of 2016 or Jan, 2017. I noticed that sometimes calls go direct to voice mail without ringing the phone. Never called in about it until April of 2018. 2 or 3 techs could not help so let it rest for a while then tried again. Three different tech did not help . the last tech helped me make a decision, he must have had a bad day. Most times the phone goes direct to voice mail whether I have plenty of antenna or very little. Having this account is like having a beeper and you know to call in. Why put up with this? I think I will get a different phone with another phone carrier.
Hi Steve, thanks for posting. I see that we’ve spoken to you to troubleshoot your phone in the past and successful test calls were made. We’d like to reach out to you by email and determine what’s going on. Please be on the lookout for a message from us and have a great day!
I bring my own phones and now I don’t have service on it I gave my phone’s away now it says my phone’s are locked the people I gave them to can’t use them I called you and your company says they didn’t lock them
Hi James, thanks for reaching out to us. Since the phones weren’t purchased from Consumer Cellular they’re not locked to our service. Please contact the original carrier you purchased the phones from to request unlock codes. Have a great day!
Good evening Jacob;
The service and/or phone is for my mother who is in an assisted living facility in Puerto Rico. She would be receiving and making calls. Nothing else. Would she have service there?
Great question, Carlos! We do offer coverage in many locations within Puerto Rico. To view the coverage in your mother’s specific area, you can visit our Coverage Map here. If you have any questions, or if you’re ready to help your mother get started, please feel free to give us a call at 888-345-5509 at your convenience. Thanks for taking the time to learn more about our service, and we hope to speak with you soon!
I’m looking to buy an S9 because my current phone is on it’s last legs. If I get the S9 now, can I upgrade to the S10 when it comes out of will the S9 have to be paid off on easy pay?
Thanks for asking, Candice. We do not currently offer an upgrade program, so you would need to complete your EasyPay payment plan first. If we can answer any other questions you may have, please don’t hesitate to call us at 888-345-5509. Thank you again, and we hope you have a lovely day!
Hi,
I am an existing consumer cellular customer. I came to you with my own device. I am considering to purchase a new device (iPhone Xs). Is easy pay option available for me?
We’re happy to review your options with you, Vlad! Please give us a call at 888-345-5509, and we will be happy to discuss EasyPay with you. Thank you for posting, and we look forward to speaking with you soon!
Even though I have bad credit, can I still use easypay?
Thanks for asking, Da’Jaina! A credit check is required in order to use EasyPay, and we’re happy to review your options with you if you like. Just try our chat feature or give us a call at 888-345-5509. We appreciate you posting, and we look forward to speaking with you soon!
I am existing consumer of CC and am interested in upgrading my existing phone to Samsung Galaxy S7 or S8. If purchased from CC, is the phone originally unlocked, or able to be unlocked by CC once installments are satisfied if I choose installment program?
Hi Sharon, if you purchase a phone from us it will automatically be locked to our service. However, once the phone has been paid off, you can call us at 888-548-6490 to request to have the phone unlocked.
I would like to change the due date of my billing. It falls at a difficult time in my budget, I’m on a fixed income (retired w/ social security), and it would help if it were a week later. Currently 6/14 — I get my SS in the third week of the month, so 6/21 would help a lot. Who can I contact?
Hi Chauncey, thank you for your post! If you need to set up any arrangements for the account or change your billing due date you can do so by giving us a call at 888-345-5509 or you can also chat with us here.
I have a at&t axia phone and considering switching service and upgrading phone. Looking at the iPhone phones.
I appreciate your interest, Kimberly! If you have any questions, please let me know!
please help me out… if you guys, lets say,. are selling a iPhone x and the price is 300 or more. it says with consumer cellular easy pay, you guys lower it down to 100 up front and its 25 a month. how would I know the whole payment of the iPhone x will be with the plans and everything???… do yall get me??
Hi Adriana, thanks for your post. If you set up an EasyPay on your account, all payments towards the phone will actually be listed on your invoice. It will say EasyPay payment and then give you a number out of the total payments that will be made, for example, it could say 1 of 10 to let you know where you are in the process for getting that paid off.
Hi um, I want to buy a iPhone XR on easypay but I dont want to buy data and talk from consumer Cellular because they don’t provide as much gigabyte as I would like. So is it possible to pay the easypay plan only and go to somewhere like TMobile or boost to pay for data since they offer 64 gigabyte and still pay the easypay and consumer Cellular
Hi Alonzo, thanks for your question. We’re not able to set up an EasyPay offer without you being a customer with us. I’d also advised are phones are not sold unlocked and it would need to be active with our service for 180-days and completely paid off before we could unlock it to be moved to a different provider.
Is your credit check the same process as other cell phone companies? I’m trying to rebuild my credit and don’t want a new ding on my report in this fragile time in building it.
Hi Kara, we do follow the industry standard with processing a credit check during the sign-up process. This will take a few points from your credit for a few months, and we don’t have a way around that.
Can I purchase a phone from you even if I have bad credit? If I do would I have to pay the phone straight out?
Hi Wanda, thanks for your question! You can still purchase a phone with us, however, the credit check does help determine whether or not EasyPay will be available right away or if we’ll need to establish some payment history with you before we offer it.
Easy pay doesn’t work if you’re an existing customer. I keep getting notices that I have to upgrade my phone, but I can’t upgrade my phone. Please tell me how this makes any sense.
Hi Janel, thanks for your post. We’d be happy to look into this to see what is causing EasyPay to not be an available option. Give us a call at 800-686-4460 or chat with one of our agents here for further assistance.