Nothing is more frustrating than when you get a phone call and can’t hear what the other person is saying. Did you know that you can connect your hearing aid to your smartphone, making it easier to hear telephone calls, music, alerts, and notifications? It’s much simpler than you think and can be a relief to hear your phone more clearly. This blog will take you through the steps of connecting your Apple or Android to your hearing device.

How to Connect your Android to Your Hearing Aid

  1. Open your phone’s Settings app
  2. Tap Connected Devices
  3. Tap Pair New Device
  4. Choose your hearing aid from the list of available devices
    1. If you have more than one hearing aid: Wait for the first hearing aid to connect, then tap the other hearing aid in the list of available devices
  5. To change the settings, next to the name of the hearing aid, tap Settings

How to Connect your iPhone to Your Hearing Aid

  1. Tap the Settings app
  2. In your Settings, tap Bluetooth
    1. To make sure your Bluetooth is on, click the slider button, and it will turn green when it is on
  3. Open the battery doors on your hearing aid
  4. On your phone, go to Settings again and tap the Accessibility button
  5. Scroll down to the Hearing section and tap Hearing Devices
  6. Close the battery doors on your hearing aid
  7. On the Hearing Devices screen, you’ll see the word Searching with a spinning wheel to the right, which lets you know that your phone is searching for your hearing aid
  8. When your device’s name appears on the screen, tap on the name
  9. Tap Pair when prompted with a paring request, be prepared to wait a minute to pair
  10. You will know it has successfully paired when you see your hearing aid under MFi Hearing Devices with a checkmark

Control Settings for Your Hearing Aid With Your iPhone

Once you pair your Hearing Aid to your iPhone, you can control all the settings from your phone. To access these settings, go to Settings > Accessibility > Hearing Devices (same as the steps above).

Once here, you can:

  • Adjust the volume
  • Check battery life on your device
  • Choose an audio preset for optimal sound (such as restaurant or party)
  • Turn on and off Live Listen (uses the phone’s microphone to better hear someone speaking in a noisy room or far away)
  • Unpair your hearing aid by clicking the device name

Tips on Maintaining Your Hearing Aid

  • Never skip daily cleanings
  • Replace parts as needed
  • Keep your hearing aids clean and dry
  • Take hearing aid batteries out at night
  • Troubleshoot at home
  • Avoid outdated technology


  1. Amy Richardson says

    I was under the understanding that I have free data and text. I keep getting messages that I am over my plan’s “threshold”. what does this mean?

    reply to Amy

    • Nicole at Consumer Cellular says

      Hi Amy, if you have Unlimited Data then that message means you’ve exceeded the amount of high-speed data available, and data speeds will be reduced for the remainder of the cycle. We can take a closer look at that if you give us a call at 888-345-5509 or chat with us here.

      reply to Nicole

  2. Betty Roberts says

    I need to sign up for my new phone

    reply to Betty

  3. Jean says

    I am paying for an Android Moto phone, and I was talking to my daughters on messenger and all of a sudden my daughters voices are delayed and sound like they are under water,(gargled) I am not sure what to do. I did a reset and everything can anyone help me here.
    No I did not drop it in water or drop it at all, I have it in a full case since I got it.

    reply to Jean

  4. Larry Stangl says

    I am about to get a new phone (Pixel 3A) & connect it to new hearing aids ( Oticon ) & then switch to a new carrier (Consumer Cellular).
    Your blog of 1Jul22 (How to connect hearing aid …) covered iPhone settings but not Android. Can I control settings on my new phone?
    The “6 Thoughts on how to connect your hearing aid to smartphone.” didn’t have anything to do with hearing aids!! What happened?

    reply to Larry

    • Hi Larry, thanks for your question. If the hearing aids are able to connect to the phone then you would be able to control it via the settings or the app that’s used. We appreciate you bringing that to our attention though so that we can go ahead and look into that second article.

      reply to Jacob

  5. Martha says

    I just bought a Verse SNAP for my father and I’m having trouble getting a good connection to his hearing aid. He has the Phonak Audeo P50-R and a Phonak CROS P-R. I was able to connect to bluetooth but when he gets a call he can hear the caller but on the callers side there is static and an echo, another caller said the sound came out very robotic. He used to have a Alcatel phone which he had no issue with, please let me know if you have any suggestions.

    reply to Martha

    • Hi Martha, thanks for your post. I’m sorry to hear about the trouble your husband is having with the phone. We can see if this is a service issue that could be causing this to take place. Give us a call at 800-686-4460 or chat with one of our live agents on our website here to follow up regarding this.

      reply to Jacob

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