I gave a presentation at the ICSA (International Customer Service Association) Conference held in San Antonio, Texas, last September. The association is close to my heart, because it promotes the best ways to interface with customers and prospects. I’m a firm believer in working closely with customers, and communicating with them on a regular...
Smart phones are amazing, to be sure. But in an emergency, the smartest phone you could be holding is a fully-charged cell phone with a lot of minutes still available in your plan. What’s even smarter is to make sure your In Case of Emergency (ICE) contact information is on your phone—in fact, you...