Consumer Cellular Makes List of the Best Companies to Work For: It isn’t often I discuss our employees in my blog. But I could easily devote an entire blog post each week to talking about our wonderful employees or feature a different employee every week. Our employees are, after all, a very important part...
If you’re too young to remember the profession of switchboard operator, you’ve probably seen these workers in action in older movies. Operators would insert phone plugs into jacks on a board, and when a call was active the board would “light up.” Computerized direct dialing made the role of switchboard operator largely obsolete. But...
If you watched the first two video clips in my recent blogs, you might recall that last September I gave a presentation at the ICSA (International Customer Service Association) Conference. We video-taped my talk and created three short clips from it. I’ve been sharing those parts of my talk with you. In the previous...