If you watched the first two video clips in my recent blogs, you might recall that last September I gave a presentation at the ICSA (International Customer Service Association) Conference. We video-taped my talk and created three short clips from it. I’ve been sharing those parts of my talk with you. In the previous...
For those of us from Consumer Cellular who attended Life@50+, AARP’s National Event and Expo in Los Angeles recently, our collective heads are still spinning. In fact, about the only thing that’s no longer spinning is our popular Prize Wheel. At times, our booth featured the longest lines in the exhibition hall, with people...
As many of you know, we partnered last June with the National Parks Conservation Association (NPCA) and agreed to donate to their worthy cause every time one of our cell phone plan customers signed up for our email billing option. I’m particularly proud of our commitment. The NPCA strives daily to ensure our national...