If you’re too young to remember the profession of switchboard operator, you’ve probably seen these workers in action in older movies. Operators would insert phone plugs into jacks on a board, and when a call was active the board would “light up.” Computerized direct dialing made the role of switchboard operator largely obsolete. But...
If you watched the first two video clips in my recent blogs, you might recall that last September I gave a presentation at the ICSA (International Customer Service Association) Conference. We video-taped my talk and created three short clips from it. I’ve been sharing those parts of my talk with you. In the previous...
For those of us from Consumer Cellular who attended Life@50+, AARP’s National Event and Expo in Los Angeles recently, our collective heads are still spinning. In fact, about the only thing that’s no longer spinning is our popular Prize Wheel. At times, our booth featured the longest lines in the exhibition hall, with people...