You Asked, We Answered: How Do I Add a Line in My Account?

We hear from a lot of Consumer Cellular customers who want to take advantage of our $10 Shared Connections offer by adding a line to their existing account. I’m thrilled to tell you how—it’s a terrific way to make your Talk and Connect plans go a little further every month! It lets your family or friends share the minutes, texts, and data on your monthly cellphone plan simply by creating an additional line for them. And calls between lines on the same account are free, meaning you don’t use any of your minutes when you call each other—so you’ll definitely want to sign up the people you love to gab with the most!

Here’s how you add a line and start sharing connections:

  • To get started, login into My Account online, or by using the My Consumer Cellular app on your smartphone.
  • Scroll down to the Phones & Devices shown at the bottom of the screen. Here, you’ll see the devices that are currently active on your account.
  • Click on the grey “plus” sign icon to the right of the current phone (or phones) listed on your account. The “plus” sign will appear with the words “Share Your Minutes, Texts & Data, Add A Line” underneath it.
  • This will open a list of the available cellphones and devices you can select for the new line. Choose one by clicking “Add to Cart.”
  • You’ll be asked if you want to transfer an existing telephone number. Select “Yes” if so; or if you prefer, a new number can be assigned.
  • After assigning the phone number, you can choose protection plans or additional accessories for the phone. Once you’ve completed this, click “Continue to Next Step.”
  • Verify that all of the information shown is correct, and then click “Checkout.” Just like that, you’ve added a new line to your account!

It’s quick and easy, and you’ll be sharing with the people you love in no time. Of course, if you have any questions or need help, be sure to contact customer support at (888) 345-5509. They always do a great job of getting you up and running!

27 Thoughts on "You Asked, We Answered: How Do I Add a Line in My Account?"

  1. Denis says

    What smartphones have easy mode?

    reply to Denis

    • Ashley at Consumer Cellular says

      Thank you for asking, Denis! Our Doro 824 smartphone is made with an EasyMode built in, so it is extremely user friendly. The Samsung J3 and the Huawei Vision 3 also have an EasyMode option. We’re happy to tell you more about these devices if you like at 888-345-5509. Our account advisors will help you find the perfect smartphone for your needs! We appreciate you taking the time to reach out to us today!

      reply to Ashley

  2. Bernard Jacob says

    Re current survey on last call. Your representative was great. I got very guilty about taking up so much of her time and ended the call before my problem was solved. I am not of the cell phone and computer age and don’t understand half the language. I HATE THIS CELL PHONE. I spend to much time trying to figure out its operation. I have no idea what I’m doing. I am seriously considering going to a phone and company that can give me help when I need it. It is ridiculous to have to go thru several levels to fix something. I have no complaints about the service itself but am looking for something much less complicated.

    reply to Bernard

    • Ashley at Consumer Cellular says

      Thank you so much for sharing your experience with us, Bernard. We offer a variety of devices, since we know that not everyone likes the same type of features. If you like, we can talk with you over the phone to get an idea of the types of apps, features and other attributes you want in your phone. Then we can make a recommendation for a perfect fit. Just give us a call at 888-345-5509, and we’ll work with you to find a frustration-free device. We appreciate you taking the time to post, and we look forward to speaking with you!

      reply to Ashley

  3. theodis ray says

    “Why I can’t receive text messages ?

    reply to theodis

    • Ashley at Consumer Cellular says

      Thank you for posting, Theodis. In order to use text messaging, you’ll need to select one of our Connect plans, which include messaging and data. You can do this from My Account, or we can help you over the phone at 888-345-5509. Then you’ll be able to keep in touch with a call, or a text message, whichever works best! We appreciate you taking the time to post, and we look forward to assisting you!

      reply to Ashley

  4. Dolores Williams says

    How many users can be added to my account? Thanks!

    reply to Dolores

    • Ashley at Consumer Cellular says

      Thank you for posting, Dolores. As a current customer, you can have four or more lines on your account. If you find yourself needing more than that, we’re happy to discuss the options available to you. Please give us a call at 888-345-5509 and we can assist you in adding a line, or answer any questions you may have. We appreciate you taking the time to reach out to us today!

      reply to Ashley

  5. Reese says

    I have two phones on my account-two separate numbers-one email. It was working fine until I “upgraded” to two new iPhones. The two different phone numbers are somehow paired so that when a call comes in to one phone, they both ring. Why this problem now when they worked before?

    reply to Reese

    • Ashley at Consumer Cellular says

      That sounds frustrating, Reese! I reviewed your account, and I see that Raymond, our account advisor, was able to help you create separate Apple ID’s for each device to resolve that problem. If we can assist you with any other iPhone questions or concerns, please don’t hesitate to call us at 888-345-5509. We’re always happy to help! Thank you for posting, and we hope you have a lovely day!

      reply to Ashley

  6. Eric Nelson says

    Hi,I’m interested in consumer cellular and was wondering if the data plan is shared between 2 lines or does each line get it’s own data.

    reply to Eric

    • Ashley at Consumer Cellular says

      That’s a great question, Eric! All of the lines on the account share minutes, texts and data. It’s a great way to save, and calls between phones on the account are free of charge. We’re happy to help you sign up or answer any other questions you may have at 888-345-5509. Thank you for taking the time to post, and we hope you have a lovely day!

      reply to Ashley

  7. Sandra Law says

    What is cost to add another phone with unlimited talk and text. Thank You!?
    Amen

    reply to Sandra

    • Ashley at Consumer Cellular says

      Thanks for posting, Sandra. To add another line to your plan, it is an additional $15 each month. The great news is that the new line will share your current plan, and calls made between phones on the same account are free of charge! We’re happy to tell you more about our Shared Connections option at 888-345-5509. We appreciate you reaching out to us, and we look forward to assisting you!

      reply to Ashley

  8. Rita says

    Can a customer add more then 10 lines in his account?

    reply to Rita

    • Ashley at Consumer Cellular says

      Thanks for posting, Rita! We’re happy to talk with you about adding lines to your account, and review the options available to you. Please call us at 888-345-5509 at your convenience. We appreciate you taking the time to reach out, and we look forward to speaking with you!

      reply to Ashley

  9. Bruce says

    Can there be two separate accounts at the same address. Billed independently?

    reply to Bruce

  10. Donna Mercer says

    I have 2 accounts on one line My husbands and mine. Problem is my son tried to text me on my phone and was declined 3 times. Then he just phoned me. Why would this happed?

    reply to Donna

    • Ashley at Consumer Cellular says

      Thanks for posting, Donna. I was able to review your account, and it looks like all of the devices on your account have text messaging enabled. Please give us a call at 888-345-5509, so that we can send any necessary updates to your devices so that this messaging issue can be resolved. We appreciate you reaching out to us, and we look forward to assisting you!

      reply to Ashley

  11. Donna Mercer says

    Thank you for your help.

    reply to Donna

  12. Kleb Johnson says

    My wife and I each have a cell phone with separate numbers. We want to cut back to one phone. Can we get one phone with Consumer Cellular and share two numbers on the same phone?

    reply to Kleb

    • Ashley at Consumer Cellular says

      Thank you for asking, Kleb! A phone number can only be assigned to one phone at a time, so if you have two numbers you’d like to continue using, you would need two devices. We’re happy to answer any other questions you may have, or work with you to find a better option for your needs at 888-345-5509. We appreciate you posting, and we hope you have a great day!

      reply to Ashley

  13. Linda says

    When adding these 10.oo libes to my account and sharing my data and minutes which are unlimited will this slow the other phones down

    reply to Linda

    • Nicole at Consumer Cellular says

      Hi Linda, the number of lines you have on your account will not affect your service, including data speeds or connectivity to the service.

      reply to Nicole

  14. kayla says

    Do you have more then 20gb ava?

    reply to kayla

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