Always Get Our Best—Announcing Automatic Upgrades

One of our core principles at Consumer Cellular is that we are always looking to provide you with unmatched value. This doesn’t necessarily mean just having the lowest prices, though our rates are among the best in the wireless industry.

Unmatched value includes giving you a variety of reasons to stay with us, despite fierce competition for your business. It means consistently providing useful, intelligent benefits you simply won’t get from another carrier. That’s why I’m so pleased to be able to announce a couple of important changes that I believe add even more flexibility and convenience to our service.

First, for the ninth year in a row, we’re expanding many of our most popular Talk and Connect monthly rate plans, adding more minutes, text messages, and web data—at no additional cost.

For some of our Connect Plans, we’re increasing both the number of text messages and the amount of web data you can use on your cellular plan each month. For instance, on our $5 per month Connect Plan, you’ll get an additional 500 texts and 50MB of data for the same price. We’re also making more web data available for those who need a bit extra—after you have used all of our 4GB plan, you can add additional 1GB’s for only $10 each, up to a maximum of 10GB each month.

You can talk more, too: we’re also adding minutes to some of our Talk Plans. This includes 250 additional minutes on our $20 monthly plan, and 500 additional minutes on both the $30 and $40 monthly plans—again with absolutely no change in the price.

But that’s not all. We realize that it’s not always easy to know how many minutes, texts, or data you’ll need in a month. While our Usage Alerts have always helped you keep track of what you have used, it was still up to you to change cellular plans when needed to get the best rate.  Well, from now on, we’re taking the worry out of keeping track of your monthly usage. If you happen to go over your current plan amount, we’ll automatically upgrade you to a plan that covers the amount you used for the month.

In plain English, this means: no more overage fees! We prefer giving you the best, most cost-effective option for what you are actually using. With Automatic Upgrades, your monthly usage will always be covered by the best rate possible, with no surprises or additional fees.

Perhaps best of all, there’s no action required on your part. Our Automatic Upgrade program is included in your service. And as always, with Consumer Cellular you can change your cellular plans whenever you need, as much as you like, with no additional fees.

So if you’ve been auto-upgraded one month but know that your usage will dip back down the following month, you can simply change back to your previous plan.

I like to think that our greatest value comes from making things easier for our customers. Of course that starts with superior wireless coverage and award-winning 100% U.S. based customer service, but carries on further with more minutes, texts, and data, plus making sure you’re always receiving our best possible monthly rate. We’re not only making things simple, we’re providing simply unbeatable value!

80 Thoughts on "Always Get Our Best—Announcing Automatic Upgrades"

  1. Signa Borkenhagen says

    How about upgrading your cell towers. I can’t connect at my house! It’s been years and I keep getting the run around aobout when you will give me a signal!!!!!

    reply to Signa

    • Ashley at Consumer Cellular says

      We certainly apologize for any frustration with your signal, Signa. I was able to take a look at your account, and I see that Veronica, one of our lead account advisors, has been able to assist you and answer your questions regarding this issue. If we can help you with anything else at this time, or answer any further questions, we’re happy to do so at 888-345-5509. Thank you for posting, and we hope you have a great day!

      reply to Ashley

      • Mary Moffitt says

        Did we loose cell towers?? My husband and I are unable to make or receive calls!! We have NO signal no matter if we are inside or outside of the house. We get a screen that says “NO SERVICE” or “UNABLE to CONNECT”. This has been happening for the past 2 days (June 25th). I have voicemails I need to answer and I can not get to them! We Have No Landline, so no way to call you for help.

        reply to Mary

        • Ashley at Consumer Cellular says

          We’re sorry to hear that your phones aren’t working, Mary. I took a look at the coverage in your area, and I don’t see any outages. Can you try turning your phone off, then back on again? This should allow it to reconnect to the nearest tower. As for the voicemail issue, I understand that you don’t have a landline, but you can check them from another phone if necessary. Just dial your phone number, then press the “*” key when you hear the greeting. Then enter your password to retrieve your messages. If the “no service” issue continues, please give us a call at 888-345-5509 or send an email to Service@ConsumerCellular.com so we can troubleshoot further. Thank you for reaching out to us, and if we can assist you with anything else, please just let us know.

          reply to Ashley

    • Richele Sussmann says

      Have just encountered the same problem in my house. It is very strange that I had no problem getting a signal at home the first 11 months of my coverage……but now in the last month or two I can not get incoming calls. Spent 45 minutes last week with very courteous people from CC but it didn’t solve the problem. Decided to follow their advice and bought a new SIM card and went through installing it and another call with CC where it did no good and we ended up putting in the old SIM again. Then we decided that it must be the phone so ordered a new one and still have the same trouble. Talked with another helpful CC employee while I was out today and they said they would give me a call back in an hour at home….but it has been two and a half hours and guess they can’t make my cell phone ring either. Had planned to mow the lawn but stayed in to hear the phone which of course never rang. I can occasionally get a call out from home but would like it to work the way it did two months ago.

      reply to Richele

      • Ashley at Consumer Cellular says

        Thank you for reaching out to us, Richele. After taking a look at your account, I see that we were able to give you a call, as well as assist you via email. Your account advisor, Linda, has just sent another email with some next steps. Thank you for being so patient, and we’re looking forward to getting this resolved for you. If we can help you with anything else at this time, please don’t hesitate to call us at 888-345-5509. We appreciate you taking the time to post on the blog, and we look forward to assisting you!

        reply to Ashley

  2. Michael Frazier says

    If the overage charge, say only 10 minutes times 25 cents per minute, is less than the upgrade in monthly plan (such as 10 dollars); is it then possible to decline the upgrade and instead pay the overage charge?

    reply to Michael

    • Ashley at Consumer Cellular says

      Thank you for asking, Michael. With our new plans, we no longer have overage fees. In most cases, you would get double the amount of minutes for just $5 or $10 more. That way, you get the best price for your amount of usage. We’re happy to discuss this with you at 888-345-5509 if you like. We appreciate you taking the time to reach out to us today!

      reply to Ashley

  3. John Patek says

    Thank you for increasing my minutes from 750 to 1000 at no extra charge. I didn’t even ask for it! You’re the BEST!

    reply to John

  4. christine desander says

    This is great news. I joined aarp march 2016 and have been unable to reach you by phone. I sent a letter with my info but still no discount on my bill. I’m highly disappointed with how hard it is to reach you.

    reply to christine

    • Ashley at Consumer Cellular says

      We certainly apologize for any difficulties in reaching us, Christine. Our team is happy to assist you over the phone at 888-345-5509, or via email at Service@ConsumerCellular.com. We’re also happy to answer any questions here on the blog. I was able to take a look at your account, and I see that your status as an AARP customer has been updated. Your AARP discount was reflected on your most recent invoice, so we’re glad to watch those savings add up! If we can help you with anything else at this time, please don’t hesitate to ask. Thank you for reaching out to us, and we hope you have a wonderful day!

      reply to Ashley

  5. Vince says

    Unless I’m missing something here, it appears that the automatic upgrade plan does not mention that they no longer offer the 25 cents per minute overage fee for talk plans. Let’s say I am on the 250 minute plan and I go over by 1 minute which only cost me 25 cents under the old plan. Will I automatically be upgraded to the 1,000 minute plan for $5.00 or will you wait until I exceed the 250 minutes by 20 minutes before I am upgraded (20 min x 0.25 cents = $5.00). If not, then this rare but certainly possible situation would result in an increase from the old plan.

    reply to Vince

    • Ashley at Consumer Cellular says

      Great question, Vince. With our new plans, we no longer have overage fees, as you will be automatically upgraded once you surpass your current plan. You’ll still receive our Usage Alerts at 50% and 75% of your plan, so you’ll be able to keep tabs on how many minutes you have left to use. Most of our customers find this upgrade allows them to save money, as they will have plenty of minutes to use without worry for the rest of the billing cycle. We’re happy to discuss this with you further at 888-345-5509 if you like, so just give us a call at your convenience. Thank you again for posting, and we hope you have a wonderful day!

      reply to Ashley

      • Eric Wagner says

        OK, this question has been asked twice and neither time was it answered clearly. If I am 1 minute over my plan, you seem to imply that instead of 25 cents overage fee, I will be upgraded for an extra $5. Is this true or not?
        Because DO NOT WANT.

        reply to Eric

        • Ashley at Consumer Cellular says

          Thank you for posting, Eric, and I do apologize for any confusion. Under our new plans, there are no overage fees. Once you have surpassed your plan, you are automatically upgraded to the next. We find that for the majority of our customers, they will save money with this format rather than pay the costly overage fees. We will continue to provide usage alerts so that you’ll never be surprised by your monthly invoice. We’re happy to discuss this with you at 888-345-5509 and answer any questions you may have. We appreciate you taking the time to post today!

          reply to Ashley

  6. William Rich says

    What can I say, but thank you so much!! I have and will continue to sing the praises of Consumer Cellular to anyone who will listen. With the most recent upgrade, I can’t fathom ever exceeding the minutes in my plan….but one never knows….I’m married..LOL. My brother had the same problem as christine who couldn’t get through to you on the phone. I most recently learned that he is still in need of a plan. So you know I’ll be reminding him again to give you a call. He’d like to use his existing phone and would rather not purchase another. We’ll see how it goes. But thanks again. With your service, we keep on hitting those home runs! 🙂

    reply to William

  7. Mark Marusik says

    How many phone companies increase your minutes and keep the price the same ? Answer…NONE !

    Consumer Cellular has done this…. TWICE !

    Thank is not enough for someone like myself on a fixed income!

    reply to Mark

  8. CHRISTINE LAINE says

    I have had my phone going to be a year in August do you offer phone upgrades?

    reply to CHRISTINE

    • Ashley at Consumer Cellular says

      Thank you for asking, Christine. While we don’t offer device upgrades, we do offer many affordable options if you’re looking for a new phone. In fact, you can even get the newest iPhone options for a great price with our EasyPay payment plans. You’ll make one down payment when you purchase the device, then make interest-free $25 payments each month. If you’re interested, you can view all of the options here. And of course, we’re happy to make a recommendation based on your needs at 888-345-5509. We appreciate you taking the time to post today, and we hope you have a wonderful day!

      reply to Ashley

  9. Janette says

    Thank you you for continuing to give us excellent service! I did not have to wait this morning for help when I called. I like the new format and really appreciate the upgrade.

    reply to Janette

  10. Robin Chaffey says

    Thanks so much for adding minutes to the Talk plans – a real lifesaver for those of us on a fixed income! Also for making the Connect plans very affordable. I’ve never had a problem reaching CC by phone – wonder if people are not taking advantage of the “call back” feature during particularly busy times for your agents. They are the best! Just one question – does the automatic upgrade feature also apply to the Connect plan? Due to having several people on our plan, I may not know when there is a spike in data usage. Thanks.

    reply to Robin

    • Ashley at Consumer Cellular says

      We’re so glad our plan updates are working for you, Robin. To answer your question, yes, the automatic upgrade feature will apply to your Connect plan as well. We think it will help families like yours get the best price for their usage. Thank you for posting!

      reply to Ashley

  11. Velma Sherrill says

    So glad I checked out this information, I had begun to worry about MY being able to survive AT the costs of living increase And can’t get Help with anything I’d received a text message saying I’d used 4-4 of my 4gb. Plan so I stopped using MY phone for data. Thinking NO way I’ve used that much. Messages were building up so worried something might be critical I decided I better check anyway, And found I HAVE more minutes also it says I’d only used 3-75 I appreciate your help with affordable cost of staying in touch with family thanks so much means so much. This is more Help than I can say. Thankful.

    reply to Velma

    • Ashley at Consumer Cellular says

      We’re so happy to hear that, Velma. Our goal is to provide a quality service at a great value to our customers. Thank you for your kind words, and we hope you have a great day!

      reply to Ashley

  12. garland-bill@cox.net says

    I’m currently with Verizon and my phone was purchased 11/08/15 (7 months) can I change to Consumer Cellular? Thank you, Bill

    reply to garland-bill@cox.net

    • Ashley at Consumer Cellular says

      We would love to welcome you to Consumer Cellular, Bill! You can transfer your current phone number to our service just by giving us a call at 888-345-5509. Depending on your phone, you may be able to use it with one of our SIM cards. If you’re looking for a new phone, we have a variety of affordable options including flip phones and smartphones. You can take a look at the options here. Thank you for taking the time to post today, and we hope to speak with you soon!

      reply to Ashley

  13. Beth Thomas says

    I recently upgraded my phone to a Motorol Moto G and it does not notify me when I get a voice mail or a missed call. I had 2 of your cheaper phones and both of those did notify me. I did call but they could not help me. Do I need to get an app to do this? If so which one? Any help would be appreciated. I am not like a lot of people who carry a cell around all the time and when I do pick it up or turn it on, I would like to see if anyone called..

    reply to Beth

    • Ashley at Consumer Cellular says

      I agree, Beth, that sounds quite frustrating! I took a look at your account, and I see that our Support Team has been assisting you with this via email. If we can help you with anything else or answer any other questions, we’re happy to do so at 888-345-5509. Thank you for reaching out to us, and we hope you have a wonderful day!

      reply to Ashley

  14. John zamzow says

    Out of US. Can’t call now as requested.

    reply to John

  15. James Vann says

    Thank you for the Automatic Upgrade. Such a thing is unheard of in my experience . . . Free!! And I am an old, old man.

    reply to James

  16. Debbie Trunzo says

    The upgrade is nice but how can I get the correct APP for CC on my smartphone? I’m unable to keep Auto Login & the data is still back to June 3rd. Also would like to know why I can only reply to single text. If I receive a text with other people included I can not reply to anyone and get a “red triangle with !”.

    reply to Debbie

    • Ashley at Consumer Cellular says

      Great timing, Debbie. We just added a new blog here detailing how you can get the latest My Consumer Cellular app for your phone. As for the issues you’re experiencing with text messaging, we’re happy to troubleshoot that for you. If possible, please call us from another phone at 888-345-5509. We may need to send you some updates or adjust settings so that your text messaging feature will work correctly. Thank you for commenting, and we look forward to speaking with you!

      reply to Ashley

  17. Larry Hayman says

    Do you offer a senior citizen discount and if so am I getting it on my account?

    reply to Larry

    • Ashley at Consumer Cellular says

      That’s a great question, Larry. We do offer a 5% monthly discount to AARP members, such as yourself. I was able to take a look at your account, and I see that you are indeed saving that 5% each month. This is just another way for us to show our customers how much we appreciate them! If we can assist you with anything else today, we’re happy to help you at 888-345-5509. Thank you for posting, and we hope you have a wonderful day!

      reply to Ashley

  18. Kacy says

    I upped my plan for a time when I was without wireless access, but now no longer need that many data minutes. If I downgrade, will I get a refund, or will the downgrade not begin until the next payment period?

    reply to Kacy

    • Ashley at Consumer Cellular says

      That’s a great question, Kacy. You can adjust your plan up until the last day of the billing cycle. If you are still within that time period, you can absolutely change your plan back to the lower option. If the last date of your billing cycle has passed, you will be billed for the higher plan. You can always change your plan to suit your needs, even if they change within the same month. We’re happy to discuss this with you over the phone at 888-345-5509 if you like. Thank you for taking the time to ask your question today, and we hope you have a great day!

      reply to Ashley

      • Kacy says

        Thanks, Askley, but you didn’t really answer my question. I know I can change my plan at any time. What I’m asking about is a refund of the balance of the price of the higher plan if I choose a smaller plan. And if there is no refund, then does the higher plan, for which I have already paid, continue until the end of the paid period.

        reply to Kacy

        • Ashley at Consumer Cellular says

          I apologize, Kacy. Once you have been upgraded to the next highest plan, that plan will continue until the end of the billing cycle. For example, if you usually use the 1.5GB plan, but are upgraded to the 3GB plan, that extra 1.5GB is yours to use until the end of the billing cycle. We do not have a refund option available with our new plan structure, but once you start the next billing cycle, you’re welcome to adjust your plan as needed back to the lower plan if that works best for you. We’re happy to answer any other questions about our new plans at 888-345-5509 if you like. Thank you for reaching out regarding the clarification, and we hope you have a nice day!

          reply to Ashley

  19. Bill Feldman says

    I recently had a very bad experience with customer service. I had to travel to Canada for a family emergency. There was No Service when I arrived. I was informed that because I was not a customer for a year, I would be denied my request for temporary Roaming coverage in Canada even though I offered to pay required charges. My emergency was my 91 year old Mother-in-Law who is in poor health fell and broke her hip and required surgery. I needed to stay in contact with the hospital, other family members and use navigation to get around an unfamiliar country.

    reply to Bill

    • Ashley at Consumer Cellular says

      We certainly apologize for any confusion, Bill. Our service is designed to work within the United States only. In some cases, we do have the ability to adjust settings so that your phone will connect with Canadian towers, but we need advance notice for this to be enabled. We’re happy to discuss this situation with you at 888-345-5509, and talk about your options should you need this feature again. We are very sorry that this happened during a stressful time for you and your family, and we appreciate you taking the time to post.

      reply to Ashley

  20. Mack says

    What we really need is to unbundle the text and data plans and let us pay for what we need separately. For example I don’t text much, but when I choose a higher connect plan I am paying for lots of texts I don’t need in order to get the data I do need. As an alternative you could increase the data on the mid-range data plans. Currently I am trying to find a “data only” plan somewhere to use with my dual sim phone so I can use one sim for data only and the other for talk.

    reply to Mack

    • Ashley at Consumer Cellular says

      Thank you for taking the time to post today. We appreciate your feedback regarding our plans, and I’ve passed your suggestion of a data-only plan on to our management team. Our plans are designed to work well for our customers and to give them the freedom to adjust if their needs change from month to month. Thank you again for sharing your thoughts with us, and we hope you have a great day!

      reply to Ashley

  21. Dick says

    I cannot find on the web site the answer to: what is the overage charge if I exceed usage of my 4 GB web data plan?

    reply to Dick

    • Ashley at Consumer Cellular says

      Thank you for asking, Dick. With our new plans, we no longer have overage fees. Now when you exceed the 4GB data plan, you will be upgraded to an additional GB of data for $10. This data will be at a slightly slower speed, but you will still be able to go online and perform other tasks that require a data connection. If we can answer any other questions you may have, we’re happy to do so at 888-345-5509. We appreciate you taking the time to post!

      reply to Ashley

  22. Freda says

    Thanks for upgrading me to 1000 minutes of talk at no extra charge. In reality, I never came near to the 750 minutes of talk. I also have unlimited texts, but I don’t text that much. What I would really appreciate is a free upgrade on data. 500 minutes of talk and 200 texts would be more than adequate.

    reply to Freda

    • Ashley at Consumer Cellular says

      We appreciate your feedback, Freda. Our goal is to provide a variety of plans that meet your needs, so suggestions like yours are always helpful. It’s great to hear from our customers about the types of plans that support their type of usage. I’ve passed your thoughts on to our management team, so thank you for taking the time to post. We hope you have a wonderful day!

      reply to Ashley

  23. Nancy says

    My husband and I really need a 500 minute plan, and lower data plan please.

    reply to Nancy

    • Ashley at Consumer Cellular says

      Thank you for the suggestion, Nancy. I’m happy to pass that on to our management team for their consideration. In the meantime, just remember that you can change your plan up until the last day of the billing cycle.If you’ve used less data or minutes than you thought, you might be able to use one of our smaller plans and save money. We can help you do just that over the phone at 888-345-5509 if you like. We really appreciate your feedback, and we hope you and your husband have a great day!

      reply to Ashley

  24. Gilberto Gomez says

    I’ve asked about the possibility of having ID names of callers; we have missed important calls since our memories are not as sharp as we used to have. I would gladly pay an additional amount for the service

    reply to Gilberto

    • Ashley at Consumer Cellular says

      Thank you for asking, Gilberto. In general, any phone numbers saved to your phones as contacts should appear with the caller’s name. Otherwise, your phone will display the phone number only of those who are calling. Though we don’t currently have an additional Caller ID service, I was happy to forward your suggestion on to our management team. We appreciate you taking the time to post today, and we hope you have a wonderful day!

      reply to Ashley

  25. Christy Stock says

    I am thinking of switching to CC from TracFone next month. My only hesitation is not being able to use in Canada. I travel there a lot to see family. I know I can use a WiFi service but that doesn’t help while traveling in the car. Please consider adding Canada as a lot of people in the US have family in Canada. I am still trying to decide about signing up up with CC. T-Mobile offers unlimited to and from Canada and Mexico for $5.00 a month. A lot of people would be willing to pay that. Thanks.

    reply to Christy

    • Ashley at Consumer Cellular says

      We appreciate you taking the time to post, and we’re so glad that you’re considering our service. I’ve passed your comments regarding calling within Canada to our management team for review, and we do appreciate the suggestion! If you like, our customer service team can talk with you about options available to you when you’re in Canada, depending on your device. We’re always ready to help at 888-345-5509. Thank you again for reaching out to us, and we hope to speak with you soon!

      reply to Ashley

      • JoAnn Duque says

        I read all the comments and would like to add my desire to the others who don’t appreciate the huge number of texts allowed along with limited data. Couldn’t you add a plan with few texts and more data. It would suit my needs better.

        reply to JoAnn

        • Ashley at Consumer Cellular says

          Thank you for posting, JoAnn. We do appreciate your feedback, and it really helps us in creating better plans for our customers. I’ve passed your thoughts on to our management team, so thank you for taking the time to do this. While we don’t have any new plans to announce right now, we will be sure to post them here in the future if we make any changes. Thank you again for posting, and we hope you have a great day!

          reply to Ashley

          • Vanessa says

            Hello Ashley, I agree with Joann and would like to offer a suggestion for a data plan between the 2K and 5K text with 200 or 500MB of data: Would the decision makers consider 1.5K texts per month with 350MB of data as a platform between the current plans? Try thou I do, I just can’t clear the ceiling on sending more than 300 texts per month! And given my data usage, I hover around 325-400MB of data to stay within my current upgrade. What’s cookin’ at Corporate?

          • Ashley at Consumer Cellular says

            That’s a great suggestion, Vanessa! I’ve passed it on to our management team for consideration. We always do our best to take our customers’ feedback into consideration when crafting our plans, as we want our plans to be a good fit for everyone. Whether you’re a power user or not, we try to offer something for everyone. We appreciate you taking the time to post, and we hope you have a great day!

  26. wm a smith says

    I don’t appreciate that you upgraded my plan and are charging me another $10 a month without my permission, I will go elsewhere

    reply to wm

    • Dominic at Consumer Cellular says

      Thanks for the post, Mr. Smith. We’ve eliminated overage charges here at Consumer Cellular. Now, if you go over your plans’ limits, instead of getting an expensive bill with big overage charges, we’ll simply upgrade your plan to allow you to save money. I was able to locate your account and noticed that one of our customer service representatives sent you an email to discuss the details of your account, and to go over your options. Please feel free to respond to that email or give us a ring at 888-345-5509, if you’d like to discuss any of this in further detail. Thank you!

      reply to Dominic

  27. Edward says

    Where do I opt out of this automatic upgrade? I have a better solution — turn off data on my phone, until the new month starts. — Or maybe its time to find a new provider with a website that allows me to control my account.

    reply to Edward

    • Ashley at Consumer Cellular says

      We do apologize for any frustration, Edward. Our customer service team is happy to discuss your options with you at 888-345-5509. We’re sure that we can find a plan or option that will work well for your needs. Thanks for posting today!

      reply to Ashley

  28. Windy Belote says

    When will I be able to purchase a new iPhone 7 plus from Consumer Cellular or should I purchase direct from Apple?

    reply to Windy

    • Ashley at Consumer Cellular says

      Thank you for asking, Windy. We will have iPhone 7 and iPhone 7 Plus available on Friday, 9/23 though in small quantities. As with most other providers, we will only have a small number of devices on hand to start. We’re happy to help you order one on Friday if you call us at 888-345-5509, or you can order online as well. We appreciate you taking the time to reach out to us!

      reply to Ashley

  29. KB says

    I certainly appreciate your relatively new plan auto upgrade feature. This is the progressive service the USA needs! Over the past 3 years I’ve lived in 3 different countries (Thailand, France, and USA) and have traveled extensively within Asia, Europe, and USA for work. On average, US consumers pay more for comparable cellular/data, internet, and TV service than ANY of the countries I’ve lived in, or worked in extensively. This is primarily why I have gone with your no contracts and relatively flexible plan service. I refuse to buy into overpriced plans from large companies that are obviously gouging customers.

    Now, to help push CC’s service further for the better of the consumer, why not provide a plan “auto DOWNGRADE” service feature. I apologize if this is already in effect, but I haven’t noticed yet if this has been the case for me. In this case, if one month I use minutes, or data/text in a higher plan tier, then the next month I consume at a lower tier, the plan would automatically be downgraded without me having to constantly monitor my usage and manually adjust my plan. In other words, exactly what you do for auto upgrade, but in reverse! This only seems logical to me.

    reply to KB

    • Ashley at Consumer Cellular says

      Thank you for sharing your unique perspective, KB. We’re glad to hear that our plans are a great fit for your needs, and that you’ve found the automatic upgrade feature to be helpful! At this time, we don’t have an automatic downgrade feature in place. I’m happy to pass your request for one on to our management team. We always appreciate feedback from our customers, as it helps us develop plans and features that benefit our customers. We appreciate you taking the time to post, and we hope to serve you for years to come!

      reply to Ashley

  30. Bobby Stinebaugh says

    If I exceed my usage plan of 250 minutes per month and am auto upgraded for that month and the following month I use only 100 minutes, am I auto downgraded or do I have to manually down grade to get the lower price?

    reply to Bobby

    • Ashley at Consumer Cellular says

      Great question, Bobby! If you are currently on the unlimited plan, but find that you’re using less than 250 minutes, you will need to change your plan. You will not automatically be switched to the smaller plan. If we can assist you with that change or answer any other questions you may have, please don’t hesitate to call us at 888-345-5509. Thank you for posting, and we hope you have a wonderful day!

      reply to Ashley

  31. Charles E Giles says

    My phone needs to be updated . Can’t find any what can I do

    reply to Charles

  32. Caleb Holsey says

    How do I upgrade my iPhone from a 7 plus to a XR

    reply to Caleb

    • Nicole at Consumer Cellular says

      Hi Caleb, if you have existing service with us then you can upgrade your phone by logging into your account here, or by calling us at 888-345-5509. If you want to place the order through your account online, once logged in you will just need to click the “Replace/Upgrade” located just below your phone number. If you don’t have our service yet, then you can start an order for an Apple iPhone XR here, or give us a call.

      reply to Nicole

  33. Jeannette carrasco says

    Looking for a. New. Cell phone with more GB.. 64GB /128. GB
    With. More capacity at a affordable price.

    reply to Jeannette

    • Hi Jeanette, thanks for your interest! The cost of the phone is going to depend on the memory size, in most cases, the larger the memory space, the more costly they can become. You can view our phone options and their memory space options by going to our website here. If you have any questions, just let us know.

      reply to Jacob

  34. Karen Eichelberger says

    Why can’t I attach photos saved to my phone now that I just installed the most recent upgrade pushed to my phone? My saved photos on my phone appear to be inaccessible.

    reply to Karen

    • Nicole at Consumer Cellular says

      Thank you for taking the time to post, Karen. I see that one of our customer service agents was able to help you get this resolved. If you need help with anything else, feel free to call us at 888-345-5509 or chat here.

      reply to Nicole

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