For the 11th consecutive time, Consumer Cellular has been ranked highest in customer service among all wireless providers. In the latest study by J.D. Power, Consumer Cellular earned a Customer Care index score of 863 out of a possible 1,000 points—the highest score earned by any carrier in any category in the survey!
“We are thrilled that once again, our customers have ranked us number one,” said Ed Evans, CEO of Consumer Cellular. “Service is at the forefront of everything we do at Consumer Cellular, and it means a great deal to see our efforts recognized. This award belongs to our employees, each of whom share in our company’s commitment to providing exceptional service.”
J.D. Power’s 2021 U.S. Wireless Customer Care Non-Contract Performance Study—Volume 2 was conducted from January through June, 2021. The studies results are based on responses shared by 13,599 wireless customers nationwide, reflecting the experiences of current customers who contacted their carrier’s customer care department within the past three months.
Best known for its automotive awards, J.D. Power studies provide quality benchmarks for multiple industries, including technology, utilities, financial services, and healthcare. They are based on independent, unbiased feedback from verified users of a company’s products and services, offering data driven insights that identify both what a company does well, and which areas of the customer experience require improvement.
“Every day, we hear from our customers about the quality of service provided by our employees, who go above and beyond to ensure everyone has a good experience with Consumer Cellular,” Evans noted. “After a year with so much uncertainty, we feel great knowing that more than four million customers have entrusted us with one of their primary forms of communication.” Consumer Cellular’s score of 863 among Value Mobile Virtual Network Operators (MVNOs) was 66 points higher than the nearest competitor in the category, and 50 points higher than the average for that segment. It. Overall, it was 44 points higher than the next highest wireless provider in any category included in the JD Power study.