A new cellphone is an important investment. For most of us, it will serve as our primary communications tool, and even as an entertainment provider, for at least a few years. That means that, like any other investment, it’s important to protect it.

Adding a protection plan for your device is a great way to ensure peace of mind. Just like having insurance on your home or your car, you’re protected against the unexpected: drops, spills, or other accidents that could otherwise leave you with a broken phone and a big repair (or replacement) bill.

Depending on the type of device, Consumer Cellular offers two types of plans. For those who use a flip phone, Android smartphone, or GrandPad tablet, coverage can be added at any time within 30 days of purchase through My Account online or by calling (888) 345-5509. A SquareTrade protection plan starts as low as $2 a month, and covers all manufacturing or mechanical failures that occur after the manufacturer’s warranty has expired.

It’s important to note that a SquareTrade plan only covers accidental damage and malfunctions, not loss or theft. You’re covered for cracked screens, liquid damage, and accidents. All claims include a deductible that ranges from $25 – $99 depending on the price of your phone. Plans include one claim per year. If you need to make a second claim within a 12-month period, it will be allowed, but your plan will end after the second claim. Once your claim is approved, you will be offered a fast, convenient solution that gets you back up and running quickly, including same-day repairs (in most areas), mail-in repair, or having your phone replaced.

iPhone users have 60 days after purchase to add coverage under AppleCare Plus. Every iPhone comes with a standard one-year warranty from Apple and 90 days of tech support. Adding AppleCare Plus extends the warranty for hardware and covers accidental damage for up to two years.

The cost of AppleCare Plus protection varies by device. For the fee, Apple covers up to two incidents of damage, such as a cracked screen, and adds another year of protection for mechanical failures. The plans don’t cover loss or theft. You’ll have to pay a $29 deductible to fix screen damage and $99 for other types of damage, plus tax. Repairs can be done at an Apple store, at an authorized dealer, or by mail.

Don’t let an accident spoil your enjoyment of your new phone! Add a protection plan instead. You can add a protection plan to your new device when checking out on our website, or by calling Customer Service at (888) 345-5509.


  1. Lyndelle E Dennis says

    Would like the $2.00 extra a month for phone protection on my new phone

    reply to Lyndelle

    • Nicole at Consumer Cellular says

      Hi Lyndelle, if you purchased your phone within the last 30 days, then you can have the protection plan added by calling our customer service team at 888-345-5509.

      reply to Nicole

  2. Marion Hampshire says

    I had expected to pay on my account today but my account shows $18.13 in brackets and that my account is paid in full. Does this mean that the $18.13 is going to be used to pay the $ 14.25 that I owe for this month?

    reply to Marion

    • Nicole at Consumer Cellular says

      Hi Marion, if you have an account balance in brackets, like “($18.13)”, that means you have a credit of that amount on your account. That credit would go towards your next bill.

      reply to Nicole

  3. juan gonzalez says

    Have CC a station at Miami-Dade South west.
    My wife got the small one at Sears,do you continue having service at the same place ?
    If not what other places can be seen,around Zip code 33177,or WestKendall.
    Thank You

    reply to juan

    • Nicole at Consumer Cellular says

      Hi Juan, thank you for posting. The nearest retail partner we have to 33177 is a Target store at the following address: 20500 SW 112th Ave Miami, FL 33189. You can also find all of our retail partners here.

      reply to Nicole

  4. Patricia J Swentik says

    My battery for my J3 phone is bad now. Where do I get a replacement?

    reply to Patricia

    • Hi Patricia, thanks for your post. Since the manufacturer does not supply us with replacement batteries, we’re not able to sell them to our customers. We would be happy to troubleshoot the issue with you though if you’d like to give us a call at 888-548-6490 or chat with us here for further assistance. Otherwise, you can see if there is one available via a third party seller. Please be advised though that purchasing a new battery does void out the one-year warranty we offer for our phones.

      reply to Jacob

      • Bob L. says

        Since I have a possibly related problem, I would like to reply with a comment, too, please. Does the J3 Phone warranty include the battery. You point out to the customer that the phone has a one year warranty. A battery should last beyond one year, should it not? If so, and your customer records would indicate whether or not the phone is within that one year period, it would seem normal to 1) replace the whole phone or 2) have the manufacturer drop-ship a battery directly. If I remember correctly, the J3 has a removable, replaceable battery. I have been having some intermittent problems with my less-than-one-year old CC phone, and am about to contact CC about it, but have not isolated the problem yet.

        reply to Bob

        • Nicole at Consumer Cellular says

          Hi Bob, all of our factory-new phones come with a 1-year manufacturer’s warranty. This allows the phone to be replaced if a defect is found and the phone is still in like-new condition. We do not receive replacement batteries from the manufacturer, so in the event that there is an issue with the battery, the whole device would be replaced instead.

          Before any device can be replaced as part of the manufacturer’s warranty, all related troubleshooting needs to be completed with an agent. This is why we ask that anyone experiencing issues with their phone contact our customer service team to troubleshoot the issue.

          reply to Nicole

  5. Vickie says

    My husband dropped his phone today and cracked screen won’t even come on. Can I get it fixed or replaced?

    reply to Vickie

    • Hi Vickie, thanks for your post, but I’m sorry to hear about your husband’s phone! I see that you were able to speak with our agent yesterday and went over the options for the phone. Since there isn’t an active protection plan, you can take it to a third party option to see about repairing the screen, otherwise, a new phone can be purchased to replace it. If you have any questions just let us know!

      reply to Jacob

  6. Eric Wendling says

    H0w do we make a claim under Square Trade? (cracked screen)

    reply to Eric

  7. Lucas Thomison says

    Not happy with the amount of time it took to actually (3 days) to ship,
    phone. Order set at USPS portland or. from Monday till Saturday before finding out, pk may be in transit?
    It would be nice to deal with a company that has the ability to actually deliver when they say they will.
    What happened to integrity?

    reply to Lucas

    • Nicole at Consumer Cellular says

      Hi Lucas, while sometimes there can be a shipping delay, our records show that your order was delivered within 3-5 business days from the order date, which is normal with our standard shipping.

      reply to Nicole

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