Do you receive annoying calls from telemarketers or persistent calls from unfamiliar numbers that never leave a message?
We have two free, easy ways to prevent unwanted calls on your phone:
1. Download a call-blocking app like Mr. Number
This app can provide additional information on unrecognized numbers (like the caller’s city and state), and gives you the choice of hanging up on blocked callers or sending them directly to voicemail.
2. Add your phone number to the National Do Not Call Registry
Go to www.donotcall.gov and register your cellphone phone number. Once registered, telemarketers covered by the National Do Not Call Registry have up to 31 days to stop calling you or face penalty from the Federal Trade Commission.
I have done that and still get the calls
I’m in the same boat as everybody else here. The DNC List is a complete joke! I have found that the You Mail App’s Blacklist feature works like a charm They get the greeting that the numbe is no longer in service and think its out of order. They then remove you from their list. Used in combo with these other apps – the aforementioned mr number, true caller, hiya, and pikup
Thank you for the suggestion, Tina! We appreciate you taking the time time to share with us.
Thank you Ashley for trying to help us. I have REGISTERED all of my phone numbers with the DNC list. I still get the calls. Most of these calls are scammers. I have verfied there phone numbers and put them on that list, but what is working the best, when they call, I know who they are. One of their names is Credit Card Services, which is a bogus namae to start with and I don’t havve any credit cards. When they answer, I give them my name and blow real hard with a whistler. They don’t call back for a long time. I have given them MANY warnings that I was going to do this and they didn’t listen. I know they are scammers. If you call them back at the number that is listed in your phone Id, you get that number has been disconnected or is no longer in service. This has happened probably 100 or more times this year. I just got sick of them calling and had to do something. When they 1st started calling, you could call them back. I told them to remove my name, that I did not have any credit cards. They would hang up on me as soon as I told them to remove my name. Same thing, when I told them that I didn’t have any credit cards.
I HAVE PUT ALL OF THEIR PHONE NUMBERS ON ANY REPORT THAT I CAN FIND, SO EVERYONE KNOWS THESE PEOPLE ARE SCAMMERS. THIS SEEMS TO BE THE ONLY THING THAT HAS WORKED FOR ME, GIVING THEM AN EARACHE. I HATED TO DO SOMETHING LIKE THAT, BUT THEY WOULDN’T LISTEN. SO THAT IS WHAT THEY GET FOR WORKING FOR SCAMMERS. EARACHES. I HOPE THAT EVERYONE THAT READS MY POST, DOES THE SAME THING.
Thank you for sharing your experience, Patty. We understand that these calls can be very frustrating, and recommend trying a call blocking app if you’re using a smartphone. We appreciate you taking the time to comment, and we hope you have a wonderful day!
Patty, welcome to 2019. The DNC is and has been useless for quite some time- possibly decades. Your technique of yelling into the phone …..may work to vent. Understand that most (98%) are now robots. They don’t have a pulse or BP that goes up when u yell. Nor will they not solve your problem
You Mail does not work with Consumer Cellular. Consumer Cellular is no in its list of carriers when you sign up.
Hi John, since we resell service off of two major networks it’s not uncommon that we wouldn’t be listed as a carrier. With your service, you can try selecting “T-Mobile” and see if that works when signing up with them.
I agree. DNC is ineffective. (If it is working, hate to think of all the additional calls I’d be getting.) Hoping these apps do the trick.
I don’t have data on my phone. I have a flip phone. How can I block call on that?
Thank you for posting, Debbie. With the flip phone that you have, call blocking isn’t available on the device. You can give us a call at 888-345-5509 and we would be happy to review your options.
I have the same problem. I just got a call that was scammer, don’t even tell me which car they are calling about. I am on the do not call list. Told them many times to remove my number fro, the call list. Doesn’t do any good.
Hi Patty, the Do Not Call Registry is used to stop sales calls from real companies, as it is a list that tells telemarketers what numbers not to call. Unfortunately, the Do Not Call Registry cannot stop scammers, as they ignore the registry. The best way to stop these calls is to ignore them when they come in. If you continue to answer calls from scammers, it lets them know that someone is at that number and continued attempts to reach you may be made, which can be quite an annoyance.
I did the do not call registry, useless, and now getting unwanted texts.
That definitely sounds frustrating, Rach. We’d be happy to look into this and see if there is an option with your phone to block these messages or see if we need to send it up to the carrier to let them know what’s going on. For assistance with this, please give us a call at 888-548-6490 or you can also chat with one of our live agents here.
It looks like scammers have switched from “No Caller ID” to using 800, 855 or other toll-free number prefixes for spoofing. Those are easy to ignore, because businesses that legimately use them most likely do not call YOU — that number is for you to call them. I get a couple every day around 3 pm, which I don’t answer. Like many of you, I have found the Do Not Call registry useless.
Mu number was registered in 2/2013 (just verified) and I still get calls every day.
i’ve been using Mr Number for months and it works perfectly. Hangs up on blocked numbers.
Some smartphones have call blocking built into their system. I have a Samsung Relay 4 and use it’s blocking, which works very well.
Registering on Do Not Call list is not enough–FILE COMPLAINTS on the website when you get these calls!
I have used Mr. Number, and got calls I didn’t want, tried No Spam and it worked for 1 day, but it also worked with texts. Now I need one that stays and works. And I am registered with the No Call Registry.
Thank you for any and all suggestions.
i have flip phone and can’t get call blocking app I don’t believe. Both mine & my wife have added to Do Not Call list but these people just change and call from different numbers. Nothing does any good.
Do Not Call no longer works, telemarketers ignore it. Blocking is only a short term fix because they spoof their numbers and they change them after you block. The LG Escape allows you to block numbers and I use that for the persistent wrong number callers.
Registering with ‘Do Not Call’ is useless. I get more calls than ever now because of these so-called Robo Computer calls. They’re illegal but the Federal Gov’t is more interested in the names of sports teams than doing something productive for the taxpayers.
You are 100% correct. I’d like to see a Presidential candidate pledge to have the FCC enforce the law. And add jail terms for repeat offenders.
Jail terms might work for scammers in the US. But many scammers are from out of the US and high Jack US phone numbers. Then people that they call think the caller is in the US. The Do Not Call List does not work if the scammers are from other countries as well.
Do not call lists only work for some things, Call block programs only allow certain numbers to block before memberships. The problem is what they call operating partners. You have a credit card and if you not opt out of everyone of their partners you are open to free reign on telemarketers. When you give your number out once, the cycle begins. I give a false first name such Maribelle, When they call looking for Maribelle, I conveniently tell them that I am bed bound in a nursing facility and to remove me. They stop calling. 🙂
These tips don’t work for unscrupulous spammers.
Any time I get a spam call on my cell, I save the number to either the block list or (since it fills up at 10 names) as Telemarketer 1, etc.
I still get the calls, but at least I don’t answer them and get charged minutes.
I have had my numbers listed on Do Not Call for 15 years. The calls have never stopped!
I am hoping Consumer Cellular will support NOMOROBO. It works on my landline and is supported by most wireless carriers. You still get one ring on robo calls. Other annoyance calls are not blocked. Not perfect but an improvement.
I’m with Donna. I have nomorobo on my land line (voip) and it blocks about 90 percent of those annoying calls. one ring and they are gone.
We just ignore telephone numbers we don’t know, however, I wished there was a way to block them from voice mail and not use my minutes for unwanted messages.
I’ve been getting Robo Calls from the 334015xxxx number 10 times today. It is TIME that Consumer Cellular steps up blocking capabilities or I’ll leave their service. Bought a Blocking Module for the Land Line that you can store 1000 numbers. Hit the Stop Button and Boom, they’re gone. Some Carrier is going to begin to have this service, and everyone will run to them. ‘Do Not Call List’ is a waste of time. Step Up Consumer Cellular, or you’re going to lose subscribers left and right when another service offers serious blocking capabilities. Will happen… matter of when and how far you’re behind the 8-Ball.
I second your excellent idea Davide. I hope consumer cellular folks read the blog. I’d pay a premium for call blocking service. Just go online to one’s account and select/enter numbers to be blocked. How hard can that be to implement? It may be worth buying a smartphone just for phone- based apps that can block calls.
Consumer Cellular, the FCC says you may implement call blocking, so please step up. I’m one of those who will flee to the first provider who gives me call blocking, and if you’re doing it you should be able to populate the call blocking from a master list of scammers. Block by default and allow anyone who wants them to opt out of blocking!
I second your idea as well. My wife’s Sprint account lets her block those irritating calls.
Thank you for the post, Ron. Your Moto G EXT has the ability to send unwanted calls straight to voicemail, so you won’t be bothered. Just save the number as a contact, then select the menu in the top right corner. Then just check the option for “all calls to Voicemail”. We’re happy to walk you through this if you like at 888-345-5509 at your convenience. We appreciate you taking the time to post, and we hope you have a great day!
I don’t want calls going to my voice mail. Voicemail cost me minutes. I don’t want the calls period. I also don’t want SPAM txt. I realize phone companies make money off telemarketers but the first company that offers me true blocking & control over calls will get my business ASAP
We certainly understand your frustration, Eric. Please know that we don’t share our customer information with 3rd parties, including telemarketers. While some phones have the ability to block calls completely, many of our customers find that a call blocking app works best for them. You can find a variety available at the Google Play store, all having different features. If you find one that works particularly well for you, please feel free to share it here on our blog. If we can discuss this issue with you or answer any other questions you may have, please don’t hesitate to call us at 888-345-5509. Thank you for posting today!
How about an app that blocks all calls that do not originate from someone in your Contact list?
Thanks for asking, Robert! There are many apps available that do just that, and most of them are free. We reviewed one option in our Apps of the Month blog here, but you may want to try a few different apps to see which you like best. If you find one that is particularly good, be sure to let us know! We appreciate you taking the time to post, and we hope you have a great day!
Govt no call worthless calls come in 5 to 10 a day cant block number as they change them every call
I even get calls with caller listing my name and number as the caller
I’m sorry to hear that you’re getting so many unwanted cals, Richard! If you’re receiving calls from your own number, then we recommend reporting those calls to the FCC here. You may also have some call blocking options available depending on your phone. If you haven’t already, you can give us a call at 888-345-5509 or chat with us here and we’ll be happy to help.
Do not call list does not work (like most things run by the Federal Govt). They get around it by spoofing phone numbers. I do not know of any pre-paid services that let you block numbers. I have checked Virgin, Boost, and CC.
Repeating what everyone else has said, “Do Not Call” doesn’t work. Telemarketers just ignore it and when you start to tell them to remove the number they hang up before you finish because they’ve got all they need, a working number. We need laws with teeth and phone companies to step up and provide call blocking services for more than ten numbers.
Best Answer: You have to press *60. It will only work if you subscribe to that service, but most people have a total package on their line.
So yea hit *60 and press # dial the number you want to block and hit # again.
I also use *60 to block calls. I have a lot of calls blocked. Do you know how to empty your blocked call volume when it’s full?
Thank you for asking, Jack. It depends on the model of phone, so if you need assistance with that feature, you might try your phone’s manual first. Otherwise, we’re happy to help you at 888-345-5509. Thank you for posting!
We’re on the Do Not Call list and have been for months. One telemarketer is calling us up to 4x a day. Mr Number blocks the call immediately, but Consumer Cellular still charges us 1 minute per call! At the rate the jerk(s) are calling, we’re getting charged up to 120 minutes per month against our plan. This should NOT be. We should be charged for a call that we do not answer! Very VERY unhappy about this! It’s enough of a difference in our usage that it bumps us up to the next higher plan level at OUR cost for calls we do not want!
We’re sorry you are having a negative experience with our service, Jack. That certainly sounds frustrating! Can you give us a call at 888-345-5509? We would like to discuss some options with you to remedy that situation. Thank you!
Ashley, my wife is getting calls–trying to block them–help me out
We’re sorry to hear that, Larry. I took a look at your account, and I see that Zina, our customer service Lead, was able to respond to your email. Another option for numbers that repeatedly call is to save them to your contacts with “Do Not Answer” as the name. That way when they call, you’ll know not to pick up. If we can assist you with anything else at this time, please don’t hesitate to call us at 888-345-5509. Thank you for commenting, and we hope you have a wonderful day!
I have the same problems as everyone else. I have a flip phone due to a pacemaker and do not work with the apps. The newest scheme if you do not answer is they fill up your voice mail. Try to empty your voice mail and you still the message.
One trick that “seems to help” with a flip phone is(( set answer mode to open lid)). When they call just open and close the lid and DO NOT SAY ANYTHING.
Still get the calls but a lot less.
Hope this helps someone out there.
It would be nice if Consumer Cellular provided an app for this so there is no danger of seeking a membership (we’re already members) or adware. Mr Number and others are adware, and either provide a limited number of blocks until you must “join” (pay) to continue OR they pelt you with adds.
Thank you for the feedback, Patrick. We’re always looking for new ways to serve our customers, and we appreciate hearing from you what services would make your life a bit easier. I’ve passed this on to our development team, and we will continue to look for new apps similar to this to recommend. Thanks again for reaching out!
I have the CC plan for a couple of months, never made or answered a call or given my ph.# to anyone! My phone gets many missed calls every day, so I am getting very annoyed with this type of activity and like all the people above need some kind of App. to stop this from occurring!
With all the new technology available.it should not be hard to enable it into the service by CC.
When this happened to me on a different carrier, they let me go online and block the repeated calls. That worked. CC needs something similar.
Thank you for commenting, Kelly. We don’t have the ability to block unwanted calls, but our smartphone users can add them to a reject list, or can forward them to voicemail only. When you receive an unwanted call, save that caller as a contact. Then, select “send to voicemail” for Android customers, or “block this caller” for our iPhone customers. That way, your phone won’t ring when these callers attempt to reach you. We appreciate you taking the time to share your feedback, and we hope you have a wonderful day!
Dear Ashley — I just read a couple dozen complaints about CC’s lack of call blocking before I reached your reply. You should post that under an appropriate header on the CC website. Right now the only advice CC provides (that I found) is a) download Mr. Number, or b) register at donotcall.gov. The second doesn’t work. The first puts ads on your phone. Thx for your helpful advice!
Thank you for the feedback, Neal. This option only works for some of the more recent Android devices, and the first two options are the best defense against unwanted calls, which is why we recommend them most. We know this is a frustrating experience for many customers, and thank you for your feedback!
There is a need for this service. I have a flip phone and can not get apps. Can not afford those types of phones or features on a fixed income. But there are numbers that I know, who I wish would stop calling. If I could block the number from calling in that would be a blessing.
I have downloaded two different apps to block annoying calls, but callers are still able to leave annoying voicemails, very aggravating and I am not willing to change my number.
I’m really disappointed that Consumer Cellular doesn’t offer a way for customers to blacklist numbers on their account. Some cellular services do, so we know it’s possible. The point, as several people have already made, is that more and more robocallers are leaving voicemails, and it’s a nuisance to have to dial into voicemail to clear them out. A blacklist would prevent unwanted calls from ever reaching my number.
I realize that a blacklist might be a tall order for such an affordable cellular service. A Consumer Cellular app for call blocking would be an acceptable (if inferior) alternative. Certainly it would be better than relying on a third-party app.
Thank you for your comment and your feedback, Julie. We certainly appreciate the nuisance of unwanted calls and the frustration that accompanies them. Your Moto E LTE does have a “reject list” setting that you can use. When you receive a phone call from an unwanted number, select the phone number in your “recent calls” list. Then select the menu at the top right corner and select “Add to Auto reject list”. These calls will go straight to your voicemail system instead of showing as an incoming call. Thank you again for your feedback, and for reaching out to us today!
I have this model, but I can’t get these instructions to work on it. I don’t get a “reject list”.
These robo calls are a very big problem for your target customers — seniors. It’s no secret that we are targets for criminals; it happens every day. If you want to keep seniors as your customer base, then you need to come up with a solution soon.
We agree that it is a very frustrating problem, Cheryl. I was able to take a look at your account, and I see that you are using our Moto E LTE. There is a “Auto reject” option for this phone. When someone calls you and you would like to avoid them in the future, select their phone number from the call log. Select the menu option at the top right corner of your screen, then select the “Add to Auto reject list” option. There are a variety of apps available to help you manage unwanted calls. We do our best to provide our customers with as many options as possible to have a great experience on our service, and we appreciate your feedback. Thank you for posting, and we hope you have a wonderful day!
Ashley, Cheryl and I have both looked at our phones and we don’t have this feature as you have described it. This feature existed in KitKat and/or first generation Moto E, but it is not in Lollipop and/or second generation Moto E. I promise it’s not. I have looked… and looked… and looked. The best we can do is add the unwanted number as a contact (which then gets synced to our Google account, which is REALLY undesirable), and then send all their calls to voicemail, which we then have to dial into just to delete their robo-messages.
Thank you for posting, Julie. It is still an option in Lollipop, but you do need to open the call fully to get the menu. We’re happy to walk you through it if you like! Just call us at 888-345-5509, and we’ll be happy to assist you. Thanks!
Thanks for your reply, Ashley. I called the number on Friday. The very patient CSR walked me through every step required to see this menu item. She had no trouble finding it, but I definitely don’t have it. (I tried with multiple numbers in the call log, just to make sure there wasn’t some special problem with the first number!)
She suggested that I try a factory reset, and if that didn’t work, I could download “inbuilt call blocking” at the Play Store. I did the factory reset over the weekend, and the option still wasn’t there. And at the Play Store, I did get plenty of hits on “inbuilt call blocking,” but those are all third-party apps… no native (“inbuilt”) app from Motorola, Google, or Consumer Cellular. So I’m back where I started.
I don’t doubt that this feature is visible in the tools that the CSRs use to emulate each type of phone. I’m just saying it’s not in the actual phone. As far as I can tell, the feature is unique to Samsung. I couldn’t find any mention of it on the Motorola website.
Please look into this a little further. Perhaps the feature was planned, but cut at the last minute or mistakenly omitted; or maybe the tool is simply incorrect. Either way, it is important to provide your customers with accurate information about the features that are available on their phones. Thanks!
Thank you for following up with us on this issue, Julie. After reading your comments, we took some time to confirm that the option is available on multiple different physical devices, so this may be a situation unique to your phone. We do our best to make sure we have the correct resources available to our representatives, as we know situations like this are very frustrating. This option to add numbers to a “block” list is available through Android Lollipop for multiple manufacturers, including Motorola. After some additional research, we found another option available to you that might work better. First, save the number you would like to block as a contact to your phone. Then, open the people app on your Moto E, and open that contact. Tap the menu, and select “All calls to voicemail”. Hopefully, this is a better option for your phone. Thank you for your feedback and for your patience, and we appreciate you taking the time to post!
Will the *60 work an old iPhone 3
Thank you for asking, Lisa. Depending on what version of iOS you are using, you may find a better option to be the Block option. Just select the number that you would like to block, then select Details. Scroll to the bottom and select Block this Caller. That way, you can block all calls, messages and FaceTime requests as well. We’re happy to answer any questions you may have about blocking calls or other features. Just give us a call at 888-345-5509 and we will be happy to assist you. Thank you again for posting!
WAKE UP CC! I have a flip phone and cannot download apps. Keep receiving annoying calls from telemarketers, scammers, spammers, etc. Some call several times a day!! You MUST do something or you will lose my business!!
Thank you for taking the time to comment, Frank. We understand your frustration with unwanted calls, and we appreciate your feedback. Many flip phones have a “reject list” option, so that you can add unwanted phone numbers to a list. We also recommend that you register your cellphone number with the national Do Not Call list. We’re happy to speak with you about your options, just give us a call at 888-345-5509 and we’ll be ready! Thank you again for commenting, and we hope you have a wonderful day!
Just to be clear…. I have to buy a smart phone or android phone costing $400, 500, 600 to stop these unwanted calls??? This is not acceptable, Consumer Cellular. This is not a bargain.
That’s a good question, Mary. There are some feature phones that allow you to create a reject list, as well as some very cost-conscious smartphones. It just depends on the manufacturer. We’re happy to take a look at your phone to see if this option is available. Please call us at 888-345-5509, and we’ll be ready to help you. Thank you for the question!
I just go to my call history, pick the phone no I do not want to answer and add it to my address book as “Do Not Answer” When the phone wings and I see Do not Answer, I don’t.
CC is it possible to make voice mail phone numbers of callers visible before we waste minutes to find out who called? I also have a flip phone and have many, many do not answer and telemarketer contacts.
Thank you for the questions, Dolores. If you have an iPhone with visual voicemail, you can see the messages sorted by phone number, but for most phones, this isn’t an option. A great way to conserve your plan minutes is to check your voicemail using a landline. Just call your phone number and when you hear your voicemail greeting, press the “*” key, then your passcode. Checking your voicemail in the manner won’t use minutes from your plan. We’re happy to answer any questions you may have regarding your voicemail at 888-345-5509. Just give us a call and we’ll be ready to assist you. Thank you for commenting today!
Mr. Number blocks calls, however I still get charged 1 minute for each time a blocked number calls. What good is that?
Thank you for the comment, Jacque. Some of our customers find Mr. Number to be helpful to block incoming calls, but on your Moto G EXT, you have an additional option. If there is a number that you wish to send to voicemail, just save the number to your contact list, then select the Options menu in the top right corner. Then select “All calls to voicemail”. This way, your phone won’t ring and you won’t be bothered in the future. We can walk you through it if you like, just give us a call at 888-345-5509 and we’ll be happy to help you. We appreciate you taking the time to comment, and we hope you have a great day!
I just became a CC customer in August. Last month I started getting calls from (805) 637-7249 – 7 calls/10 min last month. A google search on this number shows a lot of people upset with calls from this number. It appears to be the T-mobile voicemail number (in Santa Barbara, CA).
I called CC customer service. He said the calls are “complimentary talk minutes” and do not count toward your allotted minutes.
I don’t understand why I am getting calls from this number but I would encourage CC to research the issue and provide a way to block these nuisance calls.
I added the number to my contacts list and set “All calls to voicemail” as Ashley mentioned. I also use Norton Mobile Security which can also block calls.
We apologize for the confusion, Ron. The number in question is used for your voicemail, and will appear in your usage anytime you check your voicemail, and will also appear as a call made to you if someone leaves you a voicemail message. These calls are considered complimentary usage, so we never charge you for them. If you should see this number appear on your screen as a call instead of just in your usage, please let us know at 888-345-5509. Thank you for posting, and we’re glad we were able to clarify that for you. Have a great day!
I have a landline with you and I wish u had something to block calls for the landline so I don’t have to buy a separate device to do this.
Thank you for taking the time to comment, Terri. I’ve passed your feedback on to our management team, and we appreciate you making the suggestion. In the meantime, we do recommend making sure that your phone number is registered on the Do Not Call list. If we can help you with anything else or answer any questions you may have, feel free to give us a call at 888-345-5509. Thank you for posting today!
I get lots of junk calls from spoofed numbers, interestingly they are all of the form 415-425-xxxx where the xxxx are random digits. How do I block all those numbers????
Thank you for commenting, Dave. We understand that this can be very frustrating! I took a look at your account, and I see that you are using one of our SIM cards. Depending on the type of smartphone you have, you can add those numbers to a “blocked” list, so that they will go straight to Voicemail whenever they call. Most Android and iPhone models have this option. We’ve also had some customers try a call blocking app, like this one we recommended on our blog here. This app blocks known spam numbers, and also allows you to add additional numbers that will be blocked. We’re happy to answer any other questions you may have at 888-345-5509. Thank you for the question, and for posting today!
I have a flip phone. I cannot get apps and I have had a least two scammers call me today. One claiming that there was a lawsuit against me (it was a well-known scammer) and another claiming that I have viruses on my computer. So HOW do I block numbers on a DORO PhoneEasy 626????? Would REALLY appreciate assistance. My number is already with the DNC official list, so that’s taken care of but is there ANYTHING else I can do?
We’re so sorry to hear about this, Cecilee. How frustrating! Your Doro 626 does not have a call blocking feature, but we are glad to know that you’ve taken the appropriate steps and registered with the Do Not Call registry. If there is a number that continues to call you, we do recommend saving it as a contact, such as “Don’t Answer”. That way, you can send those calls straight to voicemail. If we can assist you with anything else, we’re happy to help you at 888-345-5509. Thank you for taking the time to post, and we hope you have a wonderful day!
I want no voicemail a how do I stop it. I don’t want blocked calls going to voicemail thanks for an answer.
Thank you for taking the time to post, Glenda. We can remove the voicemail service from your line if you give us a call at 888-345-5509 or chat with us here.
I don’t give my number to anyone…….I believe that consumer cellular has given my number out. Why ??????????????
Make it stop!!!!!!! Email address won’t be published….really.
Hello Sandy! Thanks for taking the time to submit this post. At Consumer Cellular, we value our customers’ privacy and take security measures to make sure your information is safe and secure. With that in mind, I’d like to assure you that we haven’t shared your information (not even your phone number) with anyone. If you need any additional assistance from us, please feel free to contact us at either [email protected] or at 888-345-5509. Thank you.
This Doro phone is terrible. Way fewer features than the Samsung phone I was forced to give up, allegedly due to network upgrade. Can’t even block numbers?!?!?! Wish I could exchange it for a decent phone…or go back to my (very) old Samsung which was much better.
We’re sorry to hear that the Doro 626 isn’t the best fit for you, Cathy. It does not have an option to block calls, which unfortunately isn’t available on all devices. We’re happy to talk with you and recommend a different device that has the features you’re looking for. Just give us a call at 888-345-5509 and we will be ready to assist you. Thank you for posting, and we hope you have a wonderful day!
Is there no way to block calls on a simple flip phone?
Thank you for asking, Jacque. Unfortunately, this isn’t an option on most flip phone models. We do recommend registering your phone number with the Do Not Call Registry if you haven’t done so already. The best way to contact them is at 888-382-1222. We’re happy to discuss this with you as well if you like at 888-345-5509. We appreciate you taking the time to post, and we hope you have a great day!
It would be in the best interest of Consumer Cellular to provide an app or a function into all their phones that will block or bar any phone number their customers do not want to receive calls from!. The amount of calls being received by customers is growing daily, I for one am tired of having to constantly delete calls from my phone daily.
That’s a great suggestion, Tom. I’ve made sure to pass it on to our management team, so thank you for taking the time to post it here. If you have a smartphone, there are a variety of call blocking apps available for download. If you find one that works particularly well, please be sure to share it here on the blog! We appreciate you commenting, and we hope you have a great day!
We are so tired of Consumer Cellulars weak responses to customers asking for a call blocking feature. Putting the onus on the cc customer and a failed government program for resolution to the massive numbers of trash calls coming through their service is an insult. Just fix it CC. Some customers love your service in every way except the inability to block calls and those with older phones that blocked calls previously on AT&T will no longer block calls with CC. Ugh.
We certainly understand your frustration, Daisy. I’m happy to pass your thoughts on to our management team. Thank you for your feedback, and we’re glad you stopped by to post today.
Daisy, I agree 110%…Why is it on my shoulders to block these unwanted, uninvited calls…It appears the available apps don’t do any more than what I’m capable of doing with the call block feature of my iPhone 6. This is bothersome and a ridiculous exercise to have to repeat daily, as the scammers use slightly different numbers each call.
PLEASE DO SOMETHING TO HELP YOUR PAYING CUSTOMERS OUT!!! This is a waste of my time…
Thanks you Consumer Cellular. I’m happy with the rest of your wonderful service!!
It would be a great plus for Consumer Cellular Customers if Consumer Cellular would support the Nomorobo telemarketing call blocking service. This free service absolutely stops telemarketers. I currently pay more for my home service because it supports Nomorobo service. I would switch to a Consumer Cellular Home phone serve today if they would support Nomorobo.
We currently have 3 Consumer Cellular Service wireless phones in our family now. They offer great service but I have to admit we get worn out some days with robo calls to these phone. This would be so easy to solve by just allowing Nomorobo to work with our Consumer Cellular service. We may eventually switch carriers just to get a service that works with Nomorobo to eliminate these telemarketing robo calls.
Thank you for posting, John. At this time, Nomorobo isn’t available for mobile carriers. If that should change in the future, we will be sure to look into this service. We understand the frustration with robocalls, and we recommend that our customers try a call blocking app if it is particularly troublesome. If we can answer any other questions about unwanted calls or your service, we are happy to assist you at 888-345-5509. Thanks again for taking the time to comment today!
Hi. I have a Moto g and would like to block all phone calls (!) except those from any of my contacts. How can I accomplish this?
Thank you for the help.
Don
There are a few things you can do, Don. First, if there is a number that calls often and you would like to send those calls directly to voicemail, you can save them as a contact, then select the “all calls to voicemail option”. If you’re looking to block telemarketing calls, we recommend trying a call block app from the Play Store. There are a variety of free options available, most of which block known scam numbers. Unfortunately, we can’t block all calls to your phone that don’t come from a contact. If you would like to discuss this further, we’re happy to do so over the phone at 888-345-5509. Thank you for taking the time to post today!
I leave my phone turned off and only turn it on if I need to call someone or if I have a prearranged time to receive a call from some one I know. If its important I tell family to leave a message. I check my phone for messages at certain times. It’s not the greatest solution but it works for me.
I really love Consumer Cellular, but there is a big problem with unwanted phone calls that owners of basic phones provided through Consumer Cellular are experiencing, and the problem is trying to block those unwanted and extremely persistent and annoying calls. The only recommendation I have found were to download an app called Mr. Number, that app is no good for those using just a basic cell phone, the other recommendation is to use the Do Not Call Registry. That is a waste of time and effort, this alleged registry does not do anything to stop unwanted calls, Consumer Cellular needs to develop their own app for ALL their phones and make it available to it’s customers, and it has to happen yesterday!!!.
Thank you for your feedback, Bill. We understand this is very frustrating to our customers, so I’ve made sure to pass this on to our management team. We appreciate you taking the time to post, and for being such a wonderful customer!
I’m tired of the numerous useless voicemails I must call in to delete, just to get to the ones I want. I wanted to remove the possibility of this being anything on my phone, so I shut off power and removed the SIM for several days. I only received ten voicemails in two days, all from the same (likely spoofed) number. I’m aware that this doesn’t cost minutes when you check via landline, although true this is still very annoying. You need to provide a method to block specified numbers from even reaching voicemail.
We appreciate your frustration, Brian. I took a look at your account, and I see that you have a smartphone. There are a variety of call blocking apps available in the Google Play store, many of which block known spam numbers, and use information from other users to reduce the number of unwanted calls. In addition, we urge you to register your phone number with the Do Not Call registry if you haven’t done so already. I’ll be happy to pass your request for a solution to our management team, and we appreciate you taking the time to post.
The Do Not Call Registry only applies to companies based in the US and then only the reputable ones. Most of the SPAM calls you are getting are from India, Eastern Europe or Russia. The Do Not Call Registry does NOT apply to them and they DON’T CARE.
My old Samsung Galaxy 2 has a feature where I go to the call log, touch the number for a second or more and then a menu comes up with the option to “Add to reject list”. Once I select that, all calls from that number are automatically rejected.
Consumer Cellular does absolutely nothing to help stop the scam calls I get, which number in the dozens per week. My wife’s c.c. phone gets about the same number of scam calls per week. This shows a complete lack of commitment on Consumer Cellular’s part in helping their customers with this huge issue, and it’s equally apparent that Consumer Cellular is only interested in revenue and profits.
Thank you for posting about this issue. We understand that receiving unwanted calls is quite frustrating. First, we encourage all of our customers to register their phone number with the Do Not Call registry. You may also be able to adjust some settings in your phone to block individual numbers that repeatedly call you. If you have a smartphone, there are a variety of apps out there designed to help you screen known telemarketing and scam calls. If you would like to discuss this further with us, we’re happy to assist you at 888-345-5509. We appreciate you taking the time to reach out to us!
Wow, this thread has been running for over three years and still no unified CC solution. CC is such a great company to work with in so many ways, providing seniors with flexible and affordable cellular services. With all the hacking, ID theft, and scammers out there, it seems like CC would be a little more proactive in protecting its customer base from these threats. This is a big opportunity for CC to “step up to the plate” and hit one out of the park, but they just want to hang out in the dugout and ignore the game. Very disappointing!
Thank you for the feedback, Clay. Unfortunately, we don’t have the ability to block calls to your device. We do recommend using the Reject List on your device is applicable, and using a call blocking app if this is a problem. In particular, we encourage all of our customers to register their number with the Do Not Call list. If you’re experiencing many unwanted calls, we’re happy to discuss some solutions with you at 888-345-5509. We appreciate you taking the time to share your thoughts with us, and we hope you have a great day!
These people re-route through who-knows-where, including pirating existing numbers. The phone companies and the Feds don’t have the resources to even begin tracking them down.
Just ordered service with CC and then happened across this thread. I ordered the Doro Easy 626 flip phone…will this phone offer the “all calls to voice mail” option? Thanks.
Thanks for asking, William! The Doro 626 does not have a call blocking feature, or the option to send calls to voicemail. We encourage you to register your phone number with the Do Not Call registry if you haven’t already done so. This can help reduce the number of telemarketing calls you may receive. If you have any other questions about your new Doro 626, we’re always happy to answer them at 888-345-5509. We appreciate you taking the time to post today!
I do not want to be tethered to a phone. I do not want texts, nor data. Yet the answer to complaints is “Buy a smartphone and download a 3rd party app.” Oh, by the way, that means you need a data plan. Verizon deletes the (limited to 5 only) number blocks I enter every 3 months. The first cell company to implement effective call blocking will get my business. Yes, phone companies care only about making money, which they also get from the criminals who are driving us all mad with spam and fraud credit scams. Phone service corporations are part of the problem by default.
Thank you for posting, Chin. We agree, this can be a frustrating issue to deal with. I’m happy to pass your thoughts onto our team, and please know that we will continue to share the best options available to blog unwanted calls. Thanks again for reaching out to us, and we hope you have a lovely day!
How come NoMoRoBo doesn’t provide service for Consumer Cellular? I’m willing to pay for the service to stop these calls, but they do not have service for Consumer Cellular…..why?
Thank you for posting, Kent. We aren’t able to speak to why that product isn’t compatible with our service, but we do have many customers who have found that call blocking apps on their smartphone work well. Many are free, including Hiya. We’re happy to talk with you this further if you like at 888-345-5509. We appreciate you taking the time to post, and we hope you have a great day!
I have the Home Phone Base for my “land line” number. Since installing it I get many, many more annoyance calls. On my old system I was able to block many of these calls. Do you have a solution for me?
Thank you for posting, Dan. First, we recommend taking the time to register your phone number with the Federal Do Not Call registry. Depending on your type of landline phone, you may also be able to block calls from the device. We’re happy to discuss this further with you if you like at 888-345-5509 at your convenience. We appreciate you taking the time to reach out to us, and we hope you have a lovely day!
I know I’m probably late to the discussion, but:
The popular “call-blocking” apps like Mr Number and NoMoRobo *DO NOT BLOCK CALLS*. This is due to a security feature in iOS/ iPhones and Android phones. The company that makes Mr Number said they would love to block calls as soon as the phone-makers allow it.
However, Mr Number is an excellent *call screening* app and it’s good at identifying most telemarketing numbers.
Adding your phone number to the FTC Do Not Call List (and your state’s Do Not Call List) isn’t much use since the telemarketers simply ignore the list. You could report the phone calls after you’ve registered your number, but these agencies can’t prosecute the telemarketers without a physical address, which they’ll never give out.
The only sure-fire way I have found on the IPhone, is to go to Settings, Do Not Disturb, and then select Allow Calls From All Contacts. If you have just about everyone you know or want to communicate with on your Contacts list, those are the only calls that will connect to your phone.
That’s an option as well, Jim. Thanks for sharing!
Ashley, How do you block calls to a flip phone?
Jon
Thanks for asking, Jon. I took a look at your account, and I see that you’re using the Go Flip. Unfortunately, this device does not have a call blocking feature. If we can answer any other questions you may have, please don’t hesitate to call us at 888-345-5509. We hope you have a great day!
Ashley I think there are enough customers on here saying the same thing that CC needs to make the effort and provide us with a no calls from this number option.
I’m with everybody else. I like CC, but I’ll dump them in a second if somebody else provides shelter from a storm of scammers.
We appreciate your feedback, Steve, and I’ve passed your comments on to our management team. Depending on your smartphone, you can save numbers to a “block” list, and we’re happy to review that process with you. We also recommend trying the Hiya app, which many of our customers have used successfully. If you would like to discuss this issue in more detail, please feel free to call us at 888-345-5509. Thank you for taking the time to reach out to us, and we hope you have a lovely day!
How do I block numbers that are spoofed? My Moto G can block standard 10 digit numbers but scammers are getting creative. Spoofed numbers like 611, +611 or 0000000000 cannot be blocked with my phone. HELP!
Thanks for posting, Jeff. We can understand your frustration with these type of calls. Many of our customers have used the Hiya app successfully to avoid known scam numbers. We also recommend that you allow numbers that you don’t recognize to go directly to voicemail rather than answer. We’re happy to discuss this with you further if you like at 888-345-5509. Thank you again for your feedback, and we hope you have a great day!
How about an App that you input phone numbers you WANT to receive. ALL others get a ‘Not in Service’ message.
Thanks for the suggestion! Many smartphones allow you to use a “do not disturb” option in which you’ll only be alerted to calls from select contacts. We’re happy to see if this is an option for your device at 888-345-5509. We appreciate your feedback, and we hope you have a great day!
Ignoring robo calls just meant they left a voice mail. I would have to waste time and minutes to clear them. Now I save the calls I receive as ‘hang up’. So if they call again I answer and hang up. That way they can’t leave a voice mail. Works except for the ones that keep using different numbers.
How do you use anonymous call rejection on a flip phone?
Thanks for asking, Cindy. For most flip phones, this isn’t an option. We’re happy to talk to you and see if your phone is equipped with a reject list. Please feel free to call us at 888-345-5509 at your convenience. We appreciate you posting, and we hope you have a lovely day!
Please help me block calls on my Doro. I can do it on my primary phone. There is mumbling with mention of “your account”. There are many other 866 numbers slightly changed, but with the same message
Thank you for posting, Barbara. Unfortunately, there is not an option to block individual numbers on the Doro. We recommend registering your phone number with the Do Not Call registry if you have not already done so. We’re happy to answer any other questions you may have at 888-345-5509 at your convenience. We appreciate you reaching out to us, and we hope you have a great day!
I have Google Voice. It provides me a VOIP phone number. In that website, I have the option of seeing which numbers have called me and I can block any number that I do not wish to receive. I cannot understand why Consumer Cellular doesn’t have the where with all to accomplish the same think with their service. I should be able to block unidentified numbers or private numbers using caller id or to block numbers we simply do not want to hear from.
Come on Consumer Cellular. It’s almost 2019. Get your act together.
Thank you for your feedback, WM. There are a variety of call blocking apps that you can try with your smartphone, such as Hiya. These apps help block known spam callers, and you can identify additional numbers to block as well. It’s available in the Google Play store and the App Store. We’re happy to answer any other questions you may have about unwanted calls at 888-345-5509 if you like, so please feel free to call us at your convenience. We appreciate you posting, and we hope you have a lovely day!
I have received today 12-18-2018 14 calls so far calls every 10 minutes . I had to turn off my phone, I am registered with Donotcall registry. I have a flip phone no way to block the numbers. this is ridiculous. I have been going on the computer and blocking them, along with One I answered robo credit card collections. I have no credit card.
I’m sorry to hear that you’re receiving unwanted calls, Deann. If they are becoming a nuisance, we can change your number for free if you call us at 888-345-5509.
If i use the Do Not Answer method,can the caller still go to voicemail.?.
If yes ,how do i stop that.?
Thanks for posting, Nick. If you use the Do Not Answer feature on your phone, the caller will still go to voicemail. Unfortunately, there isn’t an option to stop that at this time. We’re happy to answer any other questions you may have at 888-345-5509. We appreciate you taking the time to comment, and we hope you have a great day!
Anyone else have random people repeatedly calling them at 2am? I got my phone recently and get 5+ calls every day at that time. I asked them to stop, no luck. It’s really annoying when you have to work, yet still need your phone on for family emergencies.
I apologize for the unwanted calls, Jaimey. I was able to locate your account, and based on the phone you are using there are some call blocking features available to you. Under Menu > Settings > Privacy & Security you can set up either a whitelist or blacklist. A whitelist will only accept calls from those on your contacts, or a blacklist will block a specific number from calling and texting you. If you need any help setting this up, please call us at 888-345-5509 from an alternate phone if available.
I am an old lady (90 years) and do NOT wish to buy another phone. My old Doro fits in my pocket and contains all my needed numbers (docs, kids, etc.)
DoNotCall list is totally a joke. I do not want to buy a Smartphone.
My phone is part of my daughter’s system and she pays for it. (I am on social security, no other income) Is there a service I can buy, or is my only option to turn off phone at night (hate to, in case of emergency)
Hi Margo, you don’t have to upgrade to a smartphone to have call blocking. While your current Doro doesn’t have call blocking available, the newer Doro 7050 does come with a blacklist and whitelist feature, so you can receive calls only from those that you authorize. You can find the phone here.
will calls not on the whitelist be blocked or will they go to voicemail
Thank you for the question. If a number is not on the whitelist, any calls from that number will be forwarded to your voicemail.
After switching to consumer cellular a month ago, everything is pretty great except the robo calls. Since my default is to not answer calls unless they leave a message (and spammers and robocallers usually don’t) or if I know the number. Mr. Number is not a free service requiring a monthly sub of 2.99 or a yearly sub of 14.99 to use. Hiya is ok but not great. With todays’s fcc vote to ‘allow’ cell companies to offer robocall blocking services, is there a plan at cc to offer services that block these calls per the fcc plan?
Hi Michael, that’s a great question, thank you for posting! As of right now, I have not heard of any plans moving forward in the near future. I have gone ahead and sent this up to my team though to review further in regards to those nuisance calls.
Awesome! Thanks in advance Jacob!
We are on CC using the AT&T system.
Does CC support the AT&T Mobile Security and/or Call Protect Features?
https://www.att.com/features/security-apps.html
If not, why not, since the AT&T connected devices are capable?
Thank you for posting, Steve. While we do use AT&T towers for our coverage, that does not mean that all of their services are available to us. This is not something that would be supported on our phones, as it requires you to have an active AT&T account to use it. If something like this becomes available to us in the future, we will be sure to let our customers know.
How do these apps work – when say your kids school calls (which has lots of numbers) and you don’t have them all in your contact list?
Great question, Rick, thanks for posting it! Your children’s school’s phone number would still come through. What these apps do is they go through the databases online to pull from the information posted about numbers that are linked to scams or robocalls and blocks them as they come in. Because the school’s phone number would not be listed as a spam phone number, it should come through just fine!
That National Call Registry does not and never has worked.. I’m a senior and i done all that when they started and still do , yet, NEVER has it worked or slowed any callers for me… If ya have to down load an app to get the choice of weather or not to hang up on a caller, why not just don’t answer…???? Crazy…..
It’s definitely a frustrating situation, Sammy. Downloading an application to help with this is just a helpful tool that is offered that can help with sifting through some of those unwanted calls. We appreciate your feedback on this though and I have sent this forward so that we can continue to improve upon options for stopping these unwanted calls. Thank you.
Folks…There’s no quick fix ,I’m sorry to say. I have been collecting a list a long time from spammers and scammers only to find out at some point that the numbers you see are all computer generated, and change every minute, every day. “Software”, gives the scammers and spammers the numbers to be “called from” instantly, as the software they use monitors all “Unused” phone number sequences in all kinds of US and other countries phone data basis’s… “The big picture is not even touching these guys… “So sorry to be the barer of bad tidings”
I will be considerating doing without phone service. I get calls every hour and half they all begin with 447-xxxx.
Hi Cheryl, those calls are definitely a frustrating nuisance. Because we are a reseller, we do not own the networks that we use for service and are not able to make changes to the network to block robocalls. If you are receiving robocalls, then you can block the incoming numbers depending on your device, or download a call blocking app if available for your phone. You can also report the number to the FCC on their website. If you have any questions about these steps, feel free to let us know!
Blocking the numbers on your phone works until you get so many that is filling up your phone and you have to delete them – then it starts all over. I would love to be able to turn off my voicemail so they can’t waste my time checking it out. Everyone should have to have their ID showing when they call, including legit businesses. .And these fake number calls should be outlawed.
Hi Ginger, thanks for your post. Those calls are definitely frustrating, but we do have some options for you though. One of them is that can turn the voicemail feature off for moving forward, but then no one, including contacts, would be able to leave you one if we do that. Otherwise, there are also some apps that you can download, if you’re using a smartphone, that will help screen those calls for you. If you have any questions give us a call at 800-686-4460 or chat with us here for further assistance.
SOme landlines have the technology to require callers to dial a “1” before they are put through. Why doesn’t CC do something like that? That would stop the bots from ringing our phones.
Hi Kirk, thanks for your post. We appreciate your feedback on this and will pass it along to the appropriate department so that we can look into this more for moving forward. Thanks and enjoy the rest of your weekend!
Many of the other cellular service companies have spam and scam features with their service to help prevent being annoyed or scammed out of money by solicitors. Consumer Cellular isn’t budging to do anything except taking our money when you have problems they have excuses
Hi Joseph, we understand your concern with robo calls. Because we are a reseller, we do not own the networks that we use for service and are not able to make changes to the network to block robo calls. If you are receiving robo calls, then you can block the incoming numbers depending on your device, or download a call blocking app if available for your phone. You can also report the number to the FCC on their website here. We appreciate your feedback and hope you have a great day.
There needs to be a server side way to block robocalls, or at least allow incoming calls to ring on multiple devices so we can use Nomorobo.
There is no way to screen or block robocalls on a flip phone. A server-side solution is imperative.
The FCC’s Do Not Call list is useless to stop criminal robocalls.
Thank you for taking the time to post, Dilly. We understand that unwanted calls can be frustrating and we appreciate the feedback.
Look stop playing around. Under phone settings-blocked numbers-add if allowed to use alpha and numeric we could simply add “Unknown” to the list just like adding a number and the AI brain could block. I tried copy and paste but it would not let me paste. Easy fix without outside aps.
That’s a great recommendation, Thomas. The ability to block calls within the phone’s settings depends on if that comes built-in by the manufacturer and isn’t available for all models, but we definitely appreciate the feedback.
You cannot download and install Apps to block calls on flip phones. You appeal to seniors, who, many of them, can only handle flip phones, yet the flip phones have a finite number of calls that can be blocked. My smart phone has several hundred blocked numbers. So the 30 or so that the flip phones can block is a drop in the bucket. This is unacceptable. And seniors do not need smart phones with a million settings and choices. They don’t need it or want it. All they want to do is call family, friends, basic city service, state and emergency numbers. Most of them don’t need 100 Apps, music or cameras. Trying to shove all that down their throats is going to drive them to a cell service that does try and accommodate them with simpler phones and services, AND the ability to block a few hundred numbers.
Hi Carol, thank you for your feedback on this. We appreciate you taking the time to post your thoughts and have passed it along to the appropriate department for going forward. Thank you!
The Free solution to NOT get Spam calls or robo calls on a Flip phone, is to get a Google Voice phone number (a free service), which has call blocking features and more. Once you have a google voice phone number, you can forward your google voice calls to your Flip phone number. NEVER give out your regular flip phone number to anyone. Just give out your google voice number. I have been doing this for years and it works great.
i just want to block one number on my consumer cellular link 2 flip phone. I have used the blocking on the phone, still comes through as a missed call but does not ring and a voice message is left. do you have a
any ideas on what to do? thank you from steve
I am glad that it works for you
Thanks for reaching out, Steve. When a number is blocked on your phone, that call is forwarded to voicemail, and will have the opportunity to leave one. Unfortunately, there isn’t another option available for blocking calls on that device to prevent a voicemail from being left.
The DO NOT CALL LIST is as worthless as our government is. You can report numbers all you want to and they still spam/scam call from 07:30 to 21:00. They switched from phone to VOIP and just pound your number. I have even been called by my own number and called by people with threats because they spoofed my number. They have even spoofed our State police number and NOTHING gets done.
Some of the other carriesr have call blockers installed with their service but not Consumer Cellular. I have 3 numbers with you and then I NEED TO INSTALL a call blocker? Robokill is 3.89 a month on top of my bill or change my numbers and then go try to let over 200 people the new numbers. What a choice.
Thank you for your feedback, George. While we don’t have our own call-blocking app, there are free options available within your phone’s app store. If you are also receiving spoofed calls, I recommend reporting that to the FCC here.
My problem is I’m receiving calls from a “Private Number” which doesn’t register the number at all in my lists.
My phone will block these as a matter of course, but I still get Voicemail notifications from Consumer Cellular.
There needs to an easy way to Block all numbers that don’t identify themselves.
How do I block calls with my Link II cell phone?
Thanks for the question, Jeffrey. You can block calls on the Link II by adding the number you want to block to your contacts, and then go to Menu → Settings → Call Settings → Blocked Numbers → Choose a Contact → Scroll to the contact you wish to block and press Select. Then it should show under “Blocked Numbers”.