Tips on Texting

In a recent survey of more than 800 Consumer Cellular customers aged 50+, cell phone simplicity was found to be the major determining factor when it came to cell phone and plan selection. However, we also found that about one third of this audience was interested in text messaging.

Texting has become one of the leading modes of communication. Here are a few tips to help make texting simple and hassle free.

#1 Know the Proper Texting Context: Texts are best used when asking short simple yes/no questions or when trying to gather quick specific bits of info.  Texting is not ideal for having long drawn out conversations.

#2 Use a Cell Phone with Easy-to-Read, Enlarged Buttons and Display Text: Nothing is more aggravating than trying to type a message on a phone that has small keys and a screen with small font.  Phones with large buttons and screens make typing and reading texts easier.  Here are a few examples of some text friendly phones.

#3 Texting is Informal: Unlike formal letter-writing or professional business correspondences via email, texting is a largely informal method of communication.  Traditional words can be shortened for ease of use.  A few examples include:

  • Because = cause
  • At = @
  • Two, to, too =2
  • You = U
  • Are = R

#4 Keep Texts Short: When texting, keep it brief.  For example:

Longer Version:
“Good Morning.  I am going to the grocery store and am wondering if you need me to pick you up anything?  Also what time should I pick you up from soccer practice?”

Text Version:
Hi!  Going 2 store.  Need Anything?  What time for after practice pick up?

While this second message won’t impress any English teachers, it is short, and gets the message across. 

94 Thoughts on "Tips on Texting"

  1. Helen Pritchett says

    How to text using spaces between the words.

    reply to Helen

    • Ashley at Consumer Cellular says

      Thank you for the comment, Helen. Using text messaging can be tricky to get the hang of, and it can be different depending on which phone you are using. We recommend using our How-To videos on our website here. Just take a look at the Text Messaging video, and if you run into issues, just give us a call at 888-345-5509. We’ll be happy to walk you through it. Thanks!

      reply to Ashley

    • Joann Kilcullen says

      Hello, do you know what the sms to send a text to or from an e-mail is for consumer cell someone had suggested it was (yournumber@txt.att.net) but this doesn’t work. I would appreciate the information. Thanks Joann

      reply to Joann

  2. james white says

    I would like to know how to get numbers when texting like 6/7/2015 what do I have to do

    reply to james

    • Ashley at Consumer Cellular says

      Great question, James. I see that you are using one of our popular Doro PhoneEasy 618 phones, so you are texting using the keypad. To get a number to appear on the screen, you need to press the number you wish to use on the keypad 4-5 times. For example, if you want to type the number “2”, you need to press the 2 on the keypad four times. The number will be typed after you’ve gone through the letter options on the key. If you would like to add a symbol such as a slash or dash, press the star key (*), then use the arrows on your keypad to choose the symbol. Then use the left soft key button to select “OK”. We have a great video on using the texting feature on the Doro 618 on our support page here. We’re also available for help at 888-345-5509. Soon you’ll be a texting expert!

      reply to Ashley

  3. cynthia says

    Is CC going to come out with a text app? I would love to text my CC friends from my tablet (larger key board) instead of using the tiny keyboard on my phone which is hard to see and not big finger friendly.

    reply to cynthia

    • Ashley at Consumer Cellular says

      Thank you for commenting, Cynthia. We don’t currently have plans for a texting app, but we do appreciate the suggestion! There are many different keyboard apps available that might make your phone easier to use. Just check out the Google Play Store or iTunes and search “keyboard”. Let us know if you find a great option, we would love to hear about it! Thank you again for taking the time to reach out to us today.

      reply to Ashley

  4. Janet says

    I know that text messages are meant to be short and to the point, but what is the maximum length a text message can be before it is split into pieces? I sent one that was on the longer side and it split the message in the middle of a word. Can’t the phone display how many characters are left before the message splits?

    reply to Janet

    • Ashley at Consumer Cellular says

      That’s a great question, Janet. In general, most MMS text messages are limited to 144 characters, then will be split in two. Some phones have the ability to view the character count. I see you are using a Moto G EXT, which doesn’t display the number. If we can answer any other questions about using text messaging for you, please give us a call at 888-345-5509. We’ll be happy to help! We appreciate you taking the time to post!

      reply to Ashley

  5. PAT says

    HOW DO YOU GET ? AND OTHERS !

    reply to PAT

    • Ashley at Consumer Cellular says

      Great question, Pat. For smartphone users, you can find the punctuation options on your keyboard, usually somewhere near your space bar. Look for a a key with “Sym” or for one with a few different symbols shown on it. For feature phones, it is usually an option on the “1” key, such as with our Envoy. We’re happy to work with you over the phone if you like, just give us a call at 888-345-5509, and we’ll help you get texting in no time! Thank you for commenting today, and we hope you have a great day!

      reply to Ashley

  6. Irene says

    Trying to text with a Lenovo phone why does it say att and message not being sent?

    reply to Irene

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Irene! I was able to take a look at your account, and I see that Aniya, your customer account advisor, was able to help you troubleshoot and recommended some next steps. If we can help you with anything else at this time, please give us a call at 888-345-5509 and we will be happy to assist you. Thank you for taking the time to post, and we hope you have a wonderful day!

      reply to Ashley

  7. Stan Managbanag says

    If I may request a change of plan, what will happen to the minutes remaining? I want to go back to the simple plan that will cost only 20 Dollars a month. Is this possible Thanks.

    reply to Stan

    • Ashley at Consumer Cellular says

      We’re happy to help you with that, Stan! You can change your plan up until the last day of the billing cycle. That way if you have a lot of minutes left over that you won’t be needing, you can move down to a smaller plan and save. You can change your plan within the My Account portal on the site, with the My CC app or we can help you do so over the phone at 888-345-5509. With our flexible plans, you always have the opportunity to change to the best plan for your needs. Thank you for posting today!

      reply to Ashley

  8. daniel j monico says

    Texting troubles- why do I sometimes have problems sending or receiving simple texts with no attachments- just this morn it happened again- I have 3 texts that are in a sending mode-

    reply to daniel

    • Ashley at Consumer Cellular says

      We’re sorry to hear that you’ve been experiencing texting issues, Daniel. Please try turning your phone off, then back on again. I took a look at your account, and ensured that texting is enabled and ready on our end. It may be having an issue connecting to the towers, so this will allow it to reconnect to the tower nearest you with the strongest signal. If the issue persists after you restart your phone, please call us at 888-345-5509 and we will troubleshoot this issue further. Thank you for reaching out to us, and we hope you have a great day!

      reply to Ashley

  9. Michael says

    My phone is basic. I don’t want or need texting or data. Can I opt out of texting and data and not be charged for the incoming texting SPAM I am getting on my phone ?

    reply to Michael

    • Ashley at Consumer Cellular says

      We can help you with that, Michael. Just give us a call at 888-345-5509, and we can talk with you about your options. Many of our customers prefer to just make phone calls, so we’re happy to help you make that happen. Thank you for posting, and we look forward to talking with you!

      reply to Ashley

  10. Richard Rubin says

    Why is there such l-o-n-g hold times when phoning 8883455509? always at least a 15+ minute wait on hold!

    reply to Richard

    • Ashley at Consumer Cellular says

      We certainly apologize for the wait, Richard. Due to the Memorial Day holiday, our offices were closed so that our employees could spend the day with their families. Our team is ready to help you today at 888-345-5509 whenever you’re ready. Thank you for posting, and we look forward to speaking with you!

      reply to Ashley

  11. Janet Adams says

    From Ireland, can I text message to husband in USA? If so what is the cost? Thanks, Janet

    reply to Janet

    • Ashley at Consumer Cellular says

      Thank you for the question, Janet! Our phones are designed to only work within the United States, so we don’t recommend using it to send messages while overseas. However, if you have a smartphone, there are many messaging options available if you have access to a Wi-Fi connection. For iPhones, iMessage is a great option, and Android users may find Facebook or Google Messenger useful for keeping in touch. We’re happy to talk with you about your options at 888-345-5509 at your convenience. We appreciate you taking the time to post, and we hope you have a wonderful day!

      reply to Ashley

  12. Jennifer Heist says

    Is there a way to block texts from being received if sent from a certain number? I have a Motorola Moto G phone. Thanks.

    reply to Jennifer

    • Ashley at Consumer Cellular says

      Thank you for asking, Jennifer. While we can’t block messages from certain numbers that are sent to your phone, there are a variety of message blocking apps you can download through the Google Play store. These can assist you in blocking unwanted messages, and categorizing others as spam. Be sure to let us know if you find one that you particularly find useful! We’re happy to answer any other questions you may have regarding your Moto G at 888-345-5509. We appreciate you posting today, and we hope you have a wonderful day!

      reply to Ashley

  13. gary uselton says

    How to group text?

    reply to gary

    • Ashley at Consumer Cellular says

      I’m happy to help you with that, Gary. I took a look at your account, and I see you are using the Consumer Cellular Envoy. To send a message to multiple people, open the Message feature. From there, either enter the phone numbers you want to include on your group messages, or select multiple contacts from your list. If you find yourself having issues with this feature, we’re happy to troubleshoot it further at 888-345-5509. Thank you for posting, and we hope you have a great day!

      reply to Ashley

  14. Mary Cox says

    I just started texting and don’t understand what 30mb/300 text mean. If I go over the 30mb what is the charge? Can I only use 300 words or is it minutes?

    reply to Mary

    • Ashley at Consumer Cellular says

      Great questions, Mary! When it comes to text messaging on your plan, you have 300 total messages to use. These can be sent or received by your phone. The 30MB is the amount of web data on your plan. You’ll use this if you aren’t connected to Wi-Fi and are using features such as email, music streaming or surfing the web. With our Automatic Upgrade feature, we’ll automatically move you to the next largest plan if you use all of our data or messages. That way you’ll never pay overage fees, and you don’t have to do anything. We’re happy to talk with you more about your plan if you like. Just give us a call at 888-345-5509 and we will answer any other question you may have. Thank you for taking the time to post, and we hope you have a wonderful day!

      reply to Ashley

  15. James Weller says

    I just activated my texting and I am using data at 6 and 12 every day. I am not using the internet except thru my wifi. What might this be?

    reply to James

    • Ashley at Consumer Cellular says

      That’s a common question, James. I reviewed your account, and I see that there is a Moto G4 smartphone being used. Even when connected to Wi-Fi, you may be using small amounts of background data unintentionally with that smartphone. Data is reported by the towers in batches, generally at 6 and 12 daily. If you are concerned about using too much data, we’re happy to walk you through adjusting some settings at 888-345-5509. Thank you for taking the time to post, and we hope you have a great day!

      reply to Ashley

      • Harry says

        People are trying to send me images screenshots by text. The only way i can fec is by turning on cellular data. When I’m on WiFi. Why is that

        reply to Harry

        • Hi Harry, great question! In order for that feature to work properly, it does need the data connection to allow for those pictures to come through. It doesn’t use the data plan, but MMS needs that connection to the network in order to allow for picture messages to come through on the phone.

          reply to Jacob

  16. Beth says

    Can I go into my account and have access to texts I sent, but deleted off my phone?
    Thanks!

    reply to Beth

    • Ashley at Consumer Cellular says

      We appreciate you asking, Beth! Unfortunately, once you remove or delete messages from your phone, there isn’t a way for you to review them in your account. We’re happy to help you take a look at your message settings or answer any other questions you may have at 888-345-5509. Thank you for posting today!

      reply to Ashley

  17. Pamela Carroll says

    Can Consumer Cellular flip phones text with desktop computers owners? Do these phones have text addresses?

    reply to Pamela

    • Ashley at Consumer Cellular says

      Thank you for asking, Pam. You can definitely send and receive text messages with either of our flip phone options. You’ll just need one of our text and data plans to do so, and they start at just $2.50 per month. As for sending messages to a desktop computer, it would depend on the program being used with the PC. If we can answer any other questions you may have about text messaging, we’re happy to do so at 888-345-5509. We appreciate you taking the time to ask us your question, and we hope you have a great day!

      reply to Ashley

  18. Cheryl says

    How do I forward texts on my doro smart phone?

    reply to Cheryl

    • Ashley at Consumer Cellular says

      Thanks for posting, Cheryl! You can forward a text message to a contact or to a number by pressing and holding the message. A menu will appear on the screen, and you’ll want to select the “forward” option. If we can assist you with anything else at this time, please don’t hesitate to call us at 888-345-5509. We hope you have a great day!

      reply to Ashley

  19. JOHN says

    I recently converted to consumer cellular and brought my Samsung S5 with me. I am having trouble with texting. I can receive a simple text but not a group text or a text with attachments. Does anyone out there with a Samsung S5 have a solution. I would prefer not to change carriers again.

    reply to JOHN

    • Ashley at Consumer Cellular says

      Thank you for reaching out to us, John. It sounds like we may need to troubleshoot some settings on your device. If you can, please give us a call at 888-345-5509 and we will be happy to help you. We appreciate you posting!

      reply to Ashley

  20. Laurie says

    Hello. Ever since I have received my phone which I purchased from you, I have had trouble sending texts with a photo. I have called numerous times and spoken with someone who has solved the problem for that moment. Then a week or 2 or 3 later it does not work again. Can you please explain what is happening? Thank you.

    reply to Laurie

    • Ashley at Consumer Cellular says

      Thank you for reaching out to us, Laurie. We’re sorry to hear that you’ve been experiencing issues with the messaging feature. First, please make sure that you have data turned on. You will need a data connection in order to send or receive photo messages. Next, please try turning it off, then back on again. This will allow your device to restart, which may resolve the problem. If the problem continues, please give us a call at 888-345-5509 and we can troubleshoot further to get this resolved for you. We appreciate you posting today!

      reply to Ashley

  21. Peggy Reed says

    I just got a new Huawei Vision 3 which I love but I am not receiving texts (I’m really not. I checked with people who tried to send them. I did not get anything). I don’t seem to have problem sending.

    reply to Peggy

    • Ashley at Consumer Cellular says

      Thanks for posting, Peggy. We may need to send an update to your phone or adjust a setting to make sure your messaging is working properly. Please give us a call at 888-345-5509 at your convenience, and we’ll be happy to work with you to get that resolved. We appreciate you taking the time to reach out to us, and we look forward to speaking with you!

      reply to Ashley

  22. Bev says

    What is the SMS Gateway for Consumer Cellular? I left my phone home and need to text my husband via email.

    reply to Bev

    • Ashley at Consumer Cellular says

      Thanks for asking, Bev! If you only need to send a text message, just enter the phone number in the “To” field, such as 5035551212@txt.att.net. If you need to send a picture message, you would use something similar to 5035551212@mms.att.net. We’re happy to assist you with any other questions if needed at 888-345-5509. We appreciate you taking the time to post today!

      reply to Ashley

      • Jen says

        I just tried both those SMS gateway addresses for a consumer cellular number, and they were both rejected. Do you expect they should both still work to text via email? Thanks

        reply to Jen

        • Ashley at Consumer Cellular says

          Thanks for posting, Jen. If those settings aren’t working for you, we may need to perform some additional troubleshooting. Please give us a call at 888-345-5509 at your convenience, and we will be happy to assist you. We appreciate you reaching out to us today!

          reply to Ashley

  23. Ally Dailey says

    I have no problem sending text messages, i just don’t receive them. i will receive a few every now and then, but usually messages that other people send me never come through.

    reply to Ally

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Ally! It sounds as if some updates and troubleshooting may be needed to resolve the problem. Please call us at 888-345-5509 at your convenience, and we’ll work with you to fix this messaging issue. Thank you for taking the time to reach out to us, and we look forward to speaking with you soon!

      reply to Ashley

  24. Rudy Dankwort says

    How do you see older text messages? I stumbled on them one time but have no idea how I did it. There were messages listed as “1 day old”, “2 days old”, etc.

    reply to Rudy

    • Ashley at Consumer Cellular says

      Great question, Rudy! I took a look at your account, and I see that you are using the Doro 824 smartphone. To view previous messages, tap the messages icon on your home screen. You should see any ongoing or previous conversations. If we can be of any help or walk you through this feature, please call us at 888-345-5509. Thank you for posting, and we hope you have a great day!

      reply to Ashley

  25. PAUL FLEMING says

    All of a sudden I can not send text messages. I have a HUAWEI ASCEND 2. How do I fix this?

    reply to PAUL

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Paul. I was able to review your account, and everything looks good on this end. Please try turning your phone off, then back on again to allow it to reconnect to the cellphone tower. If that doesn’t resolve the problem, please call us at 888-345-5509, and we can do some additional troubleshooting so we can resolve this messaging issue. Thank you for taking the time to bring it to our attention, and we hope you have a great day!

      reply to Ashley

  26. Tracy says

    I do not get a notification when people send me texts. All other notifications work. I have to go through contacts manually to see who has texted me. Have a ZTE AVID 828.

    reply to Tracy

    • Ashley at Consumer Cellular says

      Thanks for reaching out to us, Tracy. You should be able to adjust your notifications by opening the Messaging app, then tapping the menu in the top right corner. There, you should find an option for Settings or Notifications. If you aren’t able to fix the issue in the settings, please call us at 888-345-5509. We can do some additional troubleshooting and work with you to get this resolved. We appreciate you posting, and we hope you have a lovely day!

      reply to Ashley

  27. Linda says

    I just switched to Consumer Cellular a couple weeks ago. Everything works fine except that I no longer receive group texts from my colleagues. Individual texts from family and friends are no problem. I’m just not getting the group texts. What can I do to receive group texts on my LG Xpression C395?

    reply to Linda

    • Ashley at Consumer Cellular says

      Thank you for posting, Linda. I reviewed your account, and I see that you’re currently using one of our SIM cards. We may need to send some updates to your device or help you adjust some settings in order for group messaging to work properly on your phone. Please give us a call at 888-345-5509 at your convenience. We appreciate you taking the time to reach out to us, and we look forward to assisting you!

      reply to Ashley

  28. Laura Montelongo says

    I cannot send or receive a text message. When someone does send me a text message, the message I get is ‘undeliverable”. Then this person is blocked from sending me any messages. I too, receive the same message as “undeliverable” How do I fix this problem? My daughter sent me a picture of the grandkids, but once again, I was unable to receive. Please help!

    reply to Laura

    • Ashley at Consumer Cellular says

      Thank you for posting, Laura. I was able to take a look at your account, and I see that our customer account advisor, Quintin, spoke with you regarding this issue yesterday. We’re so glad that he was able to help you resolve the messaging issue. If there is anything else we can help you with, please don’t hesitate to call us at 888-345-5509. We appreciate you reaching out to us, and we hope you have a lovely day!

      reply to Ashley

  29. Dick Condo says

    I keep getting the message “Unable to sign in to account” Then I’m asked to enter my email password. Sometimes this happens several times a day. Shouldn’t I have to do this only once? HELP!

    reply to Dick

    • Ashley at Consumer Cellular says

      Thank you for posting, Dick. It sounds like you’re talking about the Google account on your device. First, please try powering your phone off, then turn it back on again. If the issue continues, please give us a call at 888-345-5509 and we will be happy to perform some additional troubleshooting. We appreciate you taking the time to reach out to us, and we hope you have a great day!

      reply to Ashley

  30. Peter says

    In my account ME AND MY WIFE have unlimited texting. Sending text from both phones is working, receiving text on both phones NOT. I did everything possible on our phones, still nothing. BAD thing is there is no way/no how to do ANYTHING on our accounts!!! What is wrong?

    reply to Peter

    • Ashley at Consumer Cellular says

      Thanks for reaching out to us, Peter. It sounds like we may need to verify some settings on your phones and adjust them as needed. Please give us a call from another phone if possible at 888-345-5509. We can perform some troubleshooting with you over the phone and send updates to your phone if needed. We appreciate you posting, and we look forward to assisting you!

      reply to Ashley

  31. Joseph says

    Is the email to text address (number)@mailmymobile.net?

    reply to Joseph

    • Ashley at Consumer Cellular says

      Thanks for posting, Joseph. That should work for you to send a message to a phone from an email account. If you have any questions, please let us know at 888-345-5509. Have a lovely day!

      reply to Ashley

  32. Betty Brummer says

    How often should you upgrade phone

    reply to Betty

    • Ashley at Consumer Cellular says

      That’s a great question, Betty, and it really depends on how you enjoy using your device. Many customers find that it’s time to upgrade when they aren’t able to use certain apps or features, or if they find themselves charging their device constantly. You may also want to upgrade to try new features such as dual cameras or fingerprint security. We’re happy to talk with you about your current device, and tell you more about other devices in our lineup that would be a good fit. Just give us a call at 888-345-5509 and we’ll be ready to assist you. Thanks for taking the time to post, and we look forward to speaking with you soon!

      reply to Ashley

  33. Jane says

    HI! My mom and I both recently switched SIM cards because of issues with the old ones and now neither one of us can group text. We can send/receive simple texts but can’t group text or receive pics. We both have Apple SE’s, and I have made sure that the group messaging setting is on for both of us and the MMS setting is on as well.

    reply to Jane

    • Ashley at Consumer Cellular says

      Thanks for reaching out to us, Jane. Please give us a call at your convenience, and we will be happy to troubleshoot that for you. We appreciate you posting, and we look forward to assisting you!

      reply to Ashley

  34. Jimmy says

    When I was with AT&T I was told that if I texted to another carrier, the number would be green and I would be charged for the text. Only texts to people who used the same carrier would be free. Is this the same for Consumer Cellular or are ALL texts free regardless of carrier?

    reply to Jimmy

    • Ashley at Consumer Cellular says

      Thank you for posting, Jimmy. I was able to review your account, and I see that Amber, our customer account advisor, was able to answer your questions. All of our Connect plans include unlimited text messaging, so it won’t matter if you send messages to someone using another carrier or if you send them to someone else on our service. We appreciate you taking the time to post, and please let us know if we can answer any other questions you may have. Have a lovely day!

      reply to Ashley

  35. Lucas says

    How do I group text with more than 10 recipients? My phone seems capped at 10.

    reply to Lucas

    • Nicole at Consumer Cellular says

      Thank you for posting, Lucas. The group messaging limit is 10 recipients and we do not have a way to increase that. If you need to send a message to more than 10 people at once, then you can try a third-party messaging app from your phone’s app store.

      reply to Nicole

  36. Amanda says

    When it gives the option to “save in drafts,” where is the draft folder? I can’t find it!

    reply to Amanda

    • Hi Amanda, thanks for your post! If you have a draft of a text sent to your phone, it would appear in the inbox of a smartphone, or if you have a flip phone in the messaging section there is a draft option. If you have any further questions, please give us a call at 888-345-5509 or chat with us here and we would be more than happy to help with that.

      reply to Jacob

  37. Alex says

    I have a phone on my plan, is there any way to see the texts on it with-ought accessing the phone?

    reply to Alex

    • Nicole at Consumer Cellular says

      Hi Alex, if you need to content of the text messages, that is not something that we have access to for the privacy of our customers. If you need to check the texting usage instead, you can do that by logging into your account here.

      reply to Nicole

  38. Scott says

    Can texting be turned off completely? I dont want to receive any text messages on the cellphone.

    reply to Scott

  39. DC Hampton says

    How do you get capital letters when texting on a Consumer Cellular flip phone?

    reply to DC

  40. Terry says

    Anyone know how to send an MMS via email to a Consumer Cellular number(s)? I have a program that sends out an audio an AMR type audio as well as an MP3 audio to let ambulance crew members there is a page. I cannot get it sent to Consumer Cellular. This is the only carrier that I cannot get to work.

    reply to Terry

    • Hi Terry, that’s a great question! It’s going to depend which carrier, we use AT&T and T-Mobile towers to provide service, your customer is using. If you’d like, you can have them give us a call at 800-686-4460 or chat with a live agent here and we’d be happy to help get that information for you.

      reply to Jacob

  41. Kristin Martin says

    Can you up the group text limit? I see in early 2019 the limit was 10. Can you make it higher now? I get involved in many larger group texts, but I can’t reply. Other people don’t seem to have that limit.

    reply to Kristin

  42. Bob Wallace says

    Hi I have a Samsung Galaxy S7 and I am on Consumer Cellular. I see that I can’t reply to any if the text is more than 10 people. You recommend a third party app. Can you recommend one and do you see Consumer cellular ever going up on there limit.
    Thanks Bob

    reply to Bob

    • Hi Bob, thanks for your post. The cap that our carrier puts on for group messaging is 10 recipients and we haven’t heard of any near-future plans for that to change. What I would suggest is reaching out to your contacts to see which one they use to download so that way you can stay connected to them using that.

      reply to Jacob

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