Tips on Texting

In a recent survey of more than 800 Consumer Cellular customers aged 50+, cell phone simplicity was found to be the major determining factor when it came to cell phone and plan selection. However, we also found that about one third of this audience was interested in text messaging.

Texting has become one of the leading modes of communication. Here are a few tips to help make texting simple and hassle free.

#1 Know the Proper Texting Context: Texts are best used when asking short simple yes/no questions or when trying to gather quick specific bits of info.  Texting is not ideal for having long drawn out conversations.

#2 Use a Cell Phone with Easy-to-Read, Enlarged Buttons and Display Text: Nothing is more aggravating than trying to type a message on a phone that has small keys and a screen with small font.  Phones with large buttons and screens make typing and reading texts easier.  Here are a few examples of some text friendly phones.

#3 Texting is Informal: Unlike formal letter-writing or professional business correspondences via email, texting is a largely informal method of communication.  Traditional words can be shortened for ease of use.  A few examples include:

  • Because = cause
  • At = @
  • Two, to, too =2
  • You = U
  • Are = R

#4 Keep Texts Short: When texting, keep it brief.  For example:

Longer Version:
“Good Morning.  I am going to the grocery store and am wondering if you need me to pick you up anything?  Also what time should I pick you up from soccer practice?”

Text Version:
Hi!  Going 2 store.  Need Anything?  What time for after practice pick up?

While this second message won’t impress any English teachers, it is short, and gets the message across. 

149 Thoughts on "Tips on Texting"

  1. Helen Pritchett says

    How to text using spaces between the words.

    • Ashley at Consumer Cellular says

      Thank you for the comment, Helen. Using text messaging can be tricky to get the hang of, and it can be different depending on which phone you are using. We recommend using our How-To videos on our website here. Just take a look at the Text Messaging video, and if you run into issues, just give us a call at 888-345-5509. We’ll be happy to walk you through it. Thanks!

    • Joann Kilcullen says

      Hello, do you know what the sms to send a text to or from an e-mail is for consumer cell someone had suggested it was ([email protected]) but this doesn’t work. I would appreciate the information. Thanks Joann

      • Ashley at Consumer Cellular says

        Thanks for posting, Joann! That information is correct, but if you are trying to send a photo or video, please try “[email protected]”. And remember, be sure you’re using their phone number rather than your own. If we can help you with anything else, please don’t hesitate to call us at 888-345-5509. We hope you have a great day!

        • Vicki says

          What is the sms to send a text to or from an e-mail is for consumer cellular. I was told [email protected] Will this work?

        • James Greathouse says

          Ashley I have a problem with my ZTE
          AVID 557 phone.
          The “icon” for the camera just disappeared. NOW I can not take a photo/ picture.

          • Nicole at Consumer Cellular says

            Hi James, I recommend tapping the Apps button on your home screen. It looks like a white circle with 6 dots. If the Camera app isn’t located there, please give us a call at 888-345-5509 or chat with us here.

  2. james white says

    I would like to know how to get numbers when texting like 6/7/2015 what do I have to do

    • Ashley at Consumer Cellular says

      Great question, James. I see that you are using one of our popular Doro PhoneEasy 618 phones, so you are texting using the keypad. To get a number to appear on the screen, you need to press the number you wish to use on the keypad 4-5 times. For example, if you want to type the number “2”, you need to press the 2 on the keypad four times. The number will be typed after you’ve gone through the letter options on the key. If you would like to add a symbol such as a slash or dash, press the star key (*), then use the arrows on your keypad to choose the symbol. Then use the left soft key button to select “OK”. We have a great video on using the texting feature on the Doro 618 on our support page here. We’re also available for help at 888-345-5509. Soon you’ll be a texting expert!

  3. cynthia says

    Is CC going to come out with a text app? I would love to text my CC friends from my tablet (larger key board) instead of using the tiny keyboard on my phone which is hard to see and not big finger friendly.

    • Ashley at Consumer Cellular says

      Thank you for commenting, Cynthia. We don’t currently have plans for a texting app, but we do appreciate the suggestion! There are many different keyboard apps available that might make your phone easier to use. Just check out the Google Play Store or iTunes and search “keyboard”. Let us know if you find a great option, we would love to hear about it! Thank you again for taking the time to reach out to us today.

  4. Janet says

    I know that text messages are meant to be short and to the point, but what is the maximum length a text message can be before it is split into pieces? I sent one that was on the longer side and it split the message in the middle of a word. Can’t the phone display how many characters are left before the message splits?

    • Ashley at Consumer Cellular says

      That’s a great question, Janet. In general, most MMS text messages are limited to 144 characters, then will be split in two. Some phones have the ability to view the character count. I see you are using a Moto G EXT, which doesn’t display the number. If we can answer any other questions about using text messaging for you, please give us a call at 888-345-5509. We’ll be happy to help! We appreciate you taking the time to post!

  5. PAT says

    HOW DO YOU GET ? AND OTHERS !

    • Ashley at Consumer Cellular says

      Great question, Pat. For smartphone users, you can find the punctuation options on your keyboard, usually somewhere near your space bar. Look for a a key with “Sym” or for one with a few different symbols shown on it. For feature phones, it is usually an option on the “1” key, such as with our Envoy. We’re happy to work with you over the phone if you like, just give us a call at 888-345-5509, and we’ll help you get texting in no time! Thank you for commenting today, and we hope you have a great day!

  6. Irene says

    Trying to text with a Lenovo phone why does it say att and message not being sent?

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Irene! I was able to take a look at your account, and I see that Aniya, your customer account advisor, was able to help you troubleshoot and recommended some next steps. If we can help you with anything else at this time, please give us a call at 888-345-5509 and we will be happy to assist you. Thank you for taking the time to post, and we hope you have a wonderful day!

  7. Stan Managbanag says

    If I may request a change of plan, what will happen to the minutes remaining? I want to go back to the simple plan that will cost only 20 Dollars a month. Is this possible Thanks.

    • Ashley at Consumer Cellular says

      We’re happy to help you with that, Stan! You can change your plan up until the last day of the billing cycle. That way if you have a lot of minutes left over that you won’t be needing, you can move down to a smaller plan and save. You can change your plan within the My Account portal on the site, with the My CC app or we can help you do so over the phone at 888-345-5509. With our flexible plans, you always have the opportunity to change to the best plan for your needs. Thank you for posting today!

  8. daniel j monico says

    Texting troubles- why do I sometimes have problems sending or receiving simple texts with no attachments- just this morn it happened again- I have 3 texts that are in a sending mode-

    • Ashley at Consumer Cellular says

      We’re sorry to hear that you’ve been experiencing texting issues, Daniel. Please try turning your phone off, then back on again. I took a look at your account, and ensured that texting is enabled and ready on our end. It may be having an issue connecting to the towers, so this will allow it to reconnect to the tower nearest you with the strongest signal. If the issue persists after you restart your phone, please call us at 888-345-5509 and we will troubleshoot this issue further. Thank you for reaching out to us, and we hope you have a great day!

  9. Michael says

    My phone is basic. I don’t want or need texting or data. Can I opt out of texting and data and not be charged for the incoming texting SPAM I am getting on my phone ?

    • Ashley at Consumer Cellular says

      We can help you with that, Michael. Just give us a call at 888-345-5509, and we can talk with you about your options. Many of our customers prefer to just make phone calls, so we’re happy to help you make that happen. Thank you for posting, and we look forward to talking with you!

  10. Richard Rubin says

    Why is there such l-o-n-g hold times when phoning 8883455509? always at least a 15+ minute wait on hold!

    • Ashley at Consumer Cellular says

      We certainly apologize for the wait, Richard. Due to the Memorial Day holiday, our offices were closed so that our employees could spend the day with their families. Our team is ready to help you today at 888-345-5509 whenever you’re ready. Thank you for posting, and we look forward to speaking with you!

  11. Janet Adams says

    From Ireland, can I text message to husband in USA? If so what is the cost? Thanks, Janet

    • Ashley at Consumer Cellular says

      Thank you for the question, Janet! Our phones are designed to only work within the United States, so we don’t recommend using it to send messages while overseas. However, if you have a smartphone, there are many messaging options available if you have access to a Wi-Fi connection. For iPhones, iMessage is a great option, and Android users may find Facebook or Google Messenger useful for keeping in touch. We’re happy to talk with you about your options at 888-345-5509 at your convenience. We appreciate you taking the time to post, and we hope you have a wonderful day!

  12. Jennifer Heist says

    Is there a way to block texts from being received if sent from a certain number? I have a Motorola Moto G phone. Thanks.

    • Ashley at Consumer Cellular says

      Thank you for asking, Jennifer. While we can’t block messages from certain numbers that are sent to your phone, there are a variety of message blocking apps you can download through the Google Play store. These can assist you in blocking unwanted messages, and categorizing others as spam. Be sure to let us know if you find one that you particularly find useful! We’re happy to answer any other questions you may have regarding your Moto G at 888-345-5509. We appreciate you posting today, and we hope you have a wonderful day!

      • Rick says

        My moms phone I can’t receive my text messages but I can send messages. She has a Samsung phone

        • Hi Rick, thanks for your post. We’d be happy to help your mom with the issues that she’s having with her phone. Have her give us a call at 800-686-4460 or she can also chat with one of our agents here for further assistance.

  13. gary uselton says

    How to group text?

    • Ashley at Consumer Cellular says

      I’m happy to help you with that, Gary. I took a look at your account, and I see you are using the Consumer Cellular Envoy. To send a message to multiple people, open the Message feature. From there, either enter the phone numbers you want to include on your group messages, or select multiple contacts from your list. If you find yourself having issues with this feature, we’re happy to troubleshoot it further at 888-345-5509. Thank you for posting, and we hope you have a great day!

  14. Mary Cox says

    I just started texting and don’t understand what 30mb/300 text mean. If I go over the 30mb what is the charge? Can I only use 300 words or is it minutes?

    • Ashley at Consumer Cellular says

      Great questions, Mary! When it comes to text messaging on your plan, you have 300 total messages to use. These can be sent or received by your phone. The 30MB is the amount of web data on your plan. You’ll use this if you aren’t connected to Wi-Fi and are using features such as email, music streaming or surfing the web. With our Automatic Upgrade feature, we’ll automatically move you to the next largest plan if you use all of our data or messages. That way you’ll never pay overage fees, and you don’t have to do anything. We’re happy to talk with you more about your plan if you like. Just give us a call at 888-345-5509 and we will answer any other question you may have. Thank you for taking the time to post, and we hope you have a wonderful day!

  15. James Weller says

    I just activated my texting and I am using data at 6 and 12 every day. I am not using the internet except thru my wifi. What might this be?

    • Ashley at Consumer Cellular says

      That’s a common question, James. I reviewed your account, and I see that there is a Moto G4 smartphone being used. Even when connected to Wi-Fi, you may be using small amounts of background data unintentionally with that smartphone. Data is reported by the towers in batches, generally at 6 and 12 daily. If you are concerned about using too much data, we’re happy to walk you through adjusting some settings at 888-345-5509. Thank you for taking the time to post, and we hope you have a great day!

      • Harry says

        People are trying to send me images screenshots by text. The only way i can fec is by turning on cellular data. When I’m on WiFi. Why is that

        • Hi Harry, great question! In order for that feature to work properly, it does need the data connection to allow for those pictures to come through. It doesn’t use the data plan, but MMS needs that connection to the network in order to allow for picture messages to come through on the phone.

  16. Beth says

    Can I go into my account and have access to texts I sent, but deleted off my phone?
    Thanks!

    • Ashley at Consumer Cellular says

      We appreciate you asking, Beth! Unfortunately, once you remove or delete messages from your phone, there isn’t a way for you to review them in your account. We’re happy to help you take a look at your message settings or answer any other questions you may have at 888-345-5509. Thank you for posting today!

  17. Pamela Carroll says

    Can Consumer Cellular flip phones text with desktop computers owners? Do these phones have text addresses?

    • Ashley at Consumer Cellular says

      Thank you for asking, Pam. You can definitely send and receive text messages with either of our flip phone options. You’ll just need one of our text and data plans to do so, and they start at just $2.50 per month. As for sending messages to a desktop computer, it would depend on the program being used with the PC. If we can answer any other questions you may have about text messaging, we’re happy to do so at 888-345-5509. We appreciate you taking the time to ask us your question, and we hope you have a great day!

  18. Cheryl says

    How do I forward texts on my doro smart phone?

    • Ashley at Consumer Cellular says

      Thanks for posting, Cheryl! You can forward a text message to a contact or to a number by pressing and holding the message. A menu will appear on the screen, and you’ll want to select the “forward” option. If we can assist you with anything else at this time, please don’t hesitate to call us at 888-345-5509. We hope you have a great day!

  19. JOHN says

    I recently converted to consumer cellular and brought my Samsung S5 with me. I am having trouble with texting. I can receive a simple text but not a group text or a text with attachments. Does anyone out there with a Samsung S5 have a solution. I would prefer not to change carriers again.

    • Ashley at Consumer Cellular says

      Thank you for reaching out to us, John. It sounds like we may need to troubleshoot some settings on your device. If you can, please give us a call at 888-345-5509 and we will be happy to help you. We appreciate you posting!

  20. Laurie says

    Hello. Ever since I have received my phone which I purchased from you, I have had trouble sending texts with a photo. I have called numerous times and spoken with someone who has solved the problem for that moment. Then a week or 2 or 3 later it does not work again. Can you please explain what is happening? Thank you.

    • Ashley at Consumer Cellular says

      Thank you for reaching out to us, Laurie. We’re sorry to hear that you’ve been experiencing issues with the messaging feature. First, please make sure that you have data turned on. You will need a data connection in order to send or receive photo messages. Next, please try turning it off, then back on again. This will allow your device to restart, which may resolve the problem. If the problem continues, please give us a call at 888-345-5509 and we can troubleshoot further to get this resolved for you. We appreciate you posting today!

  21. Peggy Reed says

    I just got a new Huawei Vision 3 which I love but I am not receiving texts (I’m really not. I checked with people who tried to send them. I did not get anything). I don’t seem to have problem sending.

    • Ashley at Consumer Cellular says

      Thanks for posting, Peggy. We may need to send an update to your phone or adjust a setting to make sure your messaging is working properly. Please give us a call at 888-345-5509 at your convenience, and we’ll be happy to work with you to get that resolved. We appreciate you taking the time to reach out to us, and we look forward to speaking with you!

  22. Bev says

    What is the SMS Gateway for Consumer Cellular? I left my phone home and need to text my husband via email.

    • Ashley at Consumer Cellular says

      Thanks for asking, Bev! If you only need to send a text message, just enter the phone number in the “To” field, such as [email protected]. If you need to send a picture message, you would use something similar to [email protected]. We’re happy to assist you with any other questions if needed at 888-345-5509. We appreciate you taking the time to post today!

      • Jen says

        I just tried both those SMS gateway addresses for a consumer cellular number, and they were both rejected. Do you expect they should both still work to text via email? Thanks

        • Ashley at Consumer Cellular says

          Thanks for posting, Jen. If those settings aren’t working for you, we may need to perform some additional troubleshooting. Please give us a call at 888-345-5509 at your convenience, and we will be happy to assist you. We appreciate you reaching out to us today!

  23. Ally Dailey says

    I have no problem sending text messages, i just don’t receive them. i will receive a few every now and then, but usually messages that other people send me never come through.

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Ally! It sounds as if some updates and troubleshooting may be needed to resolve the problem. Please call us at 888-345-5509 at your convenience, and we’ll work with you to fix this messaging issue. Thank you for taking the time to reach out to us, and we look forward to speaking with you soon!

  24. Rudy Dankwort says

    How do you see older text messages? I stumbled on them one time but have no idea how I did it. There were messages listed as “1 day old”, “2 days old”, etc.

    • Ashley at Consumer Cellular says

      Great question, Rudy! I took a look at your account, and I see that you are using the Doro 824 smartphone. To view previous messages, tap the messages icon on your home screen. You should see any ongoing or previous conversations. If we can be of any help or walk you through this feature, please call us at 888-345-5509. Thank you for posting, and we hope you have a great day!

  25. PAUL FLEMING says

    All of a sudden I can not send text messages. I have a HUAWEI ASCEND 2. How do I fix this?

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Paul. I was able to review your account, and everything looks good on this end. Please try turning your phone off, then back on again to allow it to reconnect to the cellphone tower. If that doesn’t resolve the problem, please call us at 888-345-5509, and we can do some additional troubleshooting so we can resolve this messaging issue. Thank you for taking the time to bring it to our attention, and we hope you have a great day!

  26. Tracy says

    I do not get a notification when people send me texts. All other notifications work. I have to go through contacts manually to see who has texted me. Have a ZTE AVID 828.

    • Ashley at Consumer Cellular says

      Thanks for reaching out to us, Tracy. You should be able to adjust your notifications by opening the Messaging app, then tapping the menu in the top right corner. There, you should find an option for Settings or Notifications. If you aren’t able to fix the issue in the settings, please call us at 888-345-5509. We can do some additional troubleshooting and work with you to get this resolved. We appreciate you posting, and we hope you have a lovely day!

  27. Linda says

    I just switched to Consumer Cellular a couple weeks ago. Everything works fine except that I no longer receive group texts from my colleagues. Individual texts from family and friends are no problem. I’m just not getting the group texts. What can I do to receive group texts on my LG Xpression C395?

    • Ashley at Consumer Cellular says

      Thank you for posting, Linda. I reviewed your account, and I see that you’re currently using one of our SIM cards. We may need to send some updates to your device or help you adjust some settings in order for group messaging to work properly on your phone. Please give us a call at 888-345-5509 at your convenience. We appreciate you taking the time to reach out to us, and we look forward to assisting you!

  28. Laura Montelongo says

    I cannot send or receive a text message. When someone does send me a text message, the message I get is ‘undeliverable”. Then this person is blocked from sending me any messages. I too, receive the same message as “undeliverable” How do I fix this problem? My daughter sent me a picture of the grandkids, but once again, I was unable to receive. Please help!

    • Ashley at Consumer Cellular says

      Thank you for posting, Laura. I was able to take a look at your account, and I see that our customer account advisor, Quintin, spoke with you regarding this issue yesterday. We’re so glad that he was able to help you resolve the messaging issue. If there is anything else we can help you with, please don’t hesitate to call us at 888-345-5509. We appreciate you reaching out to us, and we hope you have a lovely day!

  29. Dick Condo says

    I keep getting the message “Unable to sign in to account” Then I’m asked to enter my email password. Sometimes this happens several times a day. Shouldn’t I have to do this only once? HELP!

    • Ashley at Consumer Cellular says

      Thank you for posting, Dick. It sounds like you’re talking about the Google account on your device. First, please try powering your phone off, then turn it back on again. If the issue continues, please give us a call at 888-345-5509 and we will be happy to perform some additional troubleshooting. We appreciate you taking the time to reach out to us, and we hope you have a great day!

  30. Peter says

    In my account ME AND MY WIFE have unlimited texting. Sending text from both phones is working, receiving text on both phones NOT. I did everything possible on our phones, still nothing. BAD thing is there is no way/no how to do ANYTHING on our accounts!!! What is wrong?

    • Ashley at Consumer Cellular says

      Thanks for reaching out to us, Peter. It sounds like we may need to verify some settings on your phones and adjust them as needed. Please give us a call from another phone if possible at 888-345-5509. We can perform some troubleshooting with you over the phone and send updates to your phone if needed. We appreciate you posting, and we look forward to assisting you!

  31. Joseph says

    Is the email to text address (number)@mailmymobile.net?

    • Ashley at Consumer Cellular says

      Thanks for posting, Joseph. That should work for you to send a message to a phone from an email account. If you have any questions, please let us know at 888-345-5509. Have a lovely day!

  32. Betty Brummer says

    How often should you upgrade phone

    • Ashley at Consumer Cellular says

      That’s a great question, Betty, and it really depends on how you enjoy using your device. Many customers find that it’s time to upgrade when they aren’t able to use certain apps or features, or if they find themselves charging their device constantly. You may also want to upgrade to try new features such as dual cameras or fingerprint security. We’re happy to talk with you about your current device, and tell you more about other devices in our lineup that would be a good fit. Just give us a call at 888-345-5509 and we’ll be ready to assist you. Thanks for taking the time to post, and we look forward to speaking with you soon!

  33. Jane says

    HI! My mom and I both recently switched SIM cards because of issues with the old ones and now neither one of us can group text. We can send/receive simple texts but can’t group text or receive pics. We both have Apple SE’s, and I have made sure that the group messaging setting is on for both of us and the MMS setting is on as well.

    • Ashley at Consumer Cellular says

      Thanks for reaching out to us, Jane. Please give us a call at your convenience, and we will be happy to troubleshoot that for you. We appreciate you posting, and we look forward to assisting you!

  34. Jimmy says

    When I was with AT&T I was told that if I texted to another carrier, the number would be green and I would be charged for the text. Only texts to people who used the same carrier would be free. Is this the same for Consumer Cellular or are ALL texts free regardless of carrier?

    • Ashley at Consumer Cellular says

      Thank you for posting, Jimmy. I was able to review your account, and I see that Amber, our customer account advisor, was able to answer your questions. All of our Connect plans include unlimited text messaging, so it won’t matter if you send messages to someone using another carrier or if you send them to someone else on our service. We appreciate you taking the time to post, and please let us know if we can answer any other questions you may have. Have a lovely day!

  35. Lucas says

    How do I group text with more than 10 recipients? My phone seems capped at 10.

    • Nicole at Consumer Cellular says

      Thank you for posting, Lucas. The group messaging limit is 10 recipients and we do not have a way to increase that. If you need to send a message to more than 10 people at once, then you can try a third-party messaging app from your phone’s app store.

      • M Gustaff says

        what 3rd party messaging App is safe to use?? I don’t want to have others have to download an app to view my text messages.. is there any app that can text more than 10 people using my consumer cellular phone number?
        I just don’t want to download anything from google play store that will steal my information.

        • Nicole at Consumer Cellular says

          Thank you for taking the time to post, M. There are a number of third-party messaging apps that can be used, including Facebook Messenger, Google Hangouts, and Skype to just name a few. Because we don’t manage these apps, we cannot say for certain if they will require your phone number. In most cases, you would have an account associated with the service and messages are sent that way.

          • Frank says

            Google also has it’s own messaging app called “Messages”. It handles 15. Hangouts is scheduled to be discontinued according to Wikipedia.

  36. Amanda says

    When it gives the option to “save in drafts,” where is the draft folder? I can’t find it!

    • Hi Amanda, thanks for your post! If you have a draft of a text sent to your phone, it would appear in the inbox of a smartphone, or if you have a flip phone in the messaging section there is a draft option. If you have any further questions, please give us a call at 888-345-5509 or chat with us here and we would be more than happy to help with that.

  37. Alex says

    I have a phone on my plan, is there any way to see the texts on it with-ought accessing the phone?

    • Nicole at Consumer Cellular says

      Hi Alex, if you need to content of the text messages, that is not something that we have access to for the privacy of our customers. If you need to check the texting usage instead, you can do that by logging into your account here.

  38. Scott says

    Can texting be turned off completely? I dont want to receive any text messages on the cellphone.

  39. DC Hampton says

    How do you get capital letters when texting on a Consumer Cellular flip phone?

  40. Terry says

    Anyone know how to send an MMS via email to a Consumer Cellular number(s)? I have a program that sends out an audio an AMR type audio as well as an MP3 audio to let ambulance crew members there is a page. I cannot get it sent to Consumer Cellular. This is the only carrier that I cannot get to work.

    • Hi Terry, that’s a great question! It’s going to depend which carrier, we use AT&T and T-Mobile towers to provide service, your customer is using. If you’d like, you can have them give us a call at 800-686-4460 or chat with a live agent here and we’d be happy to help get that information for you.

  41. Kristin Martin says

    Can you up the group text limit? I see in early 2019 the limit was 10. Can you make it higher now? I get involved in many larger group texts, but I can’t reply. Other people don’t seem to have that limit.

  42. Bob Wallace says

    Hi I have a Samsung Galaxy S7 and I am on Consumer Cellular. I see that I can’t reply to any if the text is more than 10 people. You recommend a third party app. Can you recommend one and do you see Consumer cellular ever going up on there limit.
    Thanks Bob

    • Hi Bob, thanks for your post. The cap that our carrier puts on for group messaging is 10 recipients and we haven’t heard of any near-future plans for that to change. What I would suggest is reaching out to your contacts to see which one they use to download so that way you can stay connected to them using that.

      • M Gustaff says

        Jacob, none of my contacts use an app to do group messages to more than 10 people (they are all on Verizon’s network)
        Since Tmobile announced they are expanding RCS (https://www.t-mobile.com/news/network/rcs-with-google ) – will this help with the cap in any way since you’re on their network?

        • Nicole at Consumer Cellular says

          Hi M, while we do use T-Mobile and AT&T’s network for our service, we do not have all of the same features available. At this time, RCS is not available on our service and we do not have a time frame for when it may be in the future.

  43. Herman says

    Can the Doro Link flip phone do “intelligent” texting, (i.e. capitalize first letter of next sentence, for example)? Thank you

    • Hi Herman, great question! If there is a period at the end of the sentence, or a new line started, the Doro and the Link would both capitalize the next letter for that sentence.

      • Herman says

        Hi Jacob,
        On my Link phone, I have to go to “input mode” at the beginning of each sentence.

        • Nicole at Consumer Cellular says

          Hi Herman, you can change what input mode the Link is set to automatically by going to Settings > Device > Languages & Input > Keyboard & Input > TouchPal > Smart input. Auto Capitalization should be an available option. If you need further help with this, you can give us a call at 888-345-5509 or chat with us here.

  44. Dan says

    I can send texts ok but pictures won’t send.

    • Nicole at Consumer Cellular says

      Hi Dan, our customer service team would be happy to help with that if you give us a call at 888-345-5509 or chat with us here.

  45. Frieda says

    Have a Motorola Moto E6 and able to receive texts from short code numbers usually political in nature but when try to respond it does not allow. How can I reply to these type messages?

    • Nicole at Consumer Cellular says

      Hi Frieda, all you have to do is respond to them like any other text message. If you’re receiving an error when trying to send a response, I recommend giving us a call at 888-345-5509 or chatting here.

  46. Randy Constan says

    Has anything changed as of Feb, 2021? I’m a CC customer, and I just tried sending a simple text to a friend using the [email protected] format, from a GMAIL account. If failed, with “Diagnostic-Code: smtp; 550 5.1.1 recipient does not exist here. (where xxxxxxxxxx was the persons phone number. I subsequently tried sending them a text from my phone the usual way and it worked.

    • Hi Randy, thank you for your question. With our service, you don’t use a link or an email address to send a group message. What you would need to do is set up a regular text and add all of the contacts you want it to go to. Once your message is typed out, send it off and it’ll go to those contacts for you.

  47. Randy Constan says

    What I was trying to do was send a text via email, to a single person not a group. I used to be able to do this by emailing then [email protected] (where the xxxxxxxxxx is the destination mobile phone number). Trying this from my GMAIL account today on a desktop PC failed with the diagnostic message I described. That’s why I asked if this email-to-text method still worked, and if so why it might have failed. I’ve checked the destination number, and verified the person at that number does receive texts when i send them the usual way, through my phone.

    • Thank you for clarifying, Randy. If your friend is not on the AT&T network, then you would need to enter a different gateway since it’s going to that number. I would confirm that your friend is with AT&T and if not then you will need to find out what they are using and see what that specific carrier’s gateway for those messages is in order for it to go through.

  48. Nichrome says

    Has Consumer Cellular given any thought to providing their customers with a browser-based way to send and receive their texts from their laptop computers? The advantages of being able to use a full-size keyboard and large display screen when texting are significant.

  49. Andrea B. says

    Hi. My Samsung Note 20 is not allowing me to send a group text message of more than 10 recipients at one time. Can you fix this?

    Thank you!

    • Hi Andrea, thanks for your post! The most we can set up a group message for is the 10 recipients, we aren’t able to increase it based on the limits of our carrier. You can use a an app though to send a message to more people if needed.

  50. Jennifer Lynn Everham says

    I just switched to consumer cellular from Verizon, I have a samsung galaxy note 9, I am unable to send or receive group text messages, I have checked all my settings and my access point info and all seem to be set correctly, help!

    • Hi Jennifer, thanks for your post! I’m sorry to hear about the trouble you’re having with that feature and we’d definitely like to look into that for you. Give us a call at 800-686-4460 or chat with one of our agents here for further assistance.

  51. Pam Jacobson says

    I have an Alcatel flip phone, I can receive text messages, but I can’t send them. Any suggestions?

    • Hi Pam, thanks for your question! Looking a little bit into this, it looks like we need to get a connect plan added to your account in order for you to be able to both receive and send texts. Give us a call at 800-686-4460 or chat with one of our agents here for further assistance.

  52. Haewon says

    I recently switched from ATT to CC. When I try to response to iMessage on my iPhone 7s, it is not delivered unless i chose “send as text” option. Does this mean these message I sent get charged?

    • Hi Haewon, thanks for your post. What I would recommend would be to make sure that iMessaging is enabled in the phone which you can do by going into Settings > Messages > and make sure that iMessage has a green switch. Keep in mind that if you’re not sending to another iPhone, Send as an SMS would need to be enabled. If you keep having trouble with this, give us a call at 800-686-4460 or chat with one of our agents here

  53. Alan Kountz CPA says

    Does the CC Link flip phone have MMS messaging capability?

  54. Rita says

    I want a Consumer Cellular phone,but not a flip phone,I want the big screen. My present phone, a flip style,not a Con. Cell, .. to text I have to hit a number, 3 times, for some letters. And they are very small. What phones do you offer that have individual letters, to use when I want to text? I do not want a super=expensive phone though. Can you be of help. I am 86 years old , and need simple to use.
    I hope to receive an answer VERY SOON, I am in dire need. thank you.

    • Hi Rita, thanks for your post! We have a lot of different options for smartphones that will let you have those separated letters for texting on a keyboard as well as large screens, depending on your budget and needs. Check out our phone lineup by going to our website here and if you have any questions about the phone at all just let us know!

  55. Charles Simis says

    how do I forward text from a consumer cellular flip phone??

  56. Paul Lucas says

    How do I change back to capital letters after I begin txting. ?

    • Nicole at Consumer Cellular says

      Hi Paul, you can hold the “#” (pound) button on your keypad to change between upper case and lower case.

  57. Jessica Guyton says

    Why can’t my mom reply to group chat over 10 people?

    • Nicole at Consumer Cellular says

      Hi Jessica, group chats are limited to 10 recipients. If she wants to text groups larger, then she would need to use iMessage on an iPhone, or an app like Google Hangouts or WhatsApp on Android and iOS.

  58. Carol says

    When sending texts from a computer using the T-Mobile network, is there a different address for sending images or is it the same as sending text only messages using [email protected]?

  59. Patricia M Goodman says

    How to text to more than 10 recipients?

    • Nicole at Consumer Cellular says

      Hi Patricia, the maximum amount of recipients for group messaging is 10. If you want to message more than 10 people at once, you would need to use a third-party app such as Google Hangouts, Facebook Messenger, or WhatsApp.

  60. Rosie says

    Why do my text messages delete after I have read them?

  61. Jake smith says

    My mother’s new smartphone doesn’t seem to be able to send or receive texts. She is connected to the wifi. Is there something else I need to turn on? Thank you

  62. Patricia Herring says

    I have the same problem.

  63. Rachel says

    I am reading that you can add a third party messenger app to send to a larger group. I did that and I’m still being limited to 10 people. So how do I send it to 11 or 12 people then?

  64. Cathy says

    Why can’t I reply to a
    mass text of more than 10 recipients? I can’t delete some, as suggested, as I need ALL to see my response.

    • Nicole at Consumer Cellular says

      Hi Cathy, the limit set by the carrier is 10 recipients per group. If you need to message more than 10 people at a time, it is recommended to use a third-party messaging app such as Google Hangouts, WhatsApp, or Facebook Messenger. I apologize for any inconvenience.

  65. Brett F says

    please do whatever you need to do to increase the group texting limit above 10. This is unacceptable when every other carrier allows this. Using a ‘third party app’ is not a legitimate response and will likely force me to leave Consumer Cellular for a carrier that supports it. It’s getting ridiculous.

    • Nicole at Consumer Cellular says

      Thank you for taking the time to share your perspective, Brett. To clarify, we are a reseller so we do not own or operate the network used for our service. This also means that the group messaging limit is set by the carrier and not by Consumer Cellular. I understand that it can be frustrating if you need to text more than 10 people, which is why alternatives have been provided. Your feedback is appreciated, and I will pass it along.