Smartphone Apps of the Month- September 2015

I’ll always be the type who prefers to seize the day rather than just tread through it. Naturally I want to plow through my to-do list, efficiently complete my errands, save time for exercise, and oh yeah….relax and reflect with some me-time!

Thankfully, life’s far more feasible and enjoyable with two popular apps that I now put to good use. One’s a handy tool and the other’s a fun game, but each helps me make the most of my precious time.

Moves – for Android and iPhone

MovesWhen I hear “moves” I usually think of dancing the night away. But this Moves is a highly-rated fun app that automatically tracks your everyday life and exercise. It focuses on how you budget your time by looking at where you go and how often.

At first, I wondered if it would be smart enough to tell the difference between walking, running and cycling, but it magically does!  Moves displays your progress on a fun timeline with your daily routes displayed on a map. A built-in pedometer feature counts your steps, so you can set simple goals. I use it, for instance, to see if my new jogging route is shorter despite more hills and whatever crazy potholes I need to hop over.

Toward the end of the year, I have so many things to catch up on, too, so discovering it now was perfect timing. Since it’s right there on my cellphone, it goes where I go and remembers my every move. It’s nice because you used to need to carry a second device. Now it’s all tucked inside your phone with the Moves app.

I actually look forward to setting more goals for myself now. Who doesn’t like a good challenge, especially when it improves your well-being?

Pictoword – for Android and iPhone

PictowordPictoword is a new addiction for me, too. The good kind! It’s often what I do over breakfast to get my mind going each morning. Pictoword is one of the most popular word games in 30 countries. Download it, play it, and you’ll soon see why.

I’ve never been the crosswords type. Instead, I gravitate towards games that encourage me to think visually, so Pictoword is a perfect addition to my routine. You just “read” a series of pictures to discern which word they sound like when combined. It’s that simple. My family now begs me to play Pictoword with them whenever we get together.

Let me give you an example of how you play the game. Pictoword may show you a picture of a CAT and a LOG. Think about the word you hear after combining the two words associated with the images. Did you hear the word “CATALOG”?

Some are a bit more challenging than that example. No problem! If ever stumped, just say the words out loud or ask a friend. Soon you’ll both be shouting out answers and having a great time, too!

95 Thoughts on "Smartphone Apps of the Month- September 2015"

  1. Danford Greenwood says

    My phone on line shows “Restricted” when it rings on the other end (Person being called). I would like to have it changed to something more inviting to answer. People are not answering my phone because of the caller identification being “Restricted”

    reply to Danford

    • Ashley at Consumer Cellular says

      We will be happy to take care of that for you, Danford. Just give us a call at 888-345-5509, and we’ll make sure that is fixed for you. Thank you for reaching out to us today!

      reply to Ashley

  2. Dennis Nickels says

    I call the 1-888 number, wait for an hour, and talk to no one! Don’t we get help?

    reply to Dennis

    • Ashley at Consumer Cellular says

      We apologize for the inconvenience, Dennis. Our customer support team is here and ready to assist you. You can reach us by dialing 611 from your phone, or giving us a call at 888-345-5509. We’re also available via email at Service@ConsumerCellular.com. And of course, we’re happy to answer questions here on the blog. We appreciate your patience, and look forward to getting any issues you’re experiencing resolved. Thank you for reaching out to us.

      reply to Ashley

      • Thelma watkins says

        A friend of mine got a phone in July at a Sears store in Hbg,Pa and gave my name as a reference and I never got my $10.00 credit for referring her. Phone #717-798-1419. Cheryl Amspacher. Please check into this for me. Thank you.

        reply to Thelma

        • Ashley at Consumer Cellular says

          Not a problem, Thelma. I took a look at your account, and I see that we added that credit to your July invoice. We’re glad you and your friend were able to take advantage of our Refer a Friend credit! If we can answer any questions for you, please feel free to give us a call at 888-345-5509. We appreciate you taking the time to comment, and hope you have a wonderful day!

          reply to Ashley

  3. matthew walker says

    Why did I not get a email for this month for my bill ??? I checked my email info. you have and it is right !!! ??

    reply to matthew

    • Ashley at Consumer Cellular says

      We’re sorry about that, Matthew. I was able to email you the invoice, so please let us know if you don’t receive it. We’re happy to review it with you at 888-345-5509 if you have any questions. Thank you!

      reply to Ashley

  4. Frances says

    what happens if I do not want to renew my AARP
    membership

    reply to Frances

    • Ashley at Consumer Cellular says

      Thank you for asking, Frances. If you decide not to renew your AARP membership, then your rate plan would no longer reflect the 5% discount. Otherwise, your service wouldn’t change at all! If we can answer any questions for you, please feel free to give us a call at 888-345-5509. Thank you!

      reply to Ashley

  5. bill says

    your customer service is getting much worse. i am on hold now for a half hour, and the message said 5-10 minutes. i have been a loyal customer, but if this does not improve i will definitely move to another company.

    reply to bill

    • Ashley at Consumer Cellular says

      We sincerely apologize for the inconvenience, Bill. We have been experiencing higher call volume, and we’re working hard to hire additional excellent customer service staff members. I was able to take a look at your account, and I see that Chelsea was able to assist you this morning and resolve your issue. We appreciate your patience, and if we can assist you with anything further, please give us a call at 888-345-5509. Thank you!

      reply to Ashley

    • Dana says

      52 minutes and counting…

      reply to Dana

      • Ashley at Consumer Cellular says

        We apologize for the wait time, Dana. I took a look at your account, and I’m glad to see that Tyler, our customer representative, was able to help you. We’re always happy to assist our customers via email at Service@ConsumerCellular.com if that is more convenient. Thank you for your patience, and if we do anything else for you at this time, please don’t hesitate to call us at 888-345-5509. We appreciate you taking the time to comment, and we hope you have a great day!

        reply to Ashley

  6. CLARY Cormier says

    You customer service in horrible. My phone is off and no help. And it’s the weekend. I loved your service up to this point and even got others to join. Now I guess we all will be changing to another carrier. Very unhappy.

    reply to CLARY

    • Ashley at Consumer Cellular says

      We’re very sorry for any inconvenience you experienced over the weekend. Our staff can get very busy over the weekend, which can lead to longer hold times. I was able to take a look at your account, and I see that our customer service team has been able to assist you with your phone. If you continue to experience any issues, please give us a call at 888-345-5509, or you can reach out to us via email at Service@ConsumerCellular.com. Once again, we sincerely apologize, and we look forward to serving you.

      reply to Ashley

  7. Michael says

    Added a line with the Doro 626, to transfer the number from another provider. Activated upon receipt and got “SIM not provisioned MM#2”. Does that mean the port of the number is not yet complete?

    Also, I did not get a charging stand, but got a charging cable. Is the stand available separately?

    reply to Michael

    • Ashley at Consumer Cellular says

      Thank you for asking, Michael! I took a look at your account, and at the time you received the error, your port was incomplete. It has gone through now, so you should be able to enjoy your Doro. As for the charging stand, it is sold separately. We’re happy to get one on the way to you if you give us a call. We can be reached at 888-345-5509 at your convenience. Thank you for posting today!

      reply to Ashley

  8. noreenjs308@verizon.net says

    HAVE HAD MY IPHONE6+ SINCE APRIL. STILL CANNOT SEND E-MAIL AFTER 4 CALLS WITH IPHONE HELP.

    reply to noreenjs308@verizon.net

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Noreen. I was able to take a look at your account, and I verified that everything looks good on our end, and re-synched your service just to be sure. Here is a great resource for adding your email account to your iPhone. If we can assist you further, don’t hesitate to give us a call at 888-345-5509. We’ll do our best to get your email up and running in no time! Thank you for taking the time to reach out to us today.

      reply to Ashley

  9. Ray Stark says

    I told my friend William A. about the great service that I have, he then signed up with CC . I thought that I would receive a credit on my bill.

    reply to Ray

    • Ashley at Consumer Cellular says

      Thank you for referring a friend, Ray! I was able to take a look at your account, and I see that you received that Refer A Friend credit on your June invoice. It’s great way for you and a friend to save! If we can answer any questions for you about the credit or any of your invoices, please give us a call at 888-345-5509. Thank you for commenting today!

      reply to Ashley

  10. Karl Wilson says

    I am been charge for WiFi, Like Ived been on your network, For my Internet, I have WOW Internet at my house and the time’s that you show are at least 50% when I am at home on WoW Internet, that is why I am confused about the overages?

    reply to Karl

    • Ashley at Consumer Cellular says

      Thank you for posting, Karl. This is a common question for many of our customers. Data usage is reported to us in batches, so the times listed on your bill may not necessarily correlate to your time of use. I took a look at your account, and I see that Hector, our customer support team member, was able to answer your questions and get this resolved. If we can assist you with anything further, please give us a call at 888-345-5509. Thank you for taking the time to comment today!

      reply to Ashley

  11. Henry says

    Good service I lost all access to my messages 1 call to CC got it fixed in about 5 min. ” way to go Consumer Cellular”

    reply to Henry

  12. Gina says

    I plan to start service with Consumer Cellular using my iPhone 6plus 64GB from AT&T and the sim card from Target. Will sim card provide service on 64GB phone? I see that you are always “out-of-stock” on this model.

    reply to Gina

    • Ashley at Consumer Cellular says

      Thank you for posting, Gina. I’ve responded to your other comment, and you shouldn’t have any issues based on the memory in your phone. Thank you!

      reply to Ashley

  13. Gina says

    can i expect the quality of service using C.C. sim card on iphone 6-64gb as on iphone 6-16 gb?

    reply to Gina

    • Ashley at Consumer Cellular says

      Absolutely, Gina! As long as you are using the SIM card with an unlocked, GSM version of the iPhone 6 16GB, you shouldn’t experience any differences while using it. We’re happy to walk you through installing your SIM card in a different phone if you like. Just give us a call at 888-345-5509, and we’ll be ready to assist you. Thank you for taking the time to comment today!

      reply to Ashley

  14. Drew says

    I previously sent a complaint to you regarding the Galaxy S Relay and you responded with information on how to prolong battery life. This is the least of my problems with this phone. As I said in my earlier message, the phone cuts off unexpectedly and is extremely slow. If something is downloading, no other app will respond.

    I noticed you have quit selling these phones. I assume it is because you got so many complaints. Add one more to that list.

    reply to Drew

    • Ashley at Consumer Cellular says

      We’re sorry to hear that the S Relay hasn’t been a good fit for you. It’s true that we no longer offer that device. I was able to take a look at your account, and I see that you are going to try our SIM card with a phone you used previously. Please let us know if we can assist you with the transfer. We’re happy to help you at 888-345-5509. Thank you for commenting and providing your feedback, and we appreciate your business!

      reply to Ashley

  15. ron brown says

    U have my crd. on file. Pay my bill with that.

    reply to ron

    • Ashley at Consumer Cellular says

      Thank you for commenting, Ron. In order to process your payment automatically, we would need you to give us a call at 888-345-5509, or complete the transaction through the My Account section of our site. We apologize for any inconvenience, and appreciate you reaching out to us!

      reply to Ashley

  16. Duane says

    What settings do I need on my two Moto E LTE phones in order to message back and forth with IOS phones? I also use mini IPADs for messages. Have had the Moto phones for a week. Previously had IPhone 4s.

    reply to Duane

    • Ashley at Consumer Cellular says

      Thanks for asking, Duane! To send MMS or SMS messages (photo messages and regular text messages), you don’t need to do anything but use the messaging app on your Moto E LTE. iPhones do have a special function called iMessage, but it is not compatible with Android. An iPhone user can send a regular text message to your phone without issue. If we can answer any Android questions for you, we’re happy to do so at 888-345-5509. We appreciate you taking the time to comment, and we hope you have a wonderful day!

      reply to Ashley

  17. Margaret White says

    I hate cell phones because they make you reachable and when I get away from the house, that is my quiet time to think, listen to music and enjoy nature. Also when I am shopping, the phone rings and it is invariably at the bottom of the cart with groceries piled on top. By the time I get to it, the person is gone. I call them back as I am approaching the check out line and someone at home is wanting a certain ice cream. Since I shop at Wal mart, it is about a half mile at the back of the store. Now I have the Hwawei phone which I love because I do not have to wear my reading glasses and it is so big that I can find it easily. It is so easy to figure out and the colors are beautiful. Unfortunately It cannot make a good picture of me. I think the settings are not made for pale white women with gray hair. They will need to work on that one and make an app to knock off a few pounds, make me look younger, whiten my teeth and color my hair blonde. Consumer cellular is doing a great job and I just wish you had internet service so I can finally break my ties with AT&T. Oh, the stories I could tell you.

    reply to Margaret

  18. oran foley says

    I plan to change from cricket to cosumer celluar service. Can I use at&t Z222 go phones for this service?

    reply to oran

    • Ashley at Consumer Cellular says

      Thank you for asking, Oran. In general, unlocked GSM phones work well with our service, such as those used previously with AT&T or T-Mobile. The best way to know for sure is to try one of our SIM cards with your phone. It’s risk free, and we’ll even give you a $10 credit so you don’t pay anything out of pocket for the SIM card. You can pick one up at your local Target or Sears store, find one on our website here, or we can send one to you if you give us a call at 888-345-5509. We appreciate you reaching out to us, and we look forward to serving you!

      reply to Ashley

  19. Tabby says

    Yes I have been sending text messages out to family members and close friends and they are telling me they have replied back but I haven’t been able to receive them so can you please tell me what is going on and my phone is Android Huawei U8665 model AT&T , I am getting upset over this …

    reply to Tabby

    • Ashley at Consumer Cellular says

      We apologize for any inconvenience, Tabby. I was able to look at your account, and I see that Nikisha, our customer service team member, was able to reset your service and send you a test message successfully. If we can assist you with anything else at this time, please don’t hesitate to call us at 888-345-5509. Thank you for posting, and we hope you have a wonderful day!

      reply to Ashley

  20. Bobby says

    Does CC support WiFi calling? I had it with my previous carrier. It is a great plan. Doesn’t seem to work here.

    reply to Bobby

    • Ashley at Consumer Cellular says

      Thank you for posting, Bobby. At this time, we don’t support Wi-Fi calling, but if that should change, we will be sure to let you know. I’ve passed your feedback on to our management team, and we appreciate your suggestion. We love to hear about features and options that would appeal to our customers as it helps us create better plans. Thank you for taking the time to comment, and we hope you have a great day!

      reply to Ashley

  21. Robert Rothstein says

    I would love to see you offer free Pandora service as part of your data plans. Then I could have it on my blue tooth in my car. Please consider it.

    reply to Robert

    • Ashley at Consumer Cellular says

      Thank you for the recommendation, Robert! I’ve passed your feedback on to our management team, and we appreciate you taking the time to reach out to us!

      reply to Ashley

  22. Mary Connelly says

    I currently have a Huawei …BUT .. I very much want to get either and iphone or android HOWEVER, I haven’t got a clue on which one. I see you have android classes in Seattle however iphone classes are not showing to be offered ….not to mention, I am a ferry ride from Bainbridge Island to Seattle. Is there any other place where I could go to get instructions? I live in Poulsbo, Washington (Kitsap County) . Thank You and I am looking forward to your advise as to which is best for a beginner … adroid or iphone.

    reply to Mary

    • Ashley at Consumer Cellular says

      Thank you for asking, Mary. First of all, congratulations on your decision to get a smartphone! As to which option is best, both Android phones and iPhones are good options for a beginner. A great way to see which is the best option for you is to view our How-To videos. You’ll be able to see the phones and how they work, and walk through the most popular features, like text messaging and using the contacts feature. You can find them for each of our phones here. Whichever option you choose, you can make your choice with ease due to our Risk-Free Guarantee. That way you can try the phone and see if it is a good fit. We’re happy to talk with you about your needs and recommend some options. Just give us a call at 888-345-5509, and we’ll be happy to assist you. Thank you for taking the time to post today!

      reply to Ashley

  23. Richard says

    Subscribed to your data plan but don’t know how to program my Galaxy Mega to use it.

    reply to Richard

    • Ashley at Consumer Cellular says

      Thank you for asking, Richard. I took a look at your account, and I see that Jeffrey, our customer service Lead, was able to send you the settings via email. I confirmed that data is enabled on our end, so you should be able to use your data plan at this time. If we can assist you further, please feel free to give us a call at 888-345-5509. We will be ready to help! Thank you for commenting today!

      reply to Ashley

  24. Heather says

    I would love to know an app for my Nokia smart phone that is comparable to the “Moves” app listed above.

    reply to Heather

    • Ashley at Consumer Cellular says

      Thank you for asking, Heather! For an app similar to Moves, try searching for a pedometer app or one that tracks steps. Try to find one that has great reviews and give it a shot. If you find a good option, please let us know and we’ll be happy to share! We appreciate you taking the time to post today.

      reply to Ashley

  25. Dan says

    My wife and I both have Samsung Relay smart phones. We can get the mobile data to work on her phone but not on mine. We share the account. Our phones both have mobile data enabled. Can you check my account, please?

    reply to Dan

    • Ashley at Consumer Cellular says

      Thank you for letting us know, Dan. I was able to take a look at your account, and confirmed that data is enabled for both phones on our end. I re-synched your settings, so please turn your phone off, then back on again. That will allow you to make a new, stronger connection with the nearest tower in your area. If these data issues persist, we’re happy to troubleshoot it further over the phone with you. We’re available over the phone at 888-345-5509 and ready to help you if you need us. Thank you again for commenting, and we hope you have a great day!

      reply to Ashley

  26. Dave says

    I’ve had a series of outgoing calls automatically generated by my ZTE Maven Z812 (AT&T) cell phone. When I try to determine why this is happening, the recorded voice asked for a password. I’ve deleted the out going calls but they keep recurring. Why? Does CC have a password that I am missing?
    Also, is there anyway to block robo calls?

    reply to Dave

    • Ashley at Consumer Cellular says

      Thank you for asking, Dave. It sounds as if those outgoing calls you are seeing are actually to the voicemail access number. I took a look at your account, and it looks like you recently switched phones. When you hold down “1” to call voicemail, that is the number that will appear in your call log at times if not saved in your phone as the “Voicemail Pilot Number”. The password in question is your voicemail password, and once provided, you should enter your voice mailbox. In general, your phone should not be able to make outgoing calls without your knowledge. If you continue to run into this problem, we’re happy to troubleshoot it for you over the phone at 888-345-5509. Thank you for reaching out to us, and we hope you have a great day!

      reply to Ashley

  27. Dave says

    I’ve got WIFI operating at 2.4 GHz for my ZTE Maven Z812. My modem and router is capable of operating at 5 GHz. In fact I have 2 desk top PCs, an Apple iPad Air, an Apple iPhone 5s, and a Samsung tablet all operating at 5 GHz. However, my ZTE Maven can’t connect at 5 GHz. I can try right next to my router and ZTE says I’m not close enough to make the 5 GHz WIFI connection. Any suggestions or ideas?

    reply to Dave

    • Ashley at Consumer Cellular says

      Thank you for reaching out us, Dave. First, try turning your phone off, then back on again. Then, go to your phone’s settings and ensure Wi-Fi is enabled and look for the Wi-Fi network. You might try to manually add your Wi-Fi network name and password to your phone instead of allowing your phone to detect it. If that still doesn’t solve the problem, try consulting the manual for your phone to see if there is a particular Wi-Fi setting needed to connect to 5 GHz. We hope these suggestions work for you, and that your phone will then connect to your network. If we can assist you with anything else at this time, we’re happy to help you over the phone at 888-345-5509. Thank you for taking the time to comment today, and we hope you have a wonderful day!

      reply to Ashley

  28. Merle says

    Was on hold 45 minutes on Friday night at 9:45 pm. Love service on phone but needed to discuss my plan and talk about upgrading our phone and plans. Going to bed. Will try to contact again tomorrow….let’s hope it’s a shorter wait!!!!

    reply to Merle

    • Ashley at Consumer Cellular says

      Thank you for the comment, Merle. In general, our hold times are longest at the beginning and end of the day. Try using our convenient callback option, which allows us to call you back at a time that may be more convenient for you. We can also assist you through email at Service@ConsumerCellular.com. We appreciate you taking the time to post, and we hope you have a great day!

      reply to Ashley

  29. Laura says

    I’ve been on hold 2x already today only to have to give up because I had to go somewhere. Now I have been on hold for 21 minutes. Is the call volume really that high? Or is Consumer Cellular’s famous customer service slipping?

    reply to Laura

    • Ashley at Consumer Cellular says

      We’re sorry about the hold time, Laura. Our call volume has been quite high recently, so we’ve been working to hire additional account advisers so that our customers can get assistance faster. If you have a question that can be answered via email, our team can respond to you at Service@ConsumerCellular.com. We also provide a callback option so that we can contact you directly instead of having you wait on hold. Thank you for your feedback and for your patience as we get this resolved. Helping our customers is our number one priority, and please give us a call at 888-345-5509 if we can assist you with anything at this time. We hope you have a wonderful day!

      reply to Ashley

  30. Ron says

    Is there a way to block particular phone numbers? e.g. Robocalls, etc
    Thanks!

    reply to Ron

    • Ashley at Consumer Cellular says

      Thank you for asking, Ron. First, please make sure you’ve registered with the national Do Not Call registry here. You can install a variety of call blocking apps that allow you to block commonly known robocallers as well as anyone else you add. Just search for “call blocker” in the Play Store. If your Moto G EXT has updated to the Lollipop operating system, you also have the option of sending all calls from a particular contact straight to voicemail. Just select the number you would like to block, then go to More in the top right corner. Select Add to Auto Reject List and that’s it! If we can assist you with anything else at this time, feel free to give us a call at 888-345-5509. We appreciate you taking the time to comment, and we hope you have a great day!

      reply to Ashley

      • Ron says

        Thanks! I looked at some of the blocker apps – it seems some have a problem with Lollipop. I added some numbers to my contacts and set “All calls to voicemail” and created a silence ringtone as well. Then you get voice mail notifications and either waste minutes listening to and deleting them (or call from a land line to avoid using minutes…)

        reply to Ron

  31. Lora says

    I have been a rather contented customer of Consumer Cellular for almost two years. However, I have recently become very disappointed in your customer service. I was told the hold time would be approx. 15 minutes, when the hold was actually over an hour. Unfortunately, the long hold becomes even worse when the “live” customer service rep finally appears on the phone. The rep doesn’t have an answer to my SD card/storage problem. The rep brings her supervisor to the telephone to give more expert advice. I did not get a feeling from this supervisor that he had any concern for my storage issue. Can anyone help?

    reply to Lora

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Lora. Please know that we are actively hiring more customer account advisors to reduce the hold times for our customers. I was able to take a look at your account, and I see that you are using the Moto G EXT with an SD memory card. You can save photos and videos to your SD card, but you can’t save apps or other programs to it. To free up some space in your phone, start by backing up your photos and videos to the SD card, or to a computer or hard drive. Then remove the pictures from your phone. If you are using email on your phone, check your settings to see if you downloading all of your emails to your phone. If so, try deleting some emails that you don’t need. Next, take a look at the apps you have installed on your phone and remove any that you don’t use. You can also view apps by memory usage by going to Settings, then Apps. You’ll see all of the apps that are installed on your phone, and at the bottom, how much memory they are using. We apologize for making you feel as if your issue wasn’t important to us, and we’re happy to assist you with any data management if you give us a call at 888-345-5509. We can also help you via email if that is more convenient, just send us a message at Service@ConsumerCellular.com. Thank you for posting today!

      reply to Ashley

  32. Donny says

    Recently moved to CC from At&t. Using our own devices, iPhones 4s & 5c. The 4s works great with no issues, but the 5c has no visual notification of voicemail, until you reset the network settings. I’ve call CC several times hoping to resolve this issue, but no luck. Right now I’m thinking of changing the 5c to the 5s, but it’s temporarily out of stock. When is it expected to come in? Has there been any reported issues with that phone?

    reply to Donny

    • Ashley at Consumer Cellular says

      Thank you for asking, Donny. I’m not sure when we’ll have the 5s in stock, but our website will be updated as soon as more are available. We don’t know of any voicemail issues with the 5s, and in the meantime, we’re happy to work with you to resolve the visual voicemail issue you’re having with the 5c. Please give us a call at 888-345-5509, and we’ll work to get that figured out. Thank you for your patience, and we hope you have a great day!

      reply to Ashley

  33. Jerry alpaugh says

    Will you ever offer a high end Android phone?

    reply to Jerry

    • Ashley at Consumer Cellular says

      Good question, Jerry. There are a variety of high-end Android phones available, and we do our best to provide our customers with many affordable options. As we understand that some of our customers may want a specific phone that we don’t have in our lineup, we offer a SIM card so you can have all of the benefits of our service with the phone that works best for you. Just be sure to purchase an unlocked GSM version of the phone you want, then visit your local Target or Sears store to pickup one of our SIM cards. We’re happy to help you over the phone as well at 888-345-5509, and we’ll get a SIM card sent to you. Best of all, the SIM card is free since we’ll give you a $10 credit on your first invoice. We appreciate you taking the time to comment today!

      reply to Ashley

  34. Russell says

    I have wi fi at home, and make very few calls away from home. Often, I don’t even take the phone with me. I am certain that my minutes are being used for wi fi calling? I have been on hold now for 28 minutes. Recently, I was on the phone for almost two hours with Apple about a problem with my macbook pro. Honestly, those minutes appear have come off my allowance when wi fi calls should be free. I could not have made this comment before because I just spoke with Apple this morning.

    reply to Russell

    • Ashley at Consumer Cellular says

      Thank you for the question, Russell. Using Wi-Fi at home will help you save data from your plan, but it won’t affect the amount of minutes or text messages used on your plan. We don’t currently offer Wi-Fi calling, so any calls made with your phone will use your plan minutes. We apologize for any confusion, and we’re happy to take a look at your usage and answer any questions you may have. We’re ready to help at 888-345-5509! Thank you for posting, and we hope you have a great day!

      reply to Ashley

  35. Carol says

    A couple of what I hope are simple questions. First of all my compliments to the CS people Ive been speaking to for the past two days. I was stuck in a quagmire of locking and unlocking phone and transfer with T-Mobile. We are all good now with one minor exception. My calls are showing that I’ve made 13 today . One of these was a message and the others were mostly to the other phone on my plan that I thought were to be free. Was I mistaken or is this compensated at another time.

    The other thing is…on my Account why are my totals of minutes,texts,and data showing 25% less than the plan calls for?
    I’m looking forward to a great working relationship with
    CC. Thanks in advance.

    reply to Carol

    • Ashley at Consumer Cellular says

      We’re happy to help you, Carol. After taking a look at your account, I can verify that calls made to the other phone on your account are indeed free of charge. When taking a look at the My Account section of our site, click on the menu in the dashboard and select View Usage. You’ll see which calls are considered “Complimentary Airtime” and “Free In-Account Airtime”. As for the totals, your plan has been pro-rated based on the date you began service with us, which is why they appear to be less than what you selected. Our customer service team is always happy to answer your questions, so if we can assist you with anything else at this time, please don’t hesitate to give us a call at 888-345-5509. We’re glad to have you as a customer, and hope you have a wonderful day!

      reply to Ashley

  36. June Ambs says

    I have an iPhone 5c and I love it. I also love Consumer Cellular. Yes there are some disadvantages in having consumer cellular but they are far outweighed by the advantages. I recommend CC to everyone I talk to. I save a fortune over Sprint and Verizon . I would like free calling to all cell phones not just those on my account but I do understand that the price is low for a reason and free calls to others cost CC money. Thanks for your great offers. Your prices can’t be beat by any other company!

    reply to June

  37. mike burns says

    do you know what the cost is for aarp for a 55 year old?

    reply to mike

    • Ashley at Consumer Cellular says

      Thank you for asking, Mike. We recommend visiting AARP.org to see what membership options fit your needs. Then, just give us a call with your membership number and you’ll see your discounts on your next invoice! We appreciate you taking the time to post today!

      reply to Ashley

  38. Carolyn Duran says

    I would like to see a new Voice Plan with 450 minutes. I currently have to switch monthly from the 250 to 750 plan which is a very big gap for me. Thank you CC, you’re the Best!

    reply to Carolyn

  39. Richard Lewis says

    Are there any discounts for military or retired military?

    reply to Richard

    • Ashley at Consumer Cellular says

      Thank you for asking, Richard. At this time, we only offer discounts to AARP members, but that is a wonderful suggestion. I’ve sent it on to our management team for consideration. We appreciate you taking the time to post!

      reply to Ashley

  40. Lynn says

    I just want to take the time to say thank you for all the great service I have received from your support staff over the years I have been with Consumer Cellular.

    reply to Lynn

  41. barbara schmidt says

    My husband & I share minutes of 750 a month but don’t near use or need that many minutes each month. I agree with Carolyn that you should offer a voice plan for 450 and respectfully may I add adjust the cost accordingly.

    reply to barbara

    • Ashley at Consumer Cellular says

      Thank you for the suggestion, Barbara! Hearing from customers like you truly helps us create better plans. I’ve passed your recommendations on to our management team, so thank you for taking the time to share them with us. We appreciate you commenting, and hope you have a great day!

      reply to Ashley

  42. Stephen says

    I wish you would add wifi calling. That remains the biggest deal breaker in switching to a pay-as-go service such as CC. We are worried that minute upgrades might end up eating away at all the savings that we hope to be able to invest iPhones. BTW, it would be really great if you offered a line of secured, guaranteed-to-work-with-your-company refurbished phones to make smart phone service more affordable to AARP-type members on fixed incomes.

    reply to Stephen

    • Ashley at Consumer Cellular says

      Those are great ideas, Stephen. We’re always looking for new ways to serve our customers, so I’ve passed your feedback on to our management team. As far as the refurbished phones, we do often have discounted phones that have been returned available that may work for you. Just give us a call at 888-345-5509 and we will be happy to see if we can find you a good fit. Thank you for posting, and for the recommendations! We certainly appreciate you taking the time to share them with us.

      reply to Ashley

  43. Tim says

    I’m still waiting for CC to announce wi fi calling! seems as though most of the major carriers offer it!

    reply to Tim

    • Ashley at Consumer Cellular says

      Thank you for asking, Tim. We don’t have any new announcements at this time, but if we offer Wi-Fi calling in the future, we will be sure to let our customers know here on our blog and on our website. We appreciate you taking the time to comment!

      reply to Ashley

  44. Vince says

    I am considering moving over to consumer cellular, but my decision hinges on the availability of wifi calling. The area i live in has poor cellular service through all the major providers. Even using an expensive micro cell for my house yields spotty reception. The solution provided to me by my carrier (Verizon) was to turn on wifi calling and use it when I am at home. This solved my reception problem. The only way I’ll switch providers now is to have this option available to me. Does Consumer Cellular allow wifi calling?

    reply to Vince

    • Ashley at Consumer Cellular says

      Thank you for asking, Vince. We do have the option available for some of our customers, depending on your area and your device. If you give us a call at 888-345-5509, we’re happy to discuss your options with you. We appreciate you taking the time to post today, and we look forward to speaking with you!

      reply to Ashley

  45. MARVIN CUSTODIA says

    My new Doro PhoneEasy 626 says ” SIM card not provisioned MM#2. What did I miss?

    reply to MARVIN

    • Ashley at Consumer Cellular says

      We’re sorry to hear that, Marvin. Please try turning your phone off, then back on again. This will allow it to reconnect with a nearby tower for a stronger signal. You may also remove the back cover to make sure the SIM card is in place. If these steps don’t resolve the issue, please give us a call at 888-345-5509 and we will troubleshoot it further. Thank you for reaching out to us, and we hope you have a wonderful day!

      reply to Ashley

  46. Philippe says

    Hello, I’m a new CC customer, with a new CC Samsung Galaxy J7. I went through the signing up process online, and it shows my account as active. However, when I power up my phone, I get the “SIM not provisioned MM#2” error. It’s been two days, how long does it take to get a number transferred from a Verizon account?
    When can I expect my phone to be functional?

    reply to Philippe

    • Ashley at Consumer Cellular says

      Thank you for asking, Philippe! Depending on the carrier, it can take 24-48 hours for a number transfer to be completed. Please try powering your phone off, then back on again and then check to see if the transfer is completed. We can also provide you with an update over the phone if you like at 888-345-5509. We appreciate your patience, and we look forward to serving you!

      reply to Ashley

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