You know how we always say that looking out for each other is what we do best? Well, we want to share something important and troubling that we’ve become aware of.
The Sneaky Phone Scam
Some clever fraudsters have figured out a way to order phones using other people’s wireless accounts. But that’s just the first step in their scheme.
What happens next is the tricky part. After you receive this mystery phone, that you never ordered, you might get a call from someone pretending to be from Consumer Cellular. They’ll say there’s been a mistake and ask you to ship the phone back to “our warehouse” at an address they provide. Here’s the red flag: We would never call you about this and the address they give isn’t our real return address.
How to Protect Yourself
As your trusted wireless provider for over 25 years, we want to make sure you don’t fall victim to this scam. Here’s what you need to know, Consumer Cellular has only one return address: 12447 SW 69th Ave, Portland, OR 97223. We will never ask you to send a phone to any other location and if you receive a phone you didn’t order, don’t panic!
What To Do If This Happens to You
If a phone shows up at your doorstep that you didn’t order, here’s exactly what to do:
- If you have already opened the package, no problem, just make sure not to activate the phone.
- Call us right away at (888) 345-5508 and our friendly team will guide you through the next steps.
We’ve always prided ourselves on providing straightforward service with no surprises. That’s why we wanted to alert you about this scam directly. At Consumer Cellular, we believe in looking out for our customers—especially when it comes to protecting you from the latest scams. Note: If you receive a call from someone claiming to be Consumer Cellular but you are not sure if the call is legitimate, hang up and call us back directly at (888) 345-5508. We’re always here to help.