Nearing the end of your monthly usage? Consumer Cellular now offers courtesy calls to alert you

Early this year, you may remember Consumer Cellular implemented a new program called ?usage alerts’. Besides contracts, one of the biggest gripes customers have with cellular companies is the possibility of getting hit with an unexpected, enormous cellular bill. The Federal Communication Commission (FCC) calls this phenomena ?bill shock? and currently is investigating potential options to help protect consumers.  
At Consumer Cellular, we are not waiting for FCC regulation; we are always looking out for our customers? best interests. That?s why we offer free, courtesy texts and/or emails to customers who are nearing the top of their monthly usage. This way, customers can either upgrade to a bigger plan to avoid overage costs, or curtail usage until the next billing cycle.
Now, customers can receive a text, email and/or phone call for notification about usage. The new automated phone calls will make it even easier to keep track of minutes used. For now; however, the phone calls will be for phone usage only. For web and text, your current options are a text or email.
As a reminder, the default notifications occur at 75 percent, 100 percent and 125 percent of usage. Of course, you are welcome to customize these settings to better fit your lifestyle. Simply call our friendly customer service team at 1.888.345.5509, or visit our FAQ page for instructions to change the setting online through your personal account.
Have more ideas to help us keep you informed about your cellular usage? Feel free to contact us.

14 Thoughts on "Nearing the end of your monthly usage? Consumer Cellular now offers courtesy calls to alert you"

  1. Karen Nieman says

    I don’t like these notifications which scare me and then when I do check my actual usage it isn’t near what you are warning me about.
    Surely you can come up with something better or I don’t want any more of these “warnings”.

    • Ashley at Consumer Cellular says

      We understand our notifications might not be for everyone, Karen. They are intended to give you a friendly reminder so you’re never surprised by your usage. If you like, we can disable those for you. We can do it over the phone at 888-345-5509, or you can make those changes in the My Account portal on our website. Once you’ve logged in, select the menu in the Plans & Usage section, then select Manage Usage alerts. You’ll be able to make your changes there. Thank you for posting, and we look forward to assisting you!

  2. Jim says

    Can a person opt out of the automatic upgrade to the next level and just not be able to use more data until the following month?

    • Nicole at Consumer Cellular says

      Hi Jim, there is no option to opt out of automatic upgrades and have the data features turned off instead of moving to the next plan. That being said, we appreciate the feedback and will pass it along. Thank you!

  3. Nehemiah says

    At the end of my billing cycle does the data reset itself so I can have can have fast speed data again for the days? Because it’s telling me that the billing cycle ends on January 27,2020 and my bill is due on February 17,2020 so when it ends will i have hight speed data until February 17th,2020?

  4. Maryanne says

    My cycle ends today, 8/8/2020. Will my data reset to 0 (zero) today? Does data usage reset monthly? Thank you.

    • Nicole at Consumer Cellular says

      Hi Maryanne, your usage will reset when your billing cycle resets as well. If the last day of your cycle is the 8th, then the 9th is when the usage would go back to 0.

      • Thomas says

        Does my data reset at midnight on the first day of my new billing cycle? If not, what time will it reset? Thank you.

  5. John Wallick says

    All my other bills send me a monthly email when my bill is posted online so I can pay with my checking account. I can’t find any place on my profile where I can check to receiver a reminder email. Can I get an email to let me know every month: Thanks, John

    • Hi John, thanks for your post! We don’t offer reminders for payments. We do offer autopay though to help make sure you don’t miss any payments. Give us a call at 888-548-6490 or you can also chat with us here for assistance with that.

  6. Ellie Spencer says

    2:30 the day after my billing cycle ends still no access to data ‍♀️

    • Hi Ellie, thanks for your post. I’m sorry to hear about the trouble you’re having with your data speeds, we’d definitely like to look into that for you. Give us a call at 800-686-4460 or chat with one of our agents here for further assistance.