To Customers Affected By Hurricane Harvey

All of us at Consumer Cellular are deeply concerned for everyone who has been impacted by Hurricane Harvey.

We’re providing what support we can by issuing an invoice credit toward the cost of seven days of cellular service to help all customers with billing zip codes in the areas listed below, plus we’ll continue to assess the impact on additional locations in the days and weeks ahead.

Texas—Aransas, Austin, Bee, Calhoun, Chambers, Colorado, Brazoria, DeWitt, Fayette, Fort Bend, Galveston, Goliad, Gonzales, Harris, Jackson, Jefferson, Jim Wells, Karnes, Kleberg, Lavaca, Liberty, Live Oak, Matagorda, Nueces, Refugio, San Patricio, Victoria, Wailer, Wharton, and Wilson counties.

Louisiana—Beauregard, Calcasieu, Cameron, Jefferson Davis and Vermilion parishes.

In addition, charitable giving committees at each Consumer Cellular location have allocated their 2017 fourth quarter donations, a total of $24,000, to the American Red Cross to assist its efforts to provide relief to those displaced by the storm. We truly admire the hard work this amazing organization does.

Know that our thoughts and sincere best wishes are with all of you in the path of this dangerous storm. Please, stay safe, and stay strong!

24 Thoughts on "To Customers Affected By Hurricane Harvey"

  1. Debrah Alsobrook says

    Thank you Consumer Cellular! It it’s much appreciated!

    reply to Debrah

  2. Leslie Garner says

    As always, Consumer Cellular is a real class act. That is very gracious making sure people in Texas and Louisiana are being taken care of.
    Best company ever. So glad I’m a customer.
    Thank you very much.

    reply to Leslie

  3. Leslie Judge says

    With our power out and the roads flooded, our phone has been our only link to family and friends.

    reply to Leslie

  4. Harvey Auzenne says

    THANK YOU CC YOU ARE MUCH APPRECIATED IN Harris County, YOU ARE INDEED A CLASS ACT!!!

    reply to Harvey

  5. Lyn Brown says

    Super thanks for the invoice credit!

    reply to Lyn

  6. Karen W says

    Thank you Consumer Cellular,

    reply to Karen

  7. Alice Jones says

    Thank you Consumer Cellular..you all are awesome..❤

    reply to Alice

  8. Sandy Smith says

    Thank you, Consumer Cellular Team, for how you are serving the people in Texas and Louisiana. Great job, Consumer Cellular!

    reply to Sandy

  9. Mazel L says

    Greatly appreciated Consumer Cellular as my plan has been automatically upgraded about 4 times during this disaster. It’s a relief to know my next bill will be less of a shock than anticipated.

    reply to Mazel

  10. Grannie & Papa says

    You guys are amazing, in so many ways. I love the service & the truly kind & knowledgable people I have had the pleasure of speaking to whenever I have a question. The donation to help others & the credit on my bill is so appreciated at this time. I can’t imagine how i could have handled this storm and the unending needs that continue to arise as my husband & I undertake the monumental task of assisting our son, his wife, & our 3 grandchildren to basically tear apart everything we had spent years helping them to fix up their little home. I know we are not alone, as there are an unbelievable number of people going through this very same story. Apology for the lengthy comment…its been another long day. I’m pretty tired & it’s going to take us a while just to clean up the mess. But we have our health & I know we will continue to take one day at a time to do the best we can….just like Consumer Cellular. Thank you sincerely.

    reply to Grannie

    • Ashley at Consumer Cellular says

      Thank you so much for sharing this with us. Our hearts go out to you and your family, as well as everyone in the region as you work to rebuild from this terrible disaster. We’re here to help in any way we can.

      reply to Ashley

  11. Patsy Howard says

    Thank you Consumer Cellular. We had to evacuate and our phone was a lifeline!

    reply to Patsy

  12. Betty Smith says

    Hi Ashley, I have been trying to contact you about my billing account and have been holding on to my phone for as long as one half hour when being told I have a fifteen minute wait. Please call me back.

    reply to Betty

    • Ashley at Consumer Cellular says

      Thank you for posting, Betty. We apologize for the wait you experienced, and it looks like we tried to give you a call back, but were unable to reach you. We’re happy to assist you at 888-345-5509 at your convenience and update any billing information as needed. We appreciate your patience, and look forward to speaking with you!

      reply to Ashley

  13. Alvin Stephens says

    How do I deactivate a phone that is on my shared plan?

    reply to Alvin

    • Ashley at Consumer Cellular says

      Great question, Alvin! We can help you temporarily place a line on hold, or remove one altogether from your plan. Just give us a call at 888-345-5509, and we will be happy to assist you. Thank you for taking the time to post!

      reply to Ashley

  14. Trinity and mollie says

    Thank you everyone at CC ! We appreciate everything it’s really helpful what your doing for us ! During all of this our phones have been out only links to our family and friends ! And to get the information we needed 🙂
    Love from Southeast Texas <3

    reply to Trinity

  15. Bell Hunter says

    Thank you so much from my sister and I. We are both customers and we both appreciate your kindness.

    reply to Bell

  16. Mike L. says

    Hi CC,

    On behalf of those in Harvey’s path I thank you for your generosity. That is really a classy move.

    As a customer here in Florida I’m in a very similar situation with IRMA, I can tell you guys how incredibly dependent we are all on our cellular service during this scary and stressful time. Right now my cell phone is my only link to civilization. While having access to telephone service is critical. What I’ve been unable to do without is access to wireless Internet. Without it I would be unable to get access to nearly any information. My cell phone is currently my lifeline to the news and government announcements, NOAA NHC (hurricane center) advisories and predictions, and all other information like weather, utility company updates (power, water etc), and so much more. Without this access I would be literally sitting here in the dark. So Thank you.

    However, I am very concerned what is going to happen when I hit my 5Gb monthly limit and you guys reduce my speeds to what has been historically an unusable level. Will I be cut off from these essential services? I’m hoping not.

    I’m hopeful because I’ve seen announcements from nearly every other wireless provider (big and small: at&t, Verizon, Sprint, T-Mobile, etc) that they are opening up their networks and providing their customers in Florida access to unlimited data in the short-term at no charge. I hope and pray you guys realize how important access to Internet is for us during this critical time.

    Thanks

    reply to Mike

    • Ashley at Consumer Cellular says

      Thank you for posting, Mike, and please know that our thoughts are with you during this time. We will be providing our customers in Florida and Puerto Rico with a credit for any overages during this time. You can learn more about this automatic credit here. We’re happy to answer any questions you may have at 888-345-5509. We wish you and your loved ones the best during this event.

      reply to Ashley

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