When disaster strikes, it’s comforting to know that help is available.
That’s why Consumer Cellular continues to be an active supporter of the American Red Cross. For more than 130 years, the Red Cross has been at the forefront of disaster relief both in the U.S. and internationally, standing ready to provide immediate care and comfort to anyone in need whether a home fire affects one family down the street, or a hurricane impacts millions.
In continuing our efforts to assist our communities during this time of uncertainty, we’re proud to be making a $250,000 donation to the Red Cross’s Annual Disaster Responders Program. This marks the second year in a row that Consumer Cellular has participated in this program, having donated $350,000 last August to commemorate reaching our 3.5 millionth customer.
In the U.S., the Red Cross responds to more than 60,000 disasters of all sizes each year, providing safe shelter, hot meals, emotional support and resources to aid in recovery. Our contributions to the Annual Disaster Responder Program allow the Red Cross to maintain strong infrastructure, trained volunteers, innovative technology and critical resources necessary to deliver immediate relief and support to those in need. We urge you to also support the Red Cross’s efforts in any way you can, large or small. You can make financial contributions in any amount here. Another important step you can take is to donate blood at one of its many centers across the country. The COVID-19 pandemic has caused unprecedented challenges to the U.S. blood supply, with donor centers experiencing a dramatic reduction in donations due to the implementation of social distancing and the cancellation of many blood drives. Visit here to learn more about how you can help—it’s safe and easy to do, and will have a positive impact on countless lives.
I cannot send or receive calls on my phone. I can still send and receive text msgs. My account shows I have unlimited talk. The phone numbers listed for customer service are reporting disconnected or not in service. I am unhappy with being unable to talk on my phone.
Hi Donna, thank you for taking the time to post. Some of our customers experienced a network outage affecting calling and texting on 6/15/2020. As soon as the outage was identified we worked with our carriers to resolve it as immediately as possible. We sincerely apologize for the frustration and inconvenience.
If you’re still having trouble with service after turning your phone off and back on, I recommend giving us a call at 888-345-5509 or starting a live chat with us here
I’m not getting service
Hi Antonio, thank you for reaching out. On 6/15, some of our customers experienced a network outage affecting their ability to make or receive calls and texts. As soon as the outage was identified we worked with our carriers to resolve it as immediately as possible. We sincerely apologize for the frustration and inconvenience.
All you should need to do is power your phone off and back on. If you are having any trouble with the service, you can call us at 888-345-5509 or chat with us here.
i am unable to power off my phone because of incident on 15th. have no service at all. what do i do to reboot?
Hi Jean, thanks for your post. I’m sorry to hear about that trouble you’re having with the phone, but I see you were able to speak with one of our agents who helped to resolve this for you. If you have any other questions or concerns please just let us know.
Have no cell service in Galveston texas today. Is this related to weather? Anyone else experiencing same?
It’s possible that your service is being affected by the weather, Deb. However, we don’t see any outages in Galveston at this time. I recommend powering your phones off and back on. If the service still doesn’t work, you can chat with us here.
In Omaha, NE; I have no phone/text service in since 06/10/21. Out of contact with support & family at 64 years old. Work from home. Is anyone on this? Can I get an ETA