New Chat Feature Makes My CC App Even More Convenient

By now, we hope you’ve had the opportunity to explore the convenience offered by our free My CC app. It comes preloaded on most new Consumer Cellular smartphones, or can be easily downloaded free for both iPhone and Android.

With the latest update to My CC, we’ve made it simpler than ever to get any help you need with your Consumer Cellular service or device. You can now use our online “Chat” feature right from your phone! This lets you get your questions answered by a live agent without having to make a call.  Just tap the Support button in the app. You’ll see icons offering you the option of using Chat to get the expert assistance you need, or if you prefer, to call

If you haven’t used the My CC app, it’s a handy tool for viewing up-to-date usage totals right from your phone, letting you easily stay on top of the minutes and data you’re using on your monthly Talk and Connect plans with just a few taps. You can even use it to change your monthly plan if you need to, or pay your bill. You can also manage your billing preferences and switch to paperless billing.

The My CC app offers a handy way to fully manage your wireless service right from the palm of your hand. You can pay your bill, have quick access to customer support, or sign up for extras like our roadside assistance program. You can also use it to connect to the mobile version of our website to find products, retail locations, and more. AARP members can even view their membership card right from the app! If you haven’t already, why not get started with My CC today? It’s free, and so easy to use!

46 Thoughts on "New Chat Feature Makes My CC App Even More Convenient"

  1. Tom Newton says

    I have 5 phone’s with Verizon. 1 Samsung s7 edge, 2 iPhone 6, iPhone 7 &7 plus. If i have Verizon unlock the phones can i transfer them to consumer cellular.

    reply to Tom

  2. Caroline says

    I have a Doro 7050. I have taken pictures with my phone
    and now want to print some.
    How do I do this?

    reply to Caroline

    • Hi Caroline, thanks for your post! What you will need to do is move the pictures over to your computer with the USB cable to print them from there, or you can also save them to a memory microSD card as well that can be brought in to print from. We do sell a microSD card if you would like to purchase it from us by giving us a call at 888-345-5509 or you can also find them at retail locations that sell electronics.

      reply to Jacob

  3. Leonard says

    hi, i have used the chat feature on my smartphone it is great to use thank you consumer cellular for this feature and keep up the great job you do thanks

    reply to Leonard

  4. Sam says

    I liked the format of the old My CC app better, but I just use it to track minutes and data.

    reply to Sam

  5. Linda Heath says

    Hi there,
    I am a two plus year user of CC and absolutely love it. I am trying to assist my brother in transitioning from a flip phone with Verizon to a fairly simple I-phone like my SE. When I tried to leave Verizon and join CC, I had to jump through so many hoops I began to wonder if it was even worth it. Do you have any advice about tricks to escape Verizon without losing your mind?

    reply to Linda

    • Nicole at Consumer Cellular says

      Thank you for taking the time to post, Linda! I’m so sorry to hear that you had a rough time transferring. Generally, the biggest hiccup is caused by the account information when transferring a number over. To transfer a number, Verizon requires the account number, the account holder’s name, the billing address on file, the last 4 of the account holder’s SSN, and the account PIN.

      If the iPhone your brother will be using is new, then you shouldn’t need to do anything further outside of making sure it’s unlocked and able to use a SIM card. Also, our customer service team is always happy to help walk you through getting everything set up at 888-345-5510.

      reply to Nicole

  6. Shirley Jennings says

    I am wondering what a locked phone is, I bought a Doro 7050 is this a locked phone I’m a senior who is not up to date on phones Also how do I figure out just exactly how to use my data I know how much I have but how do I figure out how much I’m using (example if I take a picture I’d like to know how many MG before the picture not after) I would like some examples of what is considered data

    reply to Shirley

    • Hi Shirley, those are great questions, thanks for asking them! I would advise that the Doro 7050 does not have access to data. Data is internet usage on the phone, so if you were checking things like your email or social media applications on a phone when you are not connected to WiFi, that is what would cause data usage to occur. Photos do not use data, but they do take up storage space in the phone and the size of a picture will depend on the quality of the picture. If you would like to check to see the amount of storage space you have you can do this under Settings and then select Storage.

      reply to Jacob

  7. JoAnn Swenson says

    Does CC support Robokiller?

    reply to JoAnn

    • Hi JoAnn, that is a great question, thanks for posting! Because it is a third party application we cannot guarantee anything. If it’s coming from the app store that came with the phone it should be fine but we wouldn’t know until it was tried out on the phone.

      reply to Jacob

  8. jane myers says

    Do your phones include any accessories?

    reply to jane

    • Nicole at Consumer Cellular says

      Hi Jane, all of our phones come with a charging cord. There are a select few phones that also come with additional accessories, such as earbuds, depending on the model and manufacturer. If there is a particular phone that you’re interested in, you can call us at 888-345-5509 or chat with us here to check what accessories are included.

      reply to Nicole

  9. Cecelia says

    I am using a PC and cannot find the chat feature on the website. Is it no longer available other than on the CC app.

    reply to Cecelia

    • Nicole at Consumer Cellular says

      Hi Cecelia, the chat option is still available on our website should be found on every page. On the lower-left corner, there will be a “Chat” button with a speech bubble that you can click to get started. You can also specifically go to our Contact page and click the “Chat Now” button. Please keep in mind that our chat team is available from 7:00am to 5:00pm Pacific Time, 7 days a week.

      reply to Nicole

  10. Ronald Vandiver says

    I want internet service from you guys.

    reply to Ronald

    • Nicole at Consumer Cellular says

      Thank you for posting, Ronald. I see that you do currently have a Connect plan, but you would need a smartphone in order to use the data service. I recommend giving us a call at 888-345-5509 or chatting with us here.

      reply to Nicole

  11. Jadyn says

    I have switched over to T-Mobile but I want to keep the same phone when I put in my SIM card for T-Mobile it says it hasn’t been unlocked?

    reply to Jadyn

  12. John says

    I live in Jackson Ga. Will I get good service here.

    reply to John

  13. Debbie puckett says

    What does CC charge for overages of data usage?

    reply to Debbie

    • Great question, Debbie! We don’t charge overages, how our system works is that if you go over on your data you’ll be upgraded to the next plan so that you can keep using data as needed. When your cycle ends, you can decide to either keep that new plan or lower it back to the previous one.

      reply to Jacob

  14. Don Seaton says

    We recently switched our phones & numbers from verizon to consumer cellular. We can’t seem to send or receive pictures like we did with verizon. Why would that happen.

    reply to Don

  15. Joel J Sabbrese says

    Need tech

    reply to Joel

    • Hi Joel, we’d be happy to help you today. Taking a look at the account, I’m seeing that you were able to get in touch with an agent and were able to get things straightened out. If you still need assistance though, definitely contact us and let us know!

      reply to Jacob

  16. Glenna Matheney says

    my cellphone will not ring in or out. I am not sure if I have pushed a wrong button or if there is another problem?

    reply to Glenna

    • Nicole at Consumer Cellular says

      Hi Glenna, thank you for reaching out. On 6/15, some of our customers experienced a network outage affecting their ability to make or receive calls and texts. As soon as the outage was identified we worked with our carriers to resolve it as immediately as possible. We sincerely apologize for the frustration and inconvenience.

      If you’re still having trouble with the service, I recommend powering your phone off and back on. You can also reach our customer service team over the phone at 888-345-5509 or start a live chat here.

      reply to Nicole

  17. Leslie Scherman says

    I am so frustrated with CC. I have been trying to set up my new phone online but it is so confusing to a tech challenged person that

    i have had to call in. What a joke. No help.
    i am really thinking of changing phone companies.

    reply to Leslie

    • Nicole at Consumer Cellular says

      Hi Leslie, I understand that the wait can be frustrating and we’re working to get calls answered as quickly as possible. I see that you were able to speak with one of our agents and get assistance activating your new phone. If you need help with anything else, please let us know.

      reply to Nicole

  18. Nikola Louis says

    Need help please

    reply to Nikola

  19. ROBERT says


    reply to ROBERT

  20. Christine says

    Um hi, so I just bought the iPhone 11 on here last year, and you guys are saying you only accept 4g and 5g but my iPhone 11 doesn’t have that? And my family member has an older model but his has 4g? What? Why doesn’t my iPhone have 4g and 5g and how do I enable it

    reply to Christine

  21. john carey says

    can you speak to me on line please

    reply to john

  22. Gary says

    I cannot call anyone and probably not send text so how do I get help through text messaging or whatever

    reply to Gary

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