Ready to join the 4+ million people who’ve switched to Consumer Cellular? Bringing your existing phone number to Consumer Cellular is simple, and we’ll handle the heavy lifting for you! Here’s everything you need to know.
Before You Switch:
- Don’t cancel your current service yet! Your number must stay active during the transfer. Once the switch is complete, your old account will close automatically.
- Gather your account number and PIN from your current carrier. We’ve got the info below on how to do that—most carriers offer self-service options online or in their app.
How to Switch From AT&T, T-Mobile or Verizon
It’s easy to switch and takes just about 20 minutes! Here are instructions for transferring from AT&T, T-Mobile and Verizon. If your carrier isn’t listed or you need help, call our 100% U.S. based Switch Pros at (888)-345-5509 and they’ll be glad to help you.
AT&T
To get your transfer PIN:
Dial *PORT (*7678) or visit https://www.att.com/support/article/wireless/KM1447526/.
Note: Transfer PIN is valid for all numbers on the account & expires in 4 days
Your 12-digit account number is on the top right of your bill or in the MyAT&T app.
T-Mobile
To get your transfer PIN:
Visit https://www.t-mobile.com/support/account/transfer-your-phone-number#pin.
Note: Transfer PIN is valid for all numbers on the account & expires in 7 days
Your 9 or 15 digit account number is in your T-Mobile app or online account.
Verizon
To get your transfer PIN:
Dial #PORT (#7678) or visit https://www.verizon.com/support/port-out-faqs/.
Note: Transfer PIN expires in 7 days
Your account number is in your Verizon app or online account.
Helpful Tips
- PINs expire. Most carrier PINs are only valid for a few days. Request yours close to when you are ready to complete your switch.
- Make sure your account information is accurate. Small differences in your name, address or account number can cause a port to be rejected. Make sure to check your wireless bill or online account to verify the exact details on file before you switch.
- eSIM customers: If you’re using an eSIM and switching devices at the same time, let your Switch Pro know—there are a few extra steps to make sure everything transfers smoothly.
- If your port takes longer than expected, don’t cancel your old service. Contact our Switch Pros at 888-345-5509 and we will check on the status for you.
Ready to Switch?
Our Switch Pros are standing by to make your transition as smooth as possible.
Call us: 888-345-5509
Visit us online: consumercellular.com/switch