Grab your party hats because we’ve got some INCREDIBLE news to share. Remember last year when we were celebrating our 17th J.D. Power award? Well, guess what? We just did it AGAIN! That’s right—Consumer Cellular has just been ranked “#1 in Customer Service among Wireless Value MVNOs” for the 18th time in a row!
Let’s talk about just how amazing this is. J.D. Power just wrapped up their latest study, and they didn’t just survey a few people—they talked to over 19,035 customers. They looked at everything from store, phone, and digital services. And when the dust settled, Consumer Cellular came out on top with a whopping 883 points in its segment!
Do you know what makes us the proudest? It’s not just the fancy award; it’s knowing that we’ve earned your trust eighteen times over. So, here’s to every single one of you who’s been part of this journey thank you!
Consumer Cellular received the highest score among value mobile virtual network operators in the J.D. Power 2016 V2 – 2025 V1 U.S. Wireless Customer Care Studies, which measures customers’ satisfaction who had a customer care experience with their carrier. Visit jdpower.com/awards for more details