Need info about your Consumer Cellular account? Looking for your nearest store? Now, help is just a quick text message away. We’ve launched a new self-help option so you can get what you need faster than ever, without having to call or go into a store for help.
Here’s how it works:
- Start a New Message from your texting/messaging app
- In the To field, type this number: 38882821
- Then, type any of the following commands as your message, for instant help and hit Send:
#USAGE Get the current data usage on your account
#PLAN Get your plan details, like amount of data used
#BALANCE Get the current balance on your account and payment due date, as well as when the next invoice will be available
#STORE All retail store locations near you, including big box stores
#CCSTORE All Consumer Cellular store locations near you
#HELP Links you to our FAQ page for more help
#PAYHISTORY Get the date and amounts of your last 3 payments. In addition, the current balance on your account and payment due date, as well as when the next invoice will be available
And, it doesn’t matter if you use uppercase, lowercase, or a combination. Just make sure you use the correct command, with the hashtag.
We’re always looking for ways to make things as simple and seamless as possible, and we hope you enjoy this new SMS/texting functionality that gets you quick help instantly.