Support & FAQs

Do you have hearing aid compatible phones?

Consumer Cellular offers many phones that are compatible with hearing aids. You can view a current list of our phones and their compatibility ratings below.

A wireless handset is determined to be hearing aid compatible (HAC) when it conforms to accepted measures established by the Federal Communications Commission (FCC). All digital handsets have an HAC rating for their ability to reduce interference with hearing aids operating in acoustic mode.

Phones are given an M-rating based on their radio frequency (RF) emissions level and signal quality. Phones with a higher M-rating have a lower RF emissions level and a higher signal quality. M-ratings range from M1 to M4, with M4 being the best.

We recommend that customers who plan to listen to phone calls with their hearing aids in microphone mode (M mode) look for a phone with an M-rating of M3 or M4. Your phone and your hearing aid will each have their own M-rating. For the best experience overall, it is recommended that the phone’s M-rating and the hearing aid’s M-rating add up to at least 5.

In addition, phones are given a T-rating based on their ability to operate with telecoil-equipped hearing aids. A telecoil is a small device built into some hearing aids that allows for a better experience when using a telephone or listening device. T-ratings range from T1 to T4, with T4 being the best.

Customers who plan to listen to phone calls with their hearing aids in telecoil mode (T mode) should look for a phone with a T-rating of T3 or T4. If your hearing aid is equipped with a telecoil, it will have its own T-rating. For the best experience, it is recommended that the phone’s T-rating and the hearing aid’s T-rating add up to at least 5.