WHAT IS eSIM?
ACTIVATE YOUR DEVICE IN A WHOLE NEW WAY!
eSIM stands for 'embedded SIM.' This means the SIM is already inside the phone when you receive it. There is no more physical SIM cards to transfer to your new phone.
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READY RIGHT AWAY
Sign up for Consumer Cellular and you can activate your eSIM-compatible phone instantly
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NO MORE PHYSICAL SIM CARDS
Say goodbye to physical SIM cards, everything is already available on your phone
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ZERO HASSLE
No shipping is needed, start using your phone immediately
How to setup an eSIM
If you purchased an eSIM compatible iPhone, your iPhone won't arrive with a SIM card installed. To activate your iPhone, turn it on, connect a Wi-Fi network, and follow the onscreen instructions.
Otherwise, if you need to setup an eSIM, you can scan the QR code we provided.
- Open the Camera app and scan your QR code.
- When the Cellular Plan Detected notification appears, tap it.
- Tap Continue, at the bottom of the screen.
- Tap Add Cellular Plan.
HOW TO SETUP
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1Find out if your phone is eSIM compatible! Use our IMEI checker to find out.
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2With your eSIM-compatible phone, pick one of Consumer Cellular's affordable plans.
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3Activate and install your eSIM! Don't worry, we will send you a step-by-step email on how to activate your device.
HAVING TROUBLE?
eSIM FAQs
- An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. You can even store multiple eSIMs on the same device and use two phone numbers at the same time. Plus it’s more secure – someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages and browse the web.
- iPhone XS, iPhone XS Max, iPhone XR, or later versions support eSIM. If you purchased an iPhone 14 or iPhone 14 Pro model, your iPhone does not have a physical SIM tray, and will only activate with an eSIM.
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Activating an eSIM on iPhone is easy. Consumer Cellular supports eSIM Carrier Activation, where Consumer Cellular assigns you an eSIM to your iPhone digitally at the time of purchase or if you call for an eSIM. Simply follow the set up instructions on your screen.
The QR code is provided in the packing slip of your purchased iPhone. The QR is available in My Account or by calling the call center – (888) 345-5509
- Once the eSIM is activated, then the phone number (whether it be iPhone or Android) should automatically transfer to the new phone (this will occur for any existing phone number) If this does not happen, call us at (888) 345-5509
- Once the eSIM is activated, then the phone number (whether it be iPhone or Android) should automatically transfer to the new phone (this will occur for any existing phone number) If this does not happen, call us at (888) 345-5509
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If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi — at no cost to you.
If you do not have an iPhone 14, Wi-Fi needs to be enabled to activate.
- All of our customers have access to eSIM.
- Visit https://www.consumercellular.com/shopping/details/sim/details and enter your phones IMEI, this will validate that you have an eSIM capable device. Next, you’ll choose a plan that’s right for you, this will give you the ability to install your eSIM after check out.
- If your iPhone is lost or stolen, call Customer Support at (888) 345-5509. We can reinstall a deleted eSIM from my account, or call customer support.
- Currently we don’t offer international roaming on eSIMs. If you’re planning to use a local data plan while traveling, contact us to unlock your device.
