May I easily cancel Asurion Protection?

Yes. You may cancel Asurion Protection at any time by calling 866.230.6881. You will receive a refund and/or credit, if any, of your unearned monthly charge within the applicable time frame required by law.

What is Asurion® Protection?

Asurion Protection protects your device for less than a dollar a day. With Asurion Protection, you'll have peace of mind knowing that, should the unexpected happen to your device, you can get back up and running quickly while avoiding costly replacements.

What's covered with Asurion Protection?

Asurion Protection covers your device in the event of:

• Accidental damage from handling (drops, spills and cracked screens)
• Mechanical/electrical failure after manufacturer's warranty expires

Does Asurion Protection also cover all of my accessories?

Depending on your claim, the following may be covered
Phone: Includes the device and, if part of the covered breakdown, standard battery (if removable), standard battery charger, and SIM card.

Are all devices eligible for cracked screen repair?

No, as soon as same-day cracked screen repair is available for eligible devices in select areas. Same-day repair option depends on claim approval time, parts availability and technician availability.

How do I know if my device is eligible for cracked screen repair?

To determine device and location eligibility, visit www.phoneclaim.com/consumercellular.

What locations are available for cracked screen repair?

If your device is eligible for cracked screen repair, once your claim is approved, the claims expert will inform you of the options available. Options may include taking your device to a local repair location, having a technician come to you or mailing your device in for repair. Repair options are all subject to parts, location and technician availability.

How many times can I file a claim for a battery replacement?

You will be able to file an unlimited number of claims for device malfunctions related to your battery after the manufacturer's warranty expires and after completion of diagnostic testing. Battery replacement claims do not count toward the Plan's claim limits. Battery replacement is for eligible devices and subject to technician and parts availability.

What locations are available for me to get a battery replacement?

If your device is eligible for battery replacement, once your claim is approved, the claims expert will inform you of the options available. Options may include taking your device to a local repair location or having a technician come to you. Repair options are all subject to parts, location and technician availability.

What does Asurion® Protection not cover?

It does not cover lost or stolen devices or losses caused or resulting from abuse; misuse; fire; service performed by anyone not authorized by the Provider, Administrator (including any contracted third-party providers); intentional damage; acts of God; or recall. Refer to program terms and conditions for a full list of exclusions and limitations.

Why do I need Asurion Protection when some devices come with a warranty?

While new devices generally come with a manufacturer's warranty, that warranty typically covers mechanical and electrical breakdown for 12 months.

Who provides the Plan?

You will be able to file an unlimited number of claims for device malfunctions related to your battery after the manufacturer's warranty expires and after completion of diagnostic testing. Battery replacement claims do not count toward the Plan's claim limits. Battery replacement is for eligible devices and subject to technician and parts availability.