Device Protection
Asurion Protection gives you peace of mind.
Asurion Protection gives you peace of mind.
of mind. gives you peace Asurion Protection

FREEDOM OF WORRY IS PART OF THE PLAN.

Asurion® Protection solves your device issues so you can live a life free from worry. We're committed to helping you keep your device working like you expect.

Fast claim solutions

Get back up and running as soon as the
next business day.

Coverage for drops, spills and
malfunctions post warranty

Protect yourself from drops, spills
and malfunctions post warranty.

Cracked screen repair on
eligible devices

Get a cracked screen repaired and
back in your hands for only $29 per
claim.

Unlimited battery
replacements

Maintain a strong charge with
unlimited battery replacements on
eligible devices.

How do I enroll?

You have 60 days from the date of activation of the device to add Asurion® Protection

Call Consumer Cellular at (888) 345-5509

ADD PROTECTION

Filing a claim is quick and easy!

Call (866) 230-6881, Mon-Sun 7 a.m. - 12 a.m. CST.

FILE A CLAIM



OUR PLANS ARE AFFORDABLY PRICED

Apple Devices


Monthly Charge

ADH Cracked Screen Repair

for eligible devices

All Replacements

excluding battery replacements

Battery Replacement

for eligible devices

Tier 1

$3.99

$29

$99

$0

Tier 2

$7.99

$29

$99

$0

Tier 3

$9.99

$29

$99

$0

Monthly Charge

ADH Cracked Screen Repair

for eligible devices

All Replacements

excluding battery replacements

Battery Replacement

for eligible devices

Tier 1

$3.99

$29

$99

$0

Tier 2

$7.99

$29

$99

$0

Tier 3

$9.99

$29

$99

$0




All Other Devices


Monthly Charge

ADH Cracked Screen Repair

for eligible devices

All Replacements

excluding battery replacements

Battery Replacement

for eligible devices

Tier 1

$2

N/A

$0

$0

Tier 2

$3

N/A

$0

$0

Tier 3

$4

N/A

$0

$0

Tier 4

$5

N/A

$49

$0

Tier 5

$7

$29

$99

$0

Tier 6

$8

$29

$99

$0

Tier 7

$9

$29

$99

$0

Tier 8

$25

N/A

$249

$0

Monthly Charge

ADH Cracked Screen Repair

for eligible devices

All Replacements

excluding battery replacements

Battery Replacement

for eligible devices

Tier 1

$2

N/A

$0

$0

Tier 2

$3

N/A

$0

$0

Tier 3

$4

N/A

$0

$0

Tier 4

$5

N/A

$49

$0

Tier 5

$7

$29

$99

$0

Tier 6

$8

$29

$99

$0

Tier 7

$9

$29

$99

$0

Tier 8

$25

N/A

$249

$0

Tiers are based on device model. For a complete and current list of devices with associated service fee amounts, please visit phoneclaim.com/consumercellular. All rights reserved. Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. All other trademarks, service marks and product brands that appear herein are the property of their respective owners.




ASURION® PROTECTION FAQS

Who may enroll in Asurion® Protection?

Consumer Cellular customers enrolling within 60 days of new device activation or upgrade. There are some devices that are not eligible for Asurion Protection, including:

  • Devices not purchased or issued from Consumer Cellular
  • Vehicle monitoring
  • Wi-Fi-only devices
  • Unlocked Devices

I'm interested in Asurion Protection. How do I enroll?

If you're an existing Consumer Cellular customer, you may enroll an eligible device within 60 days of device activation by calling 866.230.6881. If you are purchasing a new device or upgrading your current one on www.consumercellular.com, at a Consumer Cellular retail store, or through Consumer Cellular customer care, you may add Asurion Protection during checkout.

Can I enroll in Asurion Protection at any time?

You have 60 days from the day you activate your device to enroll in Asurion Protection.

How am I billed for Asurion Protection?

For your convenience, the Asurion Protection monthly charge, plus applicable taxes, will appear on your Consumer Cellular bill.

See More

To view Terms and Conditions, go to https://www.phoneclaim.com/consumercellular/.

Asurion® Protection is provided by Asurion Warranty Protection Services, LLC or one of its affiliates. Limitations and exclusions apply. See Terms and Conditions for complete details. The Asurion trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or any of the respective owners of the other trademarks appearing herein.

May I easily cancel Asurion Protection?

Yes. You may cancel Asurion Protection at any time by calling 866.230.6881. You will receive a refund and/or credit, if any, of your unearned monthly charge within the applicable time frame required by law.

What is Asurion® Protection?

Asurion Protection protects your device for less than a dollar a day. With Asurion Protection, you'll have peace of mind knowing that, should the unexpected happen to your device, you can get back up and running quickly while avoiding costly replacements.

What's covered with Asurion Protection?

Asurion Protection covers your device in the event of:

  • Accidental damage from handling (drops, spills and cracked screens)
  • Mechanical/electrical failure after manufacturer's warranty expires

Does Asurion Protection also cover all of my accessories?

Depending on your claim, the following may be covered
Phone: Includes the device and, if part of the covered breakdown, standard battery (if removable), standard battery charger, and SIM card.

Are all devices eligible for cracked screen repair?

No, as soon as same-day cracked screen repair is available for eligible devices in select areas. Same-day repair option depends on claim approval time, parts availability and technician availability.

How do I know if my device is eligible for cracked screen repair?

To determine device and location eligibility, visit www.phoneclaim.com/consumercellular.

What locations are available for cracked screen repair?

If your device is eligible for cracked screen repair, once your claim is approved, the claims expert will inform you of the options available. Options may include taking your device to a local repair location, having a technician come to you or mailing your device in for repair. Repair options are all subject to parts, location and technician availability.

How many times can I file a claim for a battery replacement?

You will be able to file an unlimited number of claims for device malfunctions related to your battery after the manufacturer's warranty expires and after completion of diagnostic testing. Battery replacement claims do not count toward the Plan's claim limits. Battery replacement is for eligible devices and subject to technician and parts availability.

What locations are available for me to get a battery replacement?

If your device is eligible for battery replacement, once your claim is approved, the claims expert will inform you of the options available. Options may include taking your device to a local repair location or having a technician come to you. Repair options are all subject to parts, location and technician availability.

What does Asurion® Protection not cover?

It does not cover lost or stolen devices or losses caused or resulting from abuse; misuse; fire; service performed by anyone not authorized by the Provider, Administrator (including any contracted third-party providers); intentional damage; acts of God; or recall. Refer to program terms and conditions for a full list of exclusions and limitations.

Why do I need Asurion Protection when some devices come with a warranty?

While new devices generally come with a manufacturer's warranty, that warranty typically covers mechanical and electrical breakdown for 12 months.

Who provides the Plan?

You will be able to file an unlimited number of claims for device malfunctions related to your battery after the manufacturer's warranty expires and after completion of diagnostic testing. Battery replacement claims do not count toward the Plan's claim limits. Battery replacement is for eligible devices and subject to technician and parts availability.

See Less


To view Terms and Conditions, go to https://www.phoneclaim.com/consumercellular/.

Asurion® Protection is provided by Asurion Warranty Protection Services, LLC or one of its affiliates. Limitations and exclusions apply. See Terms and Conditions for complete details. The Asurion trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or any of the respective owners of the other trademarks appearing herein.

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