Consumer Cellular (www.consumercellular.com), a national provider of wireless phones and services, announced the completion and official opening of its second U.S.-based customer support center in Phoenix, Ariz. Consumer Cellular also maintains a customer service facility at its headquarters in Portland, Ore.
Employees at the new Phoenix call center will provide sales and support for Consumer Cellular’s wireless customers from a 39,000-square-foot building near the Arizona State University campus. Currently, 24 new employees are trained and on the job, and another 80 will be hired by this September. Later this year, Consumer Cellular plans to provide bi-lingual customer support from its Phoenix location.
“Consumer Cellular takes great pride in putting our customers first, and we’re continuously looking for ways to better serve our members. Our Phoenix expansion allows us to meet the demands of our expanding customer base by providing additional time zone coverage, increased data security, and emergency back-up customer support when needed,&rdquo said John Marick, CEO of Consumer Cellular. “We chose to locate the new call center in Phoenix because of its excellent talent pool and business-friendly environment.”
Consumer Cellular’s Phoenix expansion comes six months after the company celebrated double-digit annual revenue growth from nearly $65 million in 2008 to more than $100 million in 2009.
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About Consumer Cellular
Consumer Cellular, the exclusive wireless provider for AARP® members, was founded in 1995 on the belief that everyone should have affordable access to the safety and convenience of cellular service. The company provides its customers with simple, affordable cell phones and calling plans, guaranteed satisfaction and top-ranked customer support staff all located within the United States. Plus, Consumer Cellular customers never have to sign a long-term contract in order to start service.
The Portland, Ore.-based company is privately held and utilizes the nation’s largest voice and data network, covering more than 296 million people—or 97 percent of the U.S. population. As one of the nation’s leading wireless wholesalers, Consumer Cellular is able to purchase wireless service in large volumes, providing its customers with the best of both worlds: great low rates and the best cellular network available. For more information: ConsumerCellular.com or call (800) 686-4460.