Consumer Cellular ranked highest in customer service, according to the latest J.D. Power study. In the 2016 U.S. Wireless Customer Care Performance Study - Volume 2, Consumer Cellular outscored all other non-contract wireless providers receiving the highest overall Customer Care index score of 878, which is 88 points above the second place non-contract carrier.
"We very much admire the research conducted by J.D. Power, and are honored by the recognition of our customer satisfaction," said John Marick, CEO of Consumer Cellular. "This award belongs to our employees, each of whom share in our company's commitment to providing exceptional service for our more than two million customers."
This announcement comes on the heels of recent customer service accolades Consumer Cellular received from Consumer Reports and Nielsen Mobile Insights.
J.D. Power's 2016 U.S. Wireless Customer Care Non-Contract Performance Study—Volume 2 is based on responses from 2,543 non-contract wireless customers. The study reflects the experiences of current customers who contacted their carrier's customer care department within the past three months. The study was fielded from January 2016 through June 2016.
For more information on Consumer Cellular, please visit ConsumerCellular.com or call (888) 345-5509.
About Consumer Cellular
Consumer Cellular is a top-rated wireless carrier that provides no-contract cellphones and service plans primarily to those 50+. The company has been an AARP provider since 2008 and offers AARP members special discounts on service. Founded more than 20 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with more than 1,500 employees. The Portland, Ore.-based company utilizes the nation's largest voice and data networks, which covers more than 300 million people – or 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Sears, as well as direct to consumers at www.consumercellular.com or (888) 345-5509. The company has been ranked on the Inc. 5000 list for seven years in a row and has the highest overall customer satisfaction of all mobile carriers, based on Nielsen Mobile Insights survey data during all four quarters for 2015 and Q1, 2016. Consumer Cellular also received top ranks among non-contract carriers on the J.D. Power 2016 U.S. Wireless Customer Care Performance Study. For cellphone tutorials, features, applications and company news, connect with Consumer Cellular on Facebook, Twitter, YouTube and Google+.