Simply Ask a Question or Browse by Topic to find answers to all your questions. Or just give us a call—we’re here to help. If you have questions about a particular cellphone model, check out our Videos & Manuals section below for detailed instructions about your specific phone.
I hear static on my call.
If you hear static when you make a call, check the signal-strength indicator on your display. You may be in a location where reception is weak due to geography, weather, limited coverage, limited network capacity, or other reasons. If the static is specific to a certain location, chances are your phone is fine and the location has a weak signal.
If you continue to hear static in all locations, there may be a problem with your phone. Use a landline to call our Customer Support team at (888) 345-5509 or use our online chat to reach an agent for assistance.