Support & FAQs

Can I keep my existing cellphone number?

Most people can transfer their existing cellphone number to Consumer Cellular. It depends on where you live and your old service provider. Follow these guidelines for a successful transfer:

• Do not cancel your number with your old service provider. Your phone number must remain active during the transfer process. Once the number is transferred to Consumer Cellular, it should automatically be disconnected by your old service provider. Once the transfer is complete and you are receiving calls to your Consumer Cellular phone, you may want to call them to confirm cancellation.
• If the number is in a contract, you may be charged an early termination fee by your old service provider.
• When you set up your Consumer Cellular account, you will need to have all of the account information for your old service provider, including the account number, account holder’s name, billing address, and any password or PIN on the old account. You may want to have an old invoice with you when you set up your new account.
• For your convenience, your number transfer will automatically be started 7 days after your phone ships. You can also start your number transfer by giving us a call at (888) 345-5509.