Simply Ask a Question or Browse by Topic to find answers to all your questions. Or just give us a call—we’re here to help. If you have questions about a particular cellphone model, check out our Videos & Manuals section below for detailed instructions about your specific phone.
How do I create or change my My Account password?
To create a password or reset a forgotten password, go to the Create Password page. We’ll send you a message which you can receive by text message or email. If you don’t have text messaging on your phone but want to receive your temporary password by text, Consumer Cellular will turn on text messaging for your phone long enough to send you your temporary password. There is no charge for the message or for temporarily turning on text messaging.
Once you’ve created a password, you can change it any time by logging into My Account with your current password and going to your Profile page.