Simply Ask a Question or Browse by Topic to find answers to all your questions. Or just give us a call—we’re here to help. If you have questions about a particular cellphone model, check out our Videos & Manuals section below for detailed instructions about your specific phone.
Our Customer Service team will ask you a few basic questions about your device to determine an offer estimate. Asurion will then provide prepaid shipping options to send your device in. Once your device is received, the device will be inspected to verify the description you provided. After inspection, you will receive your credit or a notice to accept or decline a revised offer.