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Simply Ask a Question or Browse by Topic to find answers to all your questions. Or just give us a call—we’re here to help. If you have questions about a particular cellphone model, check out our Videos & Manuals section below for detailed instructions about your specific phone.
Once you’ve received your new phone or a SIM card from Consumer Cellular, it must be activated to connect to our network. This should only take a few moments.
If your device was purchased directly from Consumer Cellular (online or by phone), follow these steps to complete the activation process:
If you have requested to have a new telephone number assigned by Consumer Cellular, your device will arrive already active and ready to go.
If you are transferring ("porting") your number from another carrier, log-in to My Account, and select Activate Your Equipment in the alert box on the left side of the screen.
Follow the simple, step-by-step instructions to complete your activation.
If you encounter a problem, or if you prefer, call us at (888) 345-5509(888) 345-5509. You’ll have an option of using our automated response system, or you can speak to one of our Customer Service representatives and we’ll be happy to help you. We recommend making this call from a different phone so we can complete your activation process without interruption.
If your device was purchased from one of our retail partners, follow these steps to complete the activation process:
The box containing your phone or SIM card will come with an activation code listed on the back. You will need this code to complete the activation process.
Activate online by following the simple, step-by-step instructions provided.
If you prefer, call us at (888) 345-5509(888) 345-5509, and one of our Customer Service representatives will be happy to help you. We recommend making this call from a different phone so we can complete your activation process without interruption.
