Simply Ask a Question or Browse by Topic to find answers to all your questions. Or just give us a call—we’re here to help. If you have questions about a particular cellphone model, check out our Videos & Manuals section below for detailed instructions about your specific phone.
Can I use a non-Consumer Cellular phone with my Consumer Cellular plan?
In many cases, yes, you can use a device you already own with your Consumer Cellular plan. To be activated on our service, your phone must be unlocked by your previous carrier, and be compatible with GSM network technology. Our SIM card most commonly works with phones used on AT&T or T-Mobile service, or one that was previously used with Consumer Cellular.
Please understand that while our Customer Service representatives do everything they can to help solve problems, we can’t guarantee every cellphone model can be configured with our service.
If you currently have Consumer Cellular service, you can simply insert your SIM card into the new phone. If you need to start service, call our Customer Service team and they will open an account and send you a free SIM card to use.