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Simply Ask a Question or Browse by Topic to find answers to all your questions. Or just give us a call—we’re here to help. If you have questions about a particular cellphone model, check out our Videos & Manuals section below for detailed instructions about your specific phone.
Why can’t I connect with a companion by making video calls?
Unlike regular voice calls, video calls are answered by your companion on their smartphone with the GrandPad companion app. The app does not automatically open when receiving a video call; instead, the companion must open the app manually when they receive the notification of an incoming call, which may cause a slight delay.
