{"id":83,"date":"2011-09-19T00:00:00","date_gmt":"2011-09-19T08:00:00","guid":{"rendered":"https:\/\/public-staged.consumercellular.com\/blog\/third-times-the-charm\/"},"modified":"2023-01-12T08:05:26","modified_gmt":"2023-01-12T16:05:26","slug":"third-times-the-charm","status":"publish","type":"post","link":"https:\/\/www.consumercellular.com\/blog\/third-times-the-charm\/","title":{"rendered":"Third Time’s the Charm"},"content":{"rendered":"

\"\"When I co-founded Consumer Cellular<\/a>, I had a simple goal in mind. I set out to make cell phone plans<\/a> and technology services affordable and accessible to everyone, regardless of their income or technical knowledge. I didn\u2019t think making\u2014and keeping\u2014a vital service affordable meant consumers had to settle for less or sacrifice essential services.<\/p>\n

To me, less expensive did not mean less valuable or useful or meaningful. It just meant more people could take advantage of it.<\/p>\n

And our vision seems to be working. Consumer Cellular recently made the prestigious Inc. 5,000 List<\/a> for the third year in a row.<\/p>\n

With that in mind, I\u2019d like to talk briefly about a trait that I think often goes unrecognized or, if recognized, is largely underappreciated in business. I\u2019m talking about consistency<\/em>.<\/p>\n

No where is consistency more noticeable or important than in the support provided to our customers. That\u2019s why, when hiring our customer service agents, we strive to pick people who sincerely like helping others. We make sure they\u2019re trained the same way. And we monitor their efforts to ensure consistency, whether a customer is calling us for the first or fifteenth time.<\/p>\n

Consistency is also why our call centers are totally U.S.-based. You never have to worry about struggling to explain a cell phone problem to someone on another continent ten thousand miles away.<\/p>\n

No bait and switch. No surprises. No lost in translation moments. With Consumer Cellular, we like to think when our customers contact us, they always know what to expect.<\/p>\n

We may not be flashy, but we\u2019re consistent.<\/p>\n","protected":false},"excerpt":{"rendered":"

When I co-founded Consumer Cellular, I had a simple goal in mind. I set out to make cell phone plans and technology services affordable and accessible to everyone, regardless of their income or technical knowledge. I didn\u2019t think making\u2014and keeping\u2014a vital service affordable meant consumers had to settle for less or sacrifice essential services. To […]<\/p>\n","protected":false},"author":2,"featured_media":2857,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[15,14],"tags":[],"yoast_head":"\r\nThird Time's the Charm - Our Blog<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.consumercellular.com\/blog\/third-times-the-charm\/\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"John Marick\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Third Time's the Charm - Our Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.consumercellular.com\/blog\/third-times-the-charm\/","twitter_misc":{"Written by":"John Marick","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.consumercellular.com\/blog\/third-times-the-charm\/","url":"https:\/\/www.consumercellular.com\/blog\/third-times-the-charm\/","name":"Third Time's the Charm - Our Blog","isPartOf":{"@id":"https:\/\/www.consumercellular.com\/blog\/#website"},"datePublished":"2011-09-19T08:00:00+00:00","dateModified":"2023-01-12T16:05:26+00:00","author":{"@id":"https:\/\/www.consumercellular.com\/blog\/#\/schema\/person\/c742e4c526243bb27c8612b1b6a4b7bc"},"breadcrumb":{"@id":"https:\/\/www.consumercellular.com\/blog\/third-times-the-charm\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.consumercellular.com\/blog\/third-times-the-charm\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.consumercellular.com\/blog\/third-times-the-charm\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.consumercellular.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Third Time’s the Charm"}]},{"@type":"WebSite","@id":"https:\/\/www.consumercellular.com\/blog\/#website","url":"https:\/\/www.consumercellular.com\/blog\/","name":"Our Blog","description":"Consumer Cellular Blog","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.consumercellular.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.consumercellular.com\/blog\/#\/schema\/person\/c742e4c526243bb27c8612b1b6a4b7bc","name":"John Marick","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.consumercellular.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/cd17eafd77b758abfff5ad8395366f27?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/cd17eafd77b758abfff5ad8395366f27?s=96&d=mm&r=g","caption":"John Marick"},"sameAs":["http:\/\/www.consumercellular.com"],"url":"https:\/\/www.consumercellular.com\/blog\/author\/john-marick\/"}]}},"_links":{"self":[{"href":"https:\/\/www.consumercellular.com\/blog\/wp-json\/wp\/v2\/posts\/83"}],"collection":[{"href":"https:\/\/www.consumercellular.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.consumercellular.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.consumercellular.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.consumercellular.com\/blog\/wp-json\/wp\/v2\/comments?post=83"}],"version-history":[{"count":1,"href":"https:\/\/www.consumercellular.com\/blog\/wp-json\/wp\/v2\/posts\/83\/revisions"}],"predecessor-version":[{"id":7722,"href":"https:\/\/www.consumercellular.com\/blog\/wp-json\/wp\/v2\/posts\/83\/revisions\/7722"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.consumercellular.com\/blog\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/www.consumercellular.com\/blog\/wp-json\/wp\/v2\/media?parent=83"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.consumercellular.com\/blog\/wp-json\/wp\/v2\/categories?post=83"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.consumercellular.com\/blog\/wp-json\/wp\/v2\/tags?post=83"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}