{"id":6439,"date":"2020-08-31T08:48:26","date_gmt":"2020-08-31T15:48:26","guid":{"rendered":"https:\/\/www.consumercellular.com\/blog\/?p=6439"},"modified":"2023-01-11T13:42:51","modified_gmt":"2023-01-11T21:42:51","slug":"our-customer-service-earns-9th-straight-j-d-power-award","status":"publish","type":"post","link":"https:\/\/www.consumercellular.com\/blog\/our-customer-service-earns-9th-straight-j-d-power-award\/","title":{"rendered":"OUR CUSTOMER SERVICE EARNS 9TH STRAIGHT J.D. POWER AWARD"},"content":{"rendered":"\n

Consumer Cellular has been honored with our ninth consecutive award from J.D. Power for being \u201c#1 in Customer Service among Non-Contract Value Wireless Providers.\u201d<\/p>\n\n\n\n

Across all channels in J.D. Power\u2019s 2020 U.S. Wireless Customer Care Performance Study\u2014Volume 2<\/a>, Consumer Cellular earned a cumulative score of 871 out of a possible 1,000 points\u2014the highest score of any carrier in any segment. Other carriers in the Non-Contract Value segment had an average score of 799.<\/p>\n\n\n\n

The study ranks providers across 12 different customer care channels including over the phone; in-store contact; online chat; email; social media postings; automated telephone systems; website search; and others.<\/p>\n\n\n\n

J.D. Power has been bestowing its nationally recognized awards for quality in multiple industries for more than 50 years. The data-driven insights its studies provide help drive continuous improvements in products and services for companies in technology, the automotive industry, insurance, healthcare, financial services and more.<\/p>\n\n\n\n

Though we\u2019ve been chosen number one by J.D. Power eight times previously, this award is especially important to us as it reflects on our performance during a time when both we, and our customers, were adapting to the challenges presented by the COVID-19 pandemic. At the same time that our team was rapidly adopting new procedures to remain safe, we still managed to keep serving our customers at the highest level at a time when you needed us most.<\/p>\n\n\n\n

The recognition from J.D. Power is just the latest in a long line of accolades Consumer Cellular has received for our 100% U.S. based customer support. Last fall, we were named as having \u201cAmerica\u2019s Best Customer Service<\/a>\u201d in the Mobile Carriers and Telecommunications category by Newsweek<\/a> based on feedback from more than 20,000 customers nationwide.<\/p>\n\n\n\n

To be recognized by our customers even once is a tremendous reward. But to be recognized nine times in a row truly puts us on cloud nine! Thank you\u2014and rest assured we\u2019ll be working extra hard to make sure we get trophy number ten.<\/p>\n","protected":false},"excerpt":{"rendered":"

Consumer Cellular has been honored with our ninth consecutive award from J.D. Power for being \u201c#1 in Customer Service among Non-Contract Value Wireless Providers.\u201d Across all channels in J.D. Power\u2019s 2020 U.S. Wireless Customer Care Performance Study\u2014Volume 2, Consumer Cellular earned a cumulative score of 871 out of a possible 1,000 points\u2014the highest score of […]<\/p>\n","protected":false},"author":18,"featured_media":6442,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[15,18],"tags":[],"yoast_head":"\r\nOUR CUSTOMER SERVICE EARNS 9TH STRAIGHT J.D. POWER AWARD<\/title>\r\n<meta name=\"description\" content=\"Consumer Cellular received an award as \u201c#1 in Customer Service among Non-n Contract Value Wireless Providers\u201d from J.D. 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