It\u2019s been another exciting year for Consumer Cellular and the wireless industry in general, and we\u2019re delighted to have had you spend it with us. As we wrap up 2018, it\u2019s worth taking a quick look back at some of the significant cellular industry developments that occurred over the last 12 months before peeking ahead at what\u2019s on the horizon for 2019.<\/p>\n
In November, we unveiled our upgraded Connect plans<\/a>, offering twice as much data on nearly every plan without any change in price, and increasing our largest plan to now deliver 20GB of data every month. It\u2019s now easier than ever to watch videos, stream music and surf the Internet\u00ad, at a price you can afford. This marked the 11th<\/sup> straight year that we\u2019ve increased our monthly plans without increasing our prices!<\/p>\n We\u2019re closing out the year with a terrific honor: PC Magazine has announced their \u201cConsumer Recommended<\/a>\u201d awards for 2018, and we were chosen as favorite mobile carrier\u2014and not just by a little. The awards are based on an index called a \u201cnet promoter score\u201d which measures the willingness of customers to recommend a company\u2019s products or services to others. In PC Magazine\u2019s words, our score of 87 (on a scale of 100) \u201ctranslates to user love that is almost unheard of in the tech world.\u201d<\/p>\n Among our proudest achievements this year was gaining our 3 millionth customer<\/a> in October. Not only are we humbled by our continued growth, but the milestone gave us the opportunity to make a $1.5 million charitable donation shared by Meals on Wheels, Shriner\u2019s Hospitals for Children, and the Providence Cancer Research Institute. It continued a long tradition we have of commemorating achievements by giving back to our community.<\/p>\n We were also honored by J.D. Power and Associates, being named \u201cHighest in Customer Service among Non-Contract Value Wireless Providers\u201d for the 5th time in a row. The study ranked wireless carriers across 12 different customer care channels, with a maximum possible score of 1,000 points, and we earned a score of 882!<\/p>\n The wireless industry continued to make almost unimaginable leaps in technological advancement this year. Revolutionary upgrades to camera technology, display size and clarity, and processing power made models like the iPhone Xs<\/a> and Samsung Galaxy Note9<\/a> the most advanced smartphones ever. Digital \u201chelpers\u201d like Apple\u2019s Siri and Google Assistant were perfected to a point that users barely even have to touch their phones to control them anymore.<\/p>\n As we look ahead, things won\u2019t be slowing down. Leading manufacturers like Apple and Samsung will unveil new and even more amazing flagship phones. And the uses for wireless technology will continue to expand to more home products to make everyday life more convenient. Through it all, you can rely on Consumer Cellular to be there, with the same commitment to providing the best support and value in the business that we\u2019ve become known for.<\/p>\n Thank you for giving us another great year in 2018, and know that we\u2019re at your service for all your wireless needs in 2019 and beyond.<\/p>\n","protected":false},"excerpt":{"rendered":" It\u2019s been another exciting year for Consumer Cellular and the wireless industry in general, and we\u2019re delighted to have had you spend it with us. As we wrap up 2018, it\u2019s worth taking a quick look back at some of the significant cellular industry developments that occurred over the last 12 months before peeking ahead […]<\/p>\n","protected":false},"author":2,"featured_media":5713,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[14],"tags":[],"yoast_head":"\r\n