Market Force Information<\/a> has determined that, by a sizable margin, Consumer Cellular has the most loyal customers in the wireless industry.<\/p>\nThe scoring system used by Market Force determines a \u201ccomposite loyalty index\u201d by surveying customers about their experiences with their wireless carrier in multiple categories. Our composite score of 73% was nearly 20 points higher than our nearest no-contract competitor\u2014and more than 30 points higher than the score for the top rated full-service carrier.<\/p>\n
Being evaluated by a respected, independent source is a terrific way for us to learn important details about what we\u2019re doing right, and what we\u2019re doing wrong. We were especially gratified to find that in this survey, you gave us exceptional scores in three really important categories: for \u201cEase to Change Plans,\u201d our score was 92%. For \u201cPlan Flexibility,\u201d it was 85%, and for \u201cValue,\u201d 83%.<\/p>\n
The survey also sent an important message to the wireless industry in general. Market Force\u2019s summary notes, \u201cConsumers clearly gave a heads up to carriers that they need better service.\u201d So while we\u2019re flattered by your praise, we\u2019re also aware it doesn\u2019t mean we can take your happiness for granted. In fact, it tells us we need to work even harder to continue providing the unmatched quality you\u2019ve come to expect from us.<\/p>\n
I want to offer a huge thank you to everyone who participated in the survey, and rated us so highly. It\u2019s a truly humbling honor for all of us at Consumer Cellular.<\/p>\n","protected":false},"excerpt":{"rendered":"
This is the kind of news that makes my day. For the second year in a row, the nationwide customer research firm Market Force Information has determined that, by a sizable margin, Consumer Cellular has the most loyal customers in the wireless industry. The scoring system used by Market Force determines a \u201ccomposite loyalty index\u201d […]<\/p>\n","protected":false},"author":2,"featured_media":5041,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[15],"tags":[],"class_list":["post-5040","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-breaking-news"],"yoast_head":"\r\n
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