Our Story

AWARDED BYJ.D. POWER8X IN A ROW“#1 in Customer Service among Non-Contract Value Wireless Providers.” 3.5 MILLION CUSTOMERS

It Started with a Simple Idea

Consumer Cellular has grown from humble beginnings as a small startup company in the Pacific Northwest to being a respected nationwide leader in the wireless industry by staying true to the shared vision of our co-founders, John Marick and Greg Pryor.

In October 1995, with the fledgling wireless industry serving primarily business users and a few early adopters of cellular technology, John and Greg started Consumer Cellular to make the convenience and safety of cellphones accessible—and affordable—for everyone. At the end of that year, the company had a whopping 40 customers!

More than 20 years later, John and Greg’s passion remains the driving force behind a privately owned, 100% U.S. based company that has grown without mergers or buyouts to become the wireless provider of choice for millions of loyal customers. Consumer Cellular has been recognized for providing the best customer experience in the business in independent surveys conducted by J.D. Power, Consumer Reports, PC Magazine and others.

AARP MEMBERS RECEIVE SPECIAL DISCOUNTS.Proud AARP provider for more than 10 years. 100% U.S. BASED CUSTOMER SUPPORT STRONGPARTNERSHIPSIncluding Apple, Samsung, Motorola and Target

Dedicated to Giving You More

What has truly set Consumer Cellular apart from the beginning is a deep commitment to providing unmatched value.

We were among the first cellular providers to offer monthly service without contracts and have enhanced our rate plans 10 consecutive years to deliver more minutes, texts, and data without raising prices. We’ve consistently found new ways to delight our customers and eliminate unpleasant surprises from the monthly cellphone bill.

Since we’re privately owned, we’re not beholden to making decisions just to satisfy the demands of shareholders or a Board of Directors. Instead, we’re able to take a careful, strategic approach to assure that every service or product we offer yields maximum benefits for the people we really answer to: our customers. As cellular technology has evolved, this measured approach has produced exciting opportunities to support our customers’ needs and lifestyles even further. In 2013, we began offering the iPhone, while in 2014 we added Samsung smartphones, including flagship Galaxy models, to our product line. We’ve also established a convenient presence in Target stores nationwide.

Perhaps most importantly, we’ve always been dedicated to meeting the unique wireless needs of users age 50-plus. In 2008, we became a preferred provider for AARP, offering its members special discounts on our service. Our products include senior-friendly flip phones and smartphones as well as innovative options like the mobile hotspot and caregiving devices like GrandPad to help families forge strong connections across multiple wireless platforms. Our patient, friendly customer service team is always eager to help even the most inexperienced cellphone user get the most from their service and device.

$1.5 MILLION DONATIONIn 2018, we donated $500,000 each to Meals on Wheels, Providence Cancer Institute, and Shriners Hospitals for Children. DISASTERRELIEF FUNDIn 2019, we contributed $350,000 to the American Red Cross.

Making People & Communities Stronger

Our definition of value includes much more than just low prices and greatcustomer support.

It also means adding value to our communities. We actively promote a corporate culture of caring and service, including a longstanding tradition of celebrating significant milestones by giving something back.

In 2018, in recognition of achieving our three millionth customer, we made donations of $500,000 to each of three charities selected by our employees: Meals on Wheels America, Providence Cancer Institute, and Shriners Hospitals for Children. Upon reaching 3.5 million customers in 2019, we contributed $350,000 to the American Red Cross Disaster Relief Fund.

Over the years, Consumer Cellular employees have volunteered countless hours to local food banks, blood drives, and other charitable events, as well as guiding the philanthropy of Local Community Giving Committees at our corporate locations in Oregon and Arizona. Throughout the year, these committees make contributions to non-profit human service organizations, helping fund everything from neighborhood youth programs to the American Red Cross’ efforts to assist those impacted by natural disasters.

Building on A Solid Foundation

So much has changed in the world of wireless since 1995. In design, performance, and versatility, today’s technology is light years beyond the analog “bricks with antennas” that were then considered state-of-the-art.

Consumer Cellular has grown from a bold idea into a nationwide wireless provider that is regularly included on the Inc. 5000 list as one of America’s fastest growing companies.

Yet, here’s what hasn’t changed: our co-founders, John and Greg, still own the company and serve our customers everyday as CEO and COO respectively. We are based entirely in the U.S. We remain privately held, run by family and friends, and deeply rooted in the core values we’ve held from day one—finding ways to make today’s best technology accessible and affordable for every type of wireless user.

We’d love to have you as part of our family!

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