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FAQs

Helpful answers to frequently asked questions.

If you have questions about your phone or service, you can use our support tool to find your answer. Or just give us a call — we're here to help.

FAQ Answers

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What if I need to cancel service?

With our 100% Risk-Free Guarantee, you can cancel your service and return your phone within 30 days or 30 minutes of use (whichever comes first) and pay nothing. We'll even send you a mailing label so you can ship it back for free. The phone must be undamaged and all accessories returned in the original box with the manuals. Once your phone is received, you can expect a credit to post to your credit card account within 10 business days.

If you find you need to cancel service after the Risk Free Guarantee period, we will prorate your final billing statement and send it to you in the next billing cycle.

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What is the coverage area of your network?

Consumer Cellular operates from the AT&T network, which provides coverage to 98% of the households in the United States. See our coverage map

Unlike other cell phone providers, however, we do not require contracts. We provide reliable, month-to-month service. All our plans are anytime minutes, day or night, Monday through Sunday. These rates are good for calls anywhere in the U.S., without additional charges for roaming or long distance. Our plans also include caller ID, call waiting and voicemail at no extra cost.

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Can I use my phone while I'm on a cruise?

Our service is designed to only work within the United States (yes — Alaska and Hawaii are part of the U.S.). Once you leave the U.S., your phone should not work. This includes cruise ship travel. If by chance it does, the rates are completely unregulated and set by the country in which you are traveling. Generally, it will cost at least $1-$3 per minute. To make matters worse, if your phone rings, you are billed — even if you don't answer it. Our advice is to leave your phone at home.

There are many companies that specialize in renting cell phones for international travel. To find some options, search Google for “international cell phones.”

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What is your guarantee?

We have a 30 days, 30 minutes, 30 texts, or 30 MBs guarantee for all our phones. If you are not satisfied within 30 days, 30 minutes, 30 texts, or 30 MBs of usage (whichever comes first), just cancel and pay nothing. No questions asked.

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