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FAQs

Helpful answers to frequently asked questions.

If you have questions about your phone or service, you can use our support tool to find your answer. Or just give us a call — we're here to help.

FAQ Answers

Selected Subtopic: My Billing Statement

Click a link to see your answer:

When is my billing statement due?

Your billing statement due date depends on your billing cycle. You can always log in to My Account to find the due date for your current billing statement.

  • The due date is generally 19 days from when the billing statement is mailed.
  • Minutes start over on the first day of your billing cycle.
  • Rate plan changes backdate to the first day of your current billing cycle.
  • Your billing statement is based on the plan you have in place on the last day of your billing cycle, regardless of how many times you change your plan during the cycle.
  • AutoPay accounts are charged on the due date of their billing statement.

If you need to change your billing cycle due date contact our Customer Support at 1-888-345-5509.

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How do I get a copy of my billing statement?

If you need a copy of your billing statement, just log in to My Account and click "View Current Statement." We keep 18 months of statements on our website. For past billing statements, just click on the month you want to view.

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Are my monthly fees or included minutes pro-rated?

When you start or stop service, we pro-rate your monthly access fee, as well as your included minutes and Connect! services. While you pay less for that short month, it also means that your minutes, messages and wireless web access are reduced for that month as well. You may want to watch your usage carefully to make sure you don’t exceed your plan's minutes or services.

If you are starting service, your second billing statement will show the full monthly charge and services. Remember, you can check your current usage or change your plan any time. Just log in to My Account or call 1-888-373-1777.

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What other charges are included in my billing statement?

All our prices are listed before taxes, which include federal, state and local taxes. Generally these taxes can range from 15% to 35% of your bill, depending on where you live.

Other charges include:

  • 411 calls
  • Overage charges when exceeding package plan for voice, text and data
  • International calls and text
  • Calls made while traveling outside the U.S.
  • Calls made from cruise ships
  • Content downloads from the wireless web
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Taxes: what are they, how much and why are they there?

All our prices are listed before taxes and surcharges. There are federal, state, and local taxes on cell phones. Taxes can range from 15% to 35% of your billing statement, depending on where you live. Many of the taxes on a cell phone billing statement are the same as those you would see on your home phone bill. If you would like a full list of applicable cell phone taxes for your area, contact your local government taxing authority.

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How do I change my billing method?
You can choose whether you receive your billing statements by mail or by email:
  1. Log in to My Account.
  2. Click "Edit Your Profile."
  3. On the Account Information page, click "Edit."
  4. In the Billing Type field, select:
    • "Email Billing"
    • "Extended Detailed Billing ($2)"
    • "Standard Paper Invoicing"

Your next billing statement will be sent to you by the method you chose. Once you receive your billing statement, you can mail the payment to us, pay online, or call with your payment.

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How do I get billed if I change my rate plan?

We bill according to the rate plan that is in place on the last day of the billing cycle. So, if you change your rate plan in the middle of the billing cycle, your next billing statement will be based on the new rate plan.

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How do I get my billing statement?

Depending on how you set up your account, your billing statement will either arrive by email or by standard mail:

  • If you signed up for “Email Billing,” your billing statement will be emailed to you directly.
  • If you signed up for “Extended Detailed Billing ($2)” or “Standard Paper Invoicing,” your bill will be mailed to your mailing address.

If you want to change how you receive your billing statement, see “How do I change my billing method?

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When is my billing statement added to My Account?

Your billing statement is posted to your account 4 days after your billing cycle ends.

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Can you automatically charge my credit card?

Yes, you can set up AutoPay to automatically charge your credit or debit card when your billing statement is due:

  1. Login to My Account.
  2. Click “Edit Your Profile”.
  3. In the Account Information section, click “Edit”.
  4. In the Payment Type field, select “AutoPay”.

Your next billing statement will be automatically charged to the debit or credit card you used to set up your account.

To use a different credit or debit card:

  1. Select the “Billing” menu in My Account.
  2. In the “Pay Online Now” section, click “edit this”.
  3. Enter the new credit/debit card information.

Click “save changes”.

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What is AutoPay?

Our AutoPay Program allows you to set up automatic payments for your cell phone bill using your credit or debit card. That means one less check to write each month. Once you sign up, we will automatically charge your debit or credit card on the due date. You will still receive a full statement each month detailing all your charges. Learn how to sign up for AutoPay.

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How do I sign up for AutoPay?

Signing up for AutoPay is easy. Just change your Account settings and we will automatically charge your credit or debit card when your billing statement is due:

  1. Log in to My Account.
  2. Click "Edit Your Profile."
  3. On the Account Information page, click "edit this."
  4. In the Payment Type field, select "AutoPay"

Your next billing statement will be automatically charged to the debit or credit card you used to set up your account.

To use a different credit or debit card:

  1. Select the "Billing" menu in My Account.
  2. In the "Pay Online Now" section, click "edit this."
  3. Enter the new credit/debit card information.
  4. Click "save changes."
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Why am I not receiving my Consumer Cellular emails?

If you're not receiving email from Consumer Cellular, first confirm you've specified the correct contact email address from the Profile area in My Account. After you've confirmed the email is being sent to the correct email address, check the spam folder in your email account. Occasionally, spam filters incorrectly classify valid emails as spam.

To ensure you receive important email, please add the following addresses to your address book:

  • Billing@ConsumerCellular.com
  • Info@ConsumerCellular.com
  • Service@ConsumerCellular.com

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