Helpful answers to frequently asked questions.
If you have questions about your phone or service, you can use our support tool to find your answer. Or just give us a call — we're here to help.
Click a link to see your answer:
Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.
You are not charged a long-distance fee for calling an 800 number; however, you are still using minutes on your plan.
"Roaming" refers to where you physically are when placing a call. "Long distance" refers to the area code you are calling.
Note: If you travel outside the U.S., your phone should not work (this includes cruise ship travel). If it does, you should plan on paying at least $1-3 per minute. To make matters worse, if your phone rings, you are billed — even if you don’t answer it. Our advice is to leave your phone at home.
We have a 30 days, 30 minutes, 30 texts, or 30 MBs guarantee for all our phones. If you are not satisfied within 30 days, 30 minutes, 30 texts, or 30 MBs of usage (whichever comes first), just cancel and pay nothing. No questions asked.