Helpful answers to frequently asked questions.
If you have questions about your phone or service, you can use our support tool to find your answer. Or just give us a call — we're here to help.
Click a link to see your answer:
There are several ways to make your payment:
P.O. Box 7175
Pasadena, CA 91109-7175
By credit or debit card.
Note: If you are required to be on AutoPay and wish to change the credit or debit card you are using, please call Customer Service at 1-888-345-5509.
To log in to your account:
Once logged in, you can:
We post payments as soon as we receive them. You can check your balance online any time, just log in to My Account. Your account summary lists all payments received to date. Allow 8-10 days for a check to get through the mail. Credit card payments are posted the same day. If you need to pay your bill immediately, you can pay online using a credit card or call our automated payment system at 1-888-345-5509.
Our AutoPay Program allows you to set up automatic payments for your cell phone bill using your credit or debit card. That means one less check to write each month. Once you sign up, we will automatically charge your debit or credit card on the due date. You will still receive a full statement each month detailing all your charges. Learn how to sign up for AutoPay.
Signing up for AutoPay is easy. Just change your Account settings and we will automatically charge your credit or debit card when your billing statement is due:
Your next billing statement will be automatically charged to the debit or credit card you used to set up your account.
To use a different credit or debit card: