Helpful answers to frequently asked questions.
If you have questions about your phone or service, you can use our support tool to find your answer. Or just give us a call — we're here to help.
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When not in use, your cell phone is designed to conserve battery life by dimming the display screen. This is called Standby Mode. Although the display is dark, the phone is still on and ready to use.
When the phone is first turned on, it displays “No Service” for about 30 seconds while it connects to the cellular network. This is normal. The message should disappear after 30 seconds.
If the "No Service" message stays on, you may be in a location where the cellular signal is too weak, such as a subway or mountain valley, or where a cellular tower is not close enough to your phone. Weather or environmental conditions may also be a factor. Try your call again from another area.
If "No Service" stays on in an area where you think you should be getting reception, turn the phone off and back on. If you still get "No Service," use a land line to call our Customer Support team at 1-888-345-5509.
A beeping sound usually indicates one of the following:
Consumer Cellular operates from the AT&T network, which provides coverage to 98% of the households in the United States. See our coverage map.
Cellular networks operate on a nationwide grid that divides cities or regions into smaller cells. A cell might cover a few city blocks or up to 250 square miles. Every cell uses a set of radio frequencies, or channels, to provide service in its specific area. The power of these radios is controlled in order to limit the signal's geographic range. Because the shape and size of cells vary, there may be gaps between the areas covered by two or more cells. These gaps, or "dead spots," can also be caused by trees, tall buildings, or other obstructions that block the signal from reaching a nearby antenna. If a local government or landowner won't allow placement of a cellular antenna, that too can create a dead spot.
If you are using your own phone with your Consumer Cellular plan, you can sign up for one of our Text & Data plans for messaging and web browsing:
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As an alternative, for many phone models, we are able to remotely configure your phone to our data service. Contact a customer service agent with the IMEI number (serial number) of your non-Consumer Cellular phone to receive the settings via free text message. If your cell phone is not remotely configurable, we often have instructions specific to your model of cell phone. We can instruct you over a phone call or we can provide these instructions to you via email.Other notes: