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Helpful answers to frequently asked questions.

If you have questions about your phone or service, you can use our support tool to find your answer. Or just give us a call — we're here to help.

FAQ Answers

Selected Subtopic: Calls

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I can't place or receive calls.

If you are having trouble placing or receiving calls:

  • Make sure your phone's power is on and the battery is charged.
  • Make sure your phone's display says "My Network" or "Other Network" and that you are receiving a signal.
  • Verify that you have dialed the number correctly by clearing the screen on your phone and attempting the call again. Make sure you dial the area code + number.

If you are still unable to place a call, note the message on your phone's display and use a land line to call our Customer Support team at 1-888-345-5509.

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I hear static on my call.

If you hear static when you make a call, check the signal-strength indicator on your display. You may be in a location where reception is weak due to geography, weather, limited coverage, limited network capacity, or other reasons. If the static is specific to a certain location, chances are your phone is fine and the location has a weak signal.

If you continue to hear static in all locations, there may be a problem with your phone. Use a land line to call our Customer Support team at 1-888-345-5509.

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A recording says my "call cannot be completed as dialed."

If you hear the message, “Your call cannot be completed as dialed,” check the number you dialed. Cell phones require 10-digit dialing for local and long distance calls.

If the call still does not go through, make a note of the recording and call our Customer Support team at 1-888-345-5509.

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I hear a fast busy signal.

If you hear a fast busy signal, the cellular network (or the land line network) of the party you're trying to reach may be temporarily busy. Turn your phone off and on. Then call the number again.

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