Helpful answers to frequently asked questions.
If you have questions about your phone or service, you can use our support tool to find your answer. Or just give us a call — we're here to help.
Click a link to see your answer:
If you are having trouble placing or receiving calls:
If you are still unable to place a call, note the message on your phone's display and use a land line to call our Customer Support team at 1-888-345-5509.
If you hear static when you make a call, check the signal-strength indicator on your display. You may be in a location where reception is weak due to geography, weather, limited coverage, limited network capacity, or other reasons. If the static is specific to a certain location, chances are your phone is fine and the location has a weak signal.
If you continue to hear static in all locations, there may be a problem with your phone. Use a land line to call our Customer Support team at 1-888-345-5509.
If you hear the message, “Your call cannot be completed as dialed,” check the number you dialed. Cell phones require 10-digit dialing for local and long distance calls.
If the call still does not go through, make a note of the recording and call our Customer Support team at 1-888-345-5509.
If you hear a fast busy signal, the cellular network (or the land line network) of the party you're trying to reach may be temporarily busy. Turn your phone off and on. Then call the number again.